Define the Hotel Manager's authority across accommodation, people, guest service, revenue controls and major incidents without leaving owner approvals unclear.
This contract includes Lead accommodation and guest-service operations across the property. Coordinate department managers and duty coverage throughout trading hours. Monitor occupancy, revenue, staffing and controllable operating costs. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers
Looking for a Hotel Manager employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.
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This page is maintained for UK employers creating hotel manager contracts for accommodation & food. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.
Last updated
19 June 2026
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HRHeaven employment documentation team
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UK employer template review, versioned clause logic and preview before payment
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What's included in your contract
Job description
Clear role overview and key responsibilities.
Probation period
Clear probation terms for the selected arrangement.
Role-specific duties
Maintained responsibilities, records and authority boundaries for the selected role.
Working hours
Standard and flexible working arrangements.
Holiday entitlement
Holiday terms explained for the selected arrangement.
Confidentiality
Client and company confidentiality.
Disciplinary process
Clear process and employee rights.
Notice periods
Notice terms explained for both parties.
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Before you create it
Use this Hotel Manager contract with confidence
Practical checks to help an employer choose the right starting point and prepare the information the document needs.
When to use this contract
Deliver commercially and safely run hotel operations, led department managers, and reported performance, risks and incidents.
Workplace context: Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.
What makes this role different
Follow the Employer's documented arrangements covering broad management accountability. Follow the Employer's documented arrangements covering on-call expectations. Follow the Employer's documented arrangements covering financial delegation. Follow the Employer's documented arrangements covering live-in arrangements where relevant. Follow the Employer's documented arrangements covering food safety.
Not a fit / obtain specialist advice
Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The manager leads within board or owner delegations; borrowing, structural commitments, dismissals and public crisis statements may require higher approval. May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.
What to prepare before you issue it
the property, outlets and any neighbouring sites within the appointment
the department managers and functions reporting to the role
the staffing, refund, purchasing and emergency spending delegations
the duty-management and on-call arrangements
the commercial measures and owner-reporting timetable
any live-in accommodation, charges, occupancy rules and exit arrangements
Day-to-day operating brief
What Hotel Manager work looks like in practice
A hotel manager is accountable for accommodation, people, guest experience, revenue controls and safe operation of the property. Terms need precise financial and staffing delegations, duty coverage, regulatory oversight, accommodation if provided and availability during serious incidents.
Responsibilities reflected in the contract
Lead accommodation and guest-service operations across the property.
Coordinate department managers and duty coverage throughout trading hours.
Monitor occupancy, revenue, staffing and controllable operating costs.
Manage serious guest, safety and continuity incidents within delegated authority.
Maintain oversight of licences, inspections, contractors and property risks.
Report performance, material incidents and investment needs to the owner or board.
A realistic working scenario
A power failure affects lifts, kitchens and occupied rooms. The manager activates continuity arrangements, coordinates guest welfare and escalates expenditure and evacuation decisions through the owners' framework.
Outputs to agree
commercially and safely run hotel operations
led department managers
reported performance, risks and incidents
Records and evidence
Daily and monthly performance.
Licence and safety review.
Staffing and budget decision.
Major incident log.
Booking records.
Payment records.
Reporting relationship
Typically reports to General Manager, Hotel Manager, Restaurant Manager or Front Office Manager. Confirm the employer's actual reporting structure in the builder.
Authority and escalation
The manager leads within board or owner delegations; borrowing, structural commitments, dismissals and public crisis statements may require higher approval.
May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.
Supervision
Lead accommodation and guest-service operations across the property.
Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.
Tools and systems
Booking systems.
Payment systems.
Kitchen or housekeeping equipment where authorised.
Shift handover tools.
Guest communication systems.
Workplace context
Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.
Training and certification
Employer-confirmed evidence of training required for Hotel Manager duties where applicable to the role.
Complete employer-required health and safety training.
Contract priorities
broad management accountability
on-call expectations
financial delegation
live-in arrangements where relevant
Information the employer should prepare
the property, outlets and any neighbouring sites within the appointment
the department managers and functions reporting to the role
the staffing, refund, purchasing and emergency spending delegations
the duty-management and on-call arrangements
the commercial measures and owner-reporting timetable
any live-in accommodation, charges, occupancy rules and exit arrangements
Individually written and reviewed against the maintained role record.
Maintained role evidence
The facts this Hotel Manager contract is built around
These role-pack details give an employer something concrete to check before using the contract for accommodation & food work.
Work setting
Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.
Primary duties
Lead accommodation and guest-service operations across the property.
Coordinate department managers and duty coverage throughout trading hours.
Monitor occupancy, revenue, staffing and controllable operating costs.
Manage serious guest, safety and continuity incidents within delegated authority.
Tools and training to confirm
Booking systems.
Payment systems.
Kitchen or housekeeping equipment where authorised.
Shift handover tools.
Governance focus
Employer procedures and role controls. Follow the Employer's documented arrangements covering broad management accountability. Follow the Employer's documented arrangements covering on-call expectations. Follow the Employer's documented arrangements covering financial delegation.
Contract builder output
Hotel Manager clauses and builder inputs
HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.
Role wording
Hotel Manager duties
Deliver commercially and safely run hotel operations, led department managers, and reported performance, risks and incidents.
Lead accommodation and guest-service operations across the property. Coordinate department managers and duty coverage throughout trading hours. Monitor occupancy, revenue, staffing and controllable operating costs. Manage serious guest, safety and continuity incidents within delegated authority. Maintain oversight of licences, inspections, contractors and property risks.
Builder answers
What the contract builder captures
Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign
Preview before purchase
Complete the builder, check the document output, then pay only when you are ready to download.
Specific clauses
What is added to the finished contract
The manager leads within board or owner delegations; borrowing, structural commitments, dismissals and public crisis statements may require higher approval.
May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.
Follow the Employer's documented arrangements covering broad management accountability.
Follow the Employer's documented arrangements covering on-call expectations.
£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.
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Once the Hotel Manager contract is created, HR Actions help accommodation & food employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.
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Yes, but frequency, response expectations, location and compensatory arrangements should be clear.
Should accommodation be a separate term?
Yes, stating occupancy, charges, utilities, guests and what happens when employment ends.
What spending authority should the contract record?
Set ordinary purchasing, emergency expenditure, refund and capital thresholds, plus the evidence and owner approval required above each limit.
Can the Hotel Manager dismiss employees?
Only if the employer delegates that authority and the proper process is followed. Investigation, recommendation and final decision roles should not be assumed from the title.
How should major guest incidents be handled?
The contract can require immediate welfare and safety action, preservation of records, insurer or owner escalation and controlled public communication through authorised people.
Can responsibility extend to the restaurant and bar?
Yes, where those outlets form part of the appointment. State the reporting structure and distinguish operational oversight from specialist food-safety or licensing functions.
Should commercial targets be contractual duties?
Reasonable performance measures may be identified, but they should sit alongside guest safety, staffing, maintenance and service-quality obligations rather than override them.
Can the manager work across several hotels?
A multi-property remit should identify the normal base, travel, decision-making at each site, duty cover and how responsibilities are divided with each property's local management.