Arts & Entertainment employment contract

Venue Front of House Manager Employment Contract UK

Set confident audience-operation leadership across access, service, staffing and live-event incidents.

Watercolour illustration showing Front of House Manager at work in Arts & Entertainment on a pale sage background
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This page is maintained for UK employers creating front of house manager contracts for arts & entertainment. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Commission structure

Industry-specific commission clauses.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

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Before you create it

Use this Front of House Manager contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Use this contract when appointing a Front of House Manager to cover the following duties in a arts & entertainment workplace: deliver guest, food, service, kitchen or venue duties for front of house manager work in the arts & entertainment business; front of house manager work planning and arts and entertainment records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow arts & entertainment procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect guest, booking, payment, allergen, food-safety, rota, supplier and incident records and company property handled during the role. The role pack gives the employer a starting point that reflects the work, rather than a job-title-only document.

Front of House Manager responsibilities include deliver guest, food, service, kitchen or venue duties for front of house manager work in the arts & entertainment business; front of house manager work planning and arts and entertainment records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow arts & entertainment procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect guest, booking, payment, allergen, food-safety, rota, supplier and incident records and company property handled during the role. The role also calls for front of House Manager; Service standards; Food or guest safety; Shift handover, with records, handovers and escalation kept within the employer's agreed procedures.

What makes this role different

Front of House Manager is different from a generic arts & entertainment appointment because the contract needs to record deliver guest, food, service, kitchen or venue duties for front of house manager work in the arts & entertainment business; front of house manager work planning and arts and entertainment records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow arts & entertainment procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect guest, booking, payment, allergen, food-safety, rota, supplier and incident records and company property handled during the role and the related front of House Manager; Service standards; Food or guest safety; Shift handover. The Employee must follow the arts & entertainment operational controls that apply to front of house manager work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements

Not a fit / obtain specialist advice

Front of House Manager work should not be issued from this starting point until the employer confirms the role's qualifications, registration, scope and any specialist requirements. The role pack records this context: Front of House Manager work in Arts & Entertainment must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to front of house manager work planning, arts and entertainment records, front of house manager quality checks. Family: hospitality

What to prepare before you issue it

  • the venues events and operating model
  • the team and supervisory authority
  • the access latecomer and complaint policies
  • the emergency security and show-stop structure
  • the cash closing and reporting requirements

Day-to-day operating brief

What Front of House Manager work looks like in practice

A Venue Front of House Manager leads audience-facing operations before, during and after performances or events. The role coordinates ushers, box office and bar interfaces, access arrangements, doors and latecomers, seating issues, emergency procedures, complaints, lost children or vulnerable visitors and liaison with stage or event control. Terms should define venues, event rota, staffing authority, cash or refunds, incident command boundaries, evacuation duties, security support, licensing interfaces, closing checks and post-event reporting.

Responsibilities to define

  • brief and deploy front-of-house staff
  • manage doors seating access and audience flow
  • coordinate performance communication and venue teams
  • handle complaints and incidents within authority
  • complete closing checks reports and handover

A realistic working scenario

A performance is paused while an audience member needs assistance and other visitors demand updates. The manager follows event command and communicates only verified information rather than improvising a reopening promise.

Outputs to agree

  • safe welcoming audience operations
  • coordinated front-of-house teams
  • complete event and incident reports

Records and evidence

  • event staffing brief and deployment
  • access seating latecomer and customer issue
  • incident evacuation communication and decision
  • cash key closing and event report

Authority and escalation

The manager cannot restart events, make security or emergency-command decisions, promise compensation or alter licence controls outside delegated authority.

Contract priorities

  • venues events rota and staffing
  • doors seating access and audience service
  • incidents evacuation security and communication
  • refunds cash keys closing and reports

Information the employer should prepare

  • the venues events and operating model
  • the team and supervisory authority
  • the access latecomer and complaint policies
  • the emergency security and show-stop structure
  • the cash closing and reporting requirements

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Front of House Manager contract is built around

These role-pack details give an employer something concrete to check before using the contract for arts & entertainment work.

Work setting

Office, client premises, remote systems or assigned work locations

Primary duties

  • Deliver guest, food, service, kitchen or venue duties for front of house manager work in the arts & entertainment business.
  • front of house manager work planning and arts and entertainment records workplace, customer, service, safety or operational records and escalate material issues promptly.
  • Follow arts & entertainment procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation.

Capabilities to confirm

  • Front of House Manager
  • Service standards
  • Food or guest safety
  • Shift handover

Governance focus

Employer procedures and role controls. Front of House Manager work in Arts & Entertainment must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to front of house manager work planning, arts and entertainment records, front of house manager quality checks. Family: hospitality.

Contract builder output

Front of House Manager clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Front of House Manager duties

The Employee is employed as Front of House Manager in the Employer's Arts & Entertainment business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to front of house manager work.

Deliver guest, food, service, kitchen or venue duties in line with the Employer's operating procedures, authorised work commitments, workplace standards and lawful management instructions. Maintain accurate front of house manager work planning and arts and entertainment records workplace, customer, service, safety or operational records and complete handovers, checks, reports or updates required for the role. Raise risks, delays, complaints, safeguarding, safety, regulatory or quality concerns promptly where they affect front of house manager work. Use systems, equipment, information and company property only for authorised work purposes.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

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Specific clauses

What is added to the finished contract

The Employee must perform Front of House Manager duties with reasonable skill, care and professionalism, including front of house manager work planning, arts and entertainment records, front of house manager quality checks, arts and entertainment escalation, front of house manager stakeholder updates, front, house, manager. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear.

The Employee must not disclose, copy, remove, misuse or access guest, booking, payment, allergen, food-safety, rota, supplier and incident records except where authorised and necessary for proper front of house manager work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.

The Employee must follow the arts & entertainment operational controls that apply to front of house manager work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements.

The Employee must protect guest, booking, payment, allergen, food-safety, rota, supplier and incident records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing front of house manager duties.

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Employee handbook bundle

Front of House Manager Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Front of House Manager contract is created, HR Actions help arts & entertainment employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

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£9.99/month

Launch eligible HR Actions across your organisation without paying per employee case.

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£20.00/year

Optional yearly document maintenance, compliance reminders and update notifications.

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Frequently asked questions

Can Front of House stop a show?

Define the event-command route and any immediate emergency authority.

Who decides latecomer admission?

Use the production's approved entry points and audience policy.

Can the manager issue refunds?

Only within event, reason and value limits.

Who manages an evacuation?

Follow the venue's named emergency roles and instructions.

Are evening and weekend shifts required?

State rota, notice, breaks, transport and payment.

Does the manager supervise volunteers?

Define briefings, allocation, safeguarding and escalation duties.

Who handles serious complaints?

Record and refer them to the designated senior owner.

What is handed over?

Staffing, access needs, audience issues, incidents, keys, cash and closure status.

View all FAQs

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