Who we are
HR Heaven operates HRHeaven. Our contact details are: HR Heaven (HRHeaven), Bradford Chamber Business Park, Laisterdyke, Bradford BD4 8BX. Email: support@hrheaven.co.uk. Phone: 0871 234 0832.
This policy applies to your use of the website, account, builders, dashboard, generated documents, file storage, membership features, support channels, and related services.
Permitted use
You may use HRHeaven for lawful UK employer HR document creation, document review, dashboard storage, compliance workflows, membership features, and related internal business purposes.
You may use generated documents for your own business HR needs, subject to the Terms & Conditions and any product-specific restrictions.
Prohibited content and conduct
You must not use HRHeaven to create, store, transmit, or support unlawful, discriminatory, harassing, abusive, defamatory, misleading, fraudulent, exploitative, infringing, or harmful content.
You must not use HRHeaven to evade employment law, avoid statutory rights, misclassify workers dishonestly, intimidate employees, fabricate records, conceal unlawful activity, or create documents for sham or fraudulent arrangements.
You must not upload or enter data you do not have authority to process, including employee data, special category data, confidential information, or third-party personal data.
Security and platform integrity
You must not attempt to access another customer's account, dashboard, documents, files, payment information, storage, or systems.
You must not bypass authentication, probe security controls, introduce malware, abuse APIs, overload the service, interfere with availability, scrape at scale, reverse engineer the platform, or use automated tools in a way that harms the service.
You must not remove, obscure, or misuse branding, copyright, security notices, audit information, or technical controls.
Account and data responsibilities
You are responsible for keeping credentials secure, controlling who has access to your account, reviewing generated documents, and ensuring data entered into HRHeaven is accurate and lawful.
If you believe your account has been compromised, contact support@hrheaven.co.uk promptly.
Only upload files that you are permitted to process and that are reasonably necessary for the selected workflow. You must not upload malware, password databases, payment-card data, or information that you know is irrelevant to the requested HR purpose.
You must keep your own copies of source records and ensure that generated documents, extracted text, summaries and recommendations are checked before being relied upon.
Intellectual property and confidentiality
You must respect HRHeaven's intellectual-property rights, supplier rights, copyright notices, document watermarks, access controls and confidentiality safeguards.
You must not use another customer's information, generated documents or uploaded files, and you must not publish confidential platform content or security details without permission.
You retain responsibility for the confidentiality of employee and business information you enter. Sharing a generated document with an employee, adviser or authorised business recipient is permitted where it is part of your legitimate HR process.
Automation and responsible access
You must not scrape, crawl, mirror, bulk-download or systematically reproduce HRHeaven pages, policies, action packs or generated outputs, whether manually or through software.
You must not use bots, scripts, browser automation or API calls to create accounts, evade rate limits, generate documents without entitlement, test payment controls, or create load that degrades the service.
We may apply reasonable rate limits, verification steps and temporary restrictions to protect customers, suppliers, payment systems and platform availability.
Fair use
You must use HRHeaven reasonably and in line with the purchased product, membership, or plan.
We may investigate unusual activity, excessive use, repeated failed payments, suspicious downloads, automated traffic, or behaviour that creates security, operational, legal, or reputational risk.
Enforcement
If we reasonably believe this policy has been breached, we may restrict, suspend, or terminate access; remove or disable content; refuse support; cancel pending orders; preserve evidence; or report activity to payment providers, regulators, or law enforcement where appropriate.
We will act proportionately where practical, but urgent security, legal, or platform-integrity risks may require immediate action.
Where access is restricted, contact support@hrheaven.co.uk with the account email, relevant order or document reference and any explanation or evidence you want us to consider. We may maintain a restriction while investigating fraud, security or legal risk.