Accommodation & Food employment contract
Define discreet guest-assistance duties with careful control of personal information, third-party arrangements, money, property and promises made on the hotel's behalf.
Looking for a Concierge employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.
Legally validated and solicitor-approved contract framework
This page is maintained for UK employers creating concierge contracts for accommodation & food. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.
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Clear role overview and key responsibilities.
Clear probation terms for the selected arrangement.
Maintained responsibilities, records and authority boundaries for the selected role.
Standard and flexible working arrangements.
Holiday terms explained for the selected arrangement.
Client and company confidentiality.
Clear process and employee rights.
Notice terms explained for both parties.
Download a polished PDF ready to issue and an editable DOCX copy for future updates.
PDFReady to use
DOCXFully editableBefore you create it
Practical checks to help an employer choose the right starting point and prepare the information the document needs.
Produce accurate guest assistance, maintain well-coordinated bookings and transport, and deliver discreet handling of requests.
Workplace context: Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.
Follow the Employer's documented arrangements covering guest confidentiality. Follow the Employer's documented arrangements covering cash, gifts and gratuities. Follow the Employer's documented arrangements covering third-party suppliers. Follow the Employer's documented arrangements covering shift and lone working. Follow the Employer's documented arrangements covering food safety.
Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The concierge may arrange approved services but cannot disclose guest information, accept undisclosed commissions or bind the hotel to unauthorised supplier promises. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
Maintained role evidence
These role-pack details give an employer something concrete to check before using the contract for accommodation & food work.
Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.
Employer procedures and role controls. Follow the Employer's documented arrangements covering guest confidentiality. Follow the Employer's documented arrangements covering cash, gifts and gratuities. Follow the Employer's documented arrangements covering third-party suppliers.
Contract builder output
HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.
Role wording
Produce accurate guest assistance, maintain well-coordinated bookings and transport, and deliver discreet handling of requests.
Respond to guest requests and provide accurate local and hotel information. Arrange approved transport, dining, tickets and other third-party services. Protect room numbers, itineraries, contact details and guest preferences. Receive and transfer messages, deliveries and property through secure procedures. Record supplier bookings, confirmations, charges and material changes.Builder answers
Complete the builder, check the document output, then pay only when you are ready to download.
Specific clauses
The concierge may arrange approved services but cannot disclose guest information, accept undisclosed commissions or bind the hotel to unauthorised supplier promises.
Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
Follow the Employer's documented arrangements covering guest confidentiality.
Follow the Employer's documented arrangements covering cash, gifts and gratuities.
£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.Employee handbook bundle
Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.
Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintainAfter the contract
Once the Concierge contract is created, HR Actions help accommodation & food employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.
Choose the right level of support
Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.
Keep the context together
HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.
Stay ready for the next step
Each workflow keeps the case history, source context, reminders, documents and completion summary together.
Simple, transparent pricing
Employment ContractCreate a UK-focused employment contract in minutes, with role-aware wording and a reviewable preview.
Employment Contract Industry and role clauses Legal preview PDF download
Employee HandbookCreate a practical employee handbook for your workplace.
Employee Handbook Branded pages Industry-aware policies PDF downloadMost Popular
Contract + Handbook BundleEverything needed to hire your first employee correctly.
Employment Contract Employee Handbook Individual PDF downloadsReturning customersEmployment Contract (Loyalty Price)Loyalty price for eligible returning customers creating an Employment Contract for a new employee or new hire.
For eligible returning customers One new Employment Contract Applied automatically after a completed qualifying purchaseAction support
HR ActionsRun employee lifecycle workflows with AI guidance, reminders, timeline and audit support.
Single HR Actions HR Actions Unlimited option AI Workspace Timeline and auditUnlimited access
HR Actions UnlimitedLaunch eligible HR Actions across your organisation without paying per employee case.
Unlimited HR Action case files Unlimited employees Unlimited AI assistance Timeline and audit historyOptional membership
Compliance MembershipOptional yearly document maintenance, compliance reminders and update notifications.
Unlimited document regeneration HR alerts Compliance reminders Template update notificationsFrequently asked questions
Yes; conflicts, gifts and referral payments should be covered transparently by policy and contract.
Only under the hotel's authorised privacy and safety procedure, with identity, purpose and disclosure recorded.
Only through the hotel's authorised privacy and safety process; the safer response may be to offer a message without confirming presence or room details.
The concierge should preserve the booking evidence, explain the supplier's status accurately and escalate remedies without making an unauthorised hotel guarantee.
Only where the employer expressly permits and transparently controls it; undisclosed personal referral payments create a conflict and should be prohibited.
Use the hotel's documented receipt, witnessed transfer, secure storage, access and release procedure rather than an informal desk drawer or personal custody.
Yes within stated approval, payment, legality and supplier limits, with management review where the request could expose the hotel to material cost or reputation risk.
Record outstanding bookings, timed requests, messages, deliveries, property, charges, guest concerns, supplier changes and security matters using necessary and proportionate detail.
Create a UK-focused contract in minutes, with role-aware wording, a reviewable preview and both PDF and DOCX files after checkout.
