The Employee must perform Grief Counsellor (Psychotherapy) duties with reasonable skill, care and professionalism, including grief counsellor (psychotherapy) work planning, funeral records, grief counsellor (psychotherapy) quality checks, funeral escalation, grief counsellor (psychotherapy) stakeholder updates, grief, counsellor, role duties. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear.
The Employee must not disclose, copy, remove, misuse or access customer, client, supplier, employee, operational, financial, safety and role-specific records except where authorised and necessary for proper grief counsellor (psychotherapy) work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.
The Employee must follow the funeral operational controls that apply to grief counsellor (psychotherapy) work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements.
The Employee must protect customer, client, supplier, employee, operational, financial, safety and role-specific records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing grief counsellor (psychotherapy) duties.