Day-to-day operating brief
What Wills & Probate Assistant work looks like in practice
A Wills and Probate Assistant supports will preparation, lasting records and estate administration under qualified supervision. Terms should cover client identity, attendance notes, draft documents, asset and liability schedules, death certificates, executors, beneficiaries, valuations, tax information, grants, distributions and original-document custody. The assistant should not assess testamentary capacity, advise beneficiaries independently, witness where unsuitable or release original wills and estate money without authority. Estate schedules should distinguish date-of-death values, later sale proceeds and estimated figures, preventing one number from being reused for incompatible purposes. Original document movement should record the receiving individual, authority and return position, especially where beneficiaries and executors have similar names or addresses. Creditor notices, asset searches and distribution hold dates should remain visible until the responsible lawyer approves closure. Interim payments require executor authority, beneficiary verification and an updated reserve calculation.
Responsibilities reflected in the contract
- Open and maintain wills and estate matters.
- Gather client and asset information.
- Prepare supervised forms and drafts.
- Coordinate valuations grants and notices.
- Track originals deadlines and distributions.
A realistic working scenario
Two relatives give conflicting instructions about estate assets, so the assistant records both accounts and refers the issue to the responsible lawyer.
Outputs to agree
- organised private-client files
- accurate estate and document schedules
- sensitive supervised client communication
Records and evidence
- Client identity attendance and instruction.
- Will draft version approval and custody.
- Estate asset liability and valuation.
- Grant tax distribution authority and closure.
- Client files.
- Attendance notes.
Reporting relationship
Typically reports to Supervising Solicitor, Practice Manager, Legal Director or Head of Department. Confirm the employer's actual reporting structure in the builder.
Authority and escalation
- The assistant cannot give unsupervised advice, determine capacity, alter signed documents, release originals or funds, or favour one beneficiary in a dispute.
- May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.
Supervision
- Prepare supervised forms and drafts.
- Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.
Tools and systems
- Case management systems.
- Document management systems.
- Secure email.
- Legal research tools.
- Deadline or diary systems.
Workplace context
- Legal office, client meeting rooms, court or tribunal locations where required and secure administration spaces.
Contract priorities
- matter types clients and supervision
- wills originals capacity and witnesses
- estates assets grants tax and distributions
- privacy bereavement conflicts and records
Information the employer should prepare
- the private-client services and permitted tasks
- the supervision and advice boundaries
- the original-document and case systems
- the estate money and distribution process
- the solicitor cashier and urgent escalation routes
Individually written and reviewed against the maintained role record.