Accommodation & Food employment contract

Hotel Manager Employment Contract UK

Define the Hotel Manager's authority across accommodation, people, guest service, revenue controls and major incidents without leaving owner approvals unclear.

Watercolour illustration showing Hotel Manager at work in Accommodation & Food on a pale sage background
This contract includes Lead accommodation and guest-service operations across the property. Coordinate department managers and duty coverage throughout trading hours. Monitor occupancy, revenue, staffing and controllable operating costs. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Looking for a Hotel Manager employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

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Legally validated and solicitor-approved contract framework

Reviewed for straightforward UK employer use

This page is maintained for UK employers creating hotel manager contracts for accommodation & food. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

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DOCXFully editable

Before you create it

Use this Hotel Manager contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Deliver commercially and safely run hotel operations, led department managers, and reported performance, risks and incidents.

Workplace context: Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.

What makes this role different

Follow the Employer's documented arrangements covering broad management accountability. Follow the Employer's documented arrangements covering on-call expectations. Follow the Employer's documented arrangements covering financial delegation. Follow the Employer's documented arrangements covering live-in arrangements where relevant. Follow the Employer's documented arrangements covering food safety.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The manager leads within board or owner delegations; borrowing, structural commitments, dismissals and public crisis statements may require higher approval. May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

What to prepare before you issue it

  • the property, outlets and any neighbouring sites within the appointment
  • the department managers and functions reporting to the role
  • the staffing, refund, purchasing and emergency spending delegations
  • the duty-management and on-call arrangements
  • the commercial measures and owner-reporting timetable
  • any live-in accommodation, charges, occupancy rules and exit arrangements

Day-to-day operating brief

What Hotel Manager work looks like in practice

A hotel manager is accountable for accommodation, people, guest experience, revenue controls and safe operation of the property. Terms need precise financial and staffing delegations, duty coverage, regulatory oversight, accommodation if provided and availability during serious incidents.

Responsibilities reflected in the contract

  • Lead accommodation and guest-service operations across the property.
  • Coordinate department managers and duty coverage throughout trading hours.
  • Monitor occupancy, revenue, staffing and controllable operating costs.
  • Manage serious guest, safety and continuity incidents within delegated authority.
  • Maintain oversight of licences, inspections, contractors and property risks.
  • Report performance, material incidents and investment needs to the owner or board.

A realistic working scenario

A power failure affects lifts, kitchens and occupied rooms. The manager activates continuity arrangements, coordinates guest welfare and escalates expenditure and evacuation decisions through the owners' framework.

Outputs to agree

  • commercially and safely run hotel operations
  • led department managers
  • reported performance, risks and incidents

Records and evidence

  • Daily and monthly performance.
  • Licence and safety review.
  • Staffing and budget decision.
  • Major incident log.
  • Booking records.
  • Payment records.

Reporting relationship

Typically reports to General Manager, Hotel Manager, Restaurant Manager or Front Office Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • The manager leads within board or owner delegations; borrowing, structural commitments, dismissals and public crisis statements may require higher approval.
  • May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

  • Lead accommodation and guest-service operations across the property.
  • Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

  • Booking systems.
  • Payment systems.
  • Kitchen or housekeeping equipment where authorised.
  • Shift handover tools.
  • Guest communication systems.

Workplace context

  • Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.

Training and certification

  • Employer-confirmed evidence of training required for Hotel Manager duties where applicable to the role.
  • Complete employer-required health and safety training.

Contract priorities

  • broad management accountability
  • on-call expectations
  • financial delegation
  • live-in arrangements where relevant

Information the employer should prepare

  • the property, outlets and any neighbouring sites within the appointment
  • the department managers and functions reporting to the role
  • the staffing, refund, purchasing and emergency spending delegations
  • the duty-management and on-call arrangements
  • the commercial measures and owner-reporting timetable
  • any live-in accommodation, charges, occupancy rules and exit arrangements

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Hotel Manager contract is built around

These role-pack details give an employer something concrete to check before using the contract for accommodation & food work.

Work setting

Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.

Primary duties

  • Lead accommodation and guest-service operations across the property.
  • Coordinate department managers and duty coverage throughout trading hours.
  • Monitor occupancy, revenue, staffing and controllable operating costs.
  • Manage serious guest, safety and continuity incidents within delegated authority.

Tools and training to confirm

  • Booking systems.
  • Payment systems.
  • Kitchen or housekeeping equipment where authorised.
  • Shift handover tools.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering broad management accountability. Follow the Employer's documented arrangements covering on-call expectations. Follow the Employer's documented arrangements covering financial delegation.

Contract builder output

Hotel Manager clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Hotel Manager duties

Deliver commercially and safely run hotel operations, led department managers, and reported performance, risks and incidents.

Lead accommodation and guest-service operations across the property. Coordinate department managers and duty coverage throughout trading hours. Monitor occupancy, revenue, staffing and controllable operating costs. Manage serious guest, safety and continuity incidents within delegated authority. Maintain oversight of licences, inspections, contractors and property risks.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The manager leads within board or owner delegations; borrowing, structural commitments, dismissals and public crisis statements may require higher approval.

May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Follow the Employer's documented arrangements covering broad management accountability.

Follow the Employer's documented arrangements covering on-call expectations.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Hotel Manager Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Hotel Manager contract is created, HR Actions help accommodation & food employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

Choose the right level of support

Single HR Action or Unlimited

Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

Keep the context together

AI Workspace support

HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.

Stay ready for the next step

Timeline, reminders and audit

Each workflow keeps the case history, source context, reminders, documents and completion summary together.

Simple, transparent pricing

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Run employee lifecycle workflows with AI guidance, reminders, timeline and audit support.

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Launch eligible HR Actions across your organisation without paying per employee case.

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£20.00/year

Optional yearly document maintenance, compliance reminders and update notifications.

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Frequently asked questions

Can a hotel manager be on call?

Yes, but frequency, response expectations, location and compensatory arrangements should be clear.

Should accommodation be a separate term?

Yes, stating occupancy, charges, utilities, guests and what happens when employment ends.

What spending authority should the contract record?

Set ordinary purchasing, emergency expenditure, refund and capital thresholds, plus the evidence and owner approval required above each limit.

Can the Hotel Manager dismiss employees?

Only if the employer delegates that authority and the proper process is followed. Investigation, recommendation and final decision roles should not be assumed from the title.

How should major guest incidents be handled?

The contract can require immediate welfare and safety action, preservation of records, insurer or owner escalation and controlled public communication through authorised people.

Can responsibility extend to the restaurant and bar?

Yes, where those outlets form part of the appointment. State the reporting structure and distinguish operational oversight from specialist food-safety or licensing functions.

Should commercial targets be contractual duties?

Reasonable performance measures may be identified, but they should sit alongside guest safety, staffing, maintenance and service-quality obligations rather than override them.

Can the manager work across several hotels?

A multi-property remit should identify the normal base, travel, decision-making at each site, duty cover and how responsibilities are divided with each property's local management.

View all FAQs

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