The Employee must serve guests or customers professionally, maintain service and hygiene standards, support rota and event needs, and escalate complaints, safety, allergen, or conduct concerns. The Employee must not act outside competence or authority and must ask for guidance where instructions, risks, or priorities are unclear.
The Employee must not disclose, copy, remove, misuse, or access guest, booking, payment, event, rota, complaint, pricing, supplier, and service-charge information except where authorised and necessary for proper work purposes.
The Employee must follow the hospitality role-family obligations that apply to host/hostess work in accommodation & food, including compliance, record keeping, escalation, and safe working requirements.
The Employee must protect guest, booking, payment, event, rota, complaint, pricing, supplier, and service-charge information and any other confidential information encountered while performing host/hostess duties.