Who we are
HR Heaven operates HRHeaven. Our contact details are: HR Heaven (HRHeaven), Bradford Chamber Business Park, Laisterdyke, Bradford BD4 8BX. Email: support@hrheaven.co.uk. Phone: 0871 234 0832.
This Cookie Policy explains how we use cookies and similar technologies on HRHeaven.
What cookies are
This policy is written with the Privacy and Electronic Communications Regulations (PECR), the UK GDPR and the Data Protection Act 2018 in mind. The applicable requirements depend on the technology, its purpose and the information it processes.
Cookies are small files or identifiers stored on your device. Similar technologies can include local storage, session storage, pixels, scripts, and browser-based identifiers.
They can help a website work, keep you signed in, remember choices, support security, process checkout, measure performance, or understand how visitors use the site.
Strictly necessary cookies
These are needed for core site functions such as security, login, session management, dashboard access, checkout, payment status, fraud prevention, load balancing, and remembering privacy choices.
You can block these in your browser, but doing so may stop parts of HRHeaven working properly, including account access, checkout, document generation, and downloads.
Analytics and performance cookies
Where configured and permitted, we may use analytics tools to understand page views, traffic sources, builder funnels, checkout conversion, errors, search performance, SEO landing pages, and product performance.
Analytics tools may include Google Analytics, Vercel Analytics, Microsoft Clarity, or similar services. These tools help us improve HRHeaven and identify friction in the customer journey.
Analytics cookies and similar technologies should only be used where required consent has been collected. If you reject analytics cookies, we aim not to use optional analytics cookies for your browser.
Marketing and attribution technologies
Where configured and permitted, we may store anonymous marketing attribution such as UTM source, medium, campaign, content, term, GCLID, FBCLID, landing page, and referrer.
This helps us understand which campaigns or SEO pages lead to purchases. We do not intentionally store names, emails, addresses, salary, document contents, or employee data in marketing attribution events.
Cookie categories and examples
Strictly necessary technologies support authentication, security, CSRF protection, session continuity, checkout, payment status, document access, load balancing and cookie-preference storage.
Preference technologies remember choices such as dismissed notices, display settings or builder continuity where those choices are enabled. They are used only for the stated preference and are not used to create a marketing profile.
Analytics technologies measure visits, page performance, builder progression, errors and conversion only where the relevant consent has been recorded. Marketing or advertising technologies, if introduced, will be described and consented to separately before they are activated.
Microsoft Clarity and session insight
If Microsoft Clarity is enabled, it may help us understand user behaviour through heatmaps, session insight, scroll depth, dead clicks, rage clicks, and interaction patterns.
Clarity should be used in accordance with applicable consent requirements and should not be used to intentionally capture sensitive document contents or payment card information.
Managing cookies
You can manage cookies through browser settings. You may delete cookies, block cookies, or configure your browser to alert you when cookies are being set.
If a cookie preference banner or control is shown on HRHeaven, you can use it to manage optional analytics or marketing preferences.
Changing browser, device, or clearing cookies may reset your preferences. Withdrawing consent does not make earlier lawful processing unlawful, but it stops future optional technologies where technically possible.
You can also contact support@hrheaven.co.uk if the preference control is unavailable or you need help understanding a category.
Consent records and third parties
Where consent is required, we record the preference, time, relevant site version and limited technical information needed to demonstrate that the choice was made. Consent is granular and can be withdrawn.
Third-party providers may set their own cookies or similar technologies when their services are enabled. Their processing is governed by their own notices as well as our configuration and consent controls. We do not permit payment-card data to be collected through analytics or marketing tags.
If we change the providers, purposes or categories in a material way, we will update this policy and, where required, request consent again.
Cookie lifetimes
Session technologies normally expire when the browser session ends or when you sign out. Persistent technologies remain for the period configured for their purpose and are then deleted or renewed only when appropriate.
Exact names and lifetimes can change as the platform and suppliers change. The preference centre and browser tools provide the most current practical control over technologies placed on your device.
Changes to this policy
We may update this Cookie Policy as our technology, suppliers, analytics setup, or legal requirements change.
The latest version will be published on this page with the updated date shown above.