Click and Collect Hub Courier Employment Contract UK

Responsibilities reflected in the contract

• Receive scan and locate incoming parcels.
• Maintain secure organised collection storage.
• Verify customers and release authorised items.
• Manage failed collections returns and damage.
• Record stock differences incidents and handover.

A realistic working scenario

At the depot the Click & Collect Courier (Hub) completes vehicle checks, loads click & collect stock, scans items into the route system, follows authorised manifests, conducts customer handovers with proof of delivery, records mileage and any exceptions, and notifies the transport or depot manager of damage, delays or safeguarding disclosures.

Outputs to agree

• Complete pre‑shift vehicle and PPE checks and record outcomes in vehicle check records
• Scan and load click & collect stock to assigned vehicle and confirm manifest completion
• Conduct customer handover with required proof of receipt and capture delivery signature or scan
• Log mileage, journey times and delivery exceptions in the route or delivery system
• Report incidents, unsafe equipment or delivery delays to the transport or depot manager

Records and evidence

• Vehicle check records for pre‑shift and post‑shift inspections.
• Route or delivery system entries: scans, timestamps, mileage and exceptions.
• Delivery handover signatures or electronic proof of receipt.
• Mileage and incident records for each shift.
• Fuel reconciliation and stock load/unload records.
• Stock records.

Reporting relationship

Typically reports to Warehouse Manager or Shift Supervisor. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• Not alter assigned manifests or reallocate stock without transport or depot manager approval. Urgent deviations that affect delivery time, damaged goods, unscheduled customer refusals or safeguarding disclosures must be logged in the route or delivery system and escalated immediately to the transport or depot manager for instruction.
• Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

• Warehouse management systems.
• Scanners.
• Stock handling equipment.
• Picking equipment.

Workplace context

• Depot, assigned vehicle, authorised routes and customer handover locations.

Training and certification

• Complete employer-required health and safety training.

Contract priorities

• Keep vehicle check and route records accurate and up to date
• Escalate damaged parcels, unsafe equipment or safeguarding disclosures to the transport or depot manager
• Use vehicles, telematics and route systems only for authorised click & collect work
• Secure stock and customer data during loading, transit and handover
• Log delivery exceptions, delays and mileage in the route or delivery system promptly

Information the employer should prepare

• the hub sites carriers and operating hours
• the scanner location and parcel systems
• the identity code and release rules
• the storage security and capacity controls
• the returns ageing and discrepancy process