Retail Facilities Assistant Employment Contract UK

Responsibilities reflected in the contract

• Complete scheduled premises and equipment checks.
• Log faults and prioritise work orders accurately.
• Perform minor tasks within verified competence.
• Coordinate approved contractor access and permits.
• Maintain keys asset and service records.
• Isolate and escalate unsafe areas or equipment.

A realistic working scenario

Water is entering a sales-floor ceiling close to lighting. The assistant barriers the area, isolates only within trained authority, calls the approved emergency contractor and updates store management rather than attempting an unsafe repair.

Outputs to agree

• safe available retail premises
• traceable defects and contractor visits
• timely facilities escalation and handover

Records and evidence

• Site inspection and meter check.
• Fault work order and priority.
• Contractor access permit and completion.
• Key asset incident and handover.
• Work records.
• Handover notes.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• The assistant may complete trained low-risk tasks and arrange approved callouts within limits. Electrical, gas, asbestos, fire-system and other specialist work requires competent authorised providers.
• Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

• Maintenance tools.
• Asset registers.

Workplace context

• Trading premises.

Contract priorities

• multi-site travel and callout
• keys alarms and secure access
• technical competence and permit controls
• contractor records and spending limits

Information the employer should prepare

• the stores warehouses and plant areas covered
• the normal hours travel and callout rota
• the minor works and competence limits
• the work-order contractor and permit systems
• the keys alarms and access responsibilities
• the emergency budget and escalation contacts