The Employee must perform Regional Manager (Care) duties with reasonable skill, care, accuracy, and urgency appropriate to residential care work. The Employee must follow written procedures, manager instructions, site or client requirements, and role standards for regional, manager, resident care plans, safeguarding, daily notes, regulated activity, family liaison; keep reliable records; complete handovers; and raise risks before they become customer, client, safety, safeguarding, regulatory, or commercial issues.
Confidential information for this role includes regional, manager, resident care plans, safeguarding, daily notes, regulated activity, customer or client details, business records, pricing, passwords, access details, technical files, personnel information, and any data seen on employer, client, or third-party systems. The Employee must use such information only for authorised work and comply with data protection, security, retention, and reporting procedures.
The Employee must follow the Employer's residential care operating standards that apply to regional manager work, including regional, manager, resident care plans, safeguarding, daily notes, regulated activity, safe working practices, accurate records, prompt escalation, and cooperation with audits, inspections, complaints, service reviews, or regulatory enquiries.
The Employee will have access to confidential residential care information, including customer, client, service-user, supplier, operational, pricing, commercial, technical, design, property, care, staffing, system, and compliance records relevant to regional manager work. The Employee must protect that information during and after employment, must not remove or copy it without authority, and must report any suspected loss, misuse, unauthorised access, or disclosure immediately.