The Employee must perform Administrator (Care Home) duties with reasonable skill, care and professionalism, including workflow coordination, document control, calendar and correspondence, data accuracy, service-request escalation, administrator, safeguarding, confidential records. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear.
The Employee must not disclose, copy, remove, misuse or access service-user, resident, family, safeguarding, care-plan, medication, rota and incident records except where authorised and necessary for proper administrator (care home) work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.
The Employee must follow the residential care operational controls that apply to administrator (care home) work, including CQC escalation, safeguarding, care records, supervision, training, incident reporting and safe working, accurate record keeping, escalation and safe working requirements.
The Employee must protect service-user, resident, family, safeguarding, care-plan, medication, rota and incident records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing administrator (care home) duties.