Household Waste Recycling Centre Attendant Contract UK

Responsibilities reflected in the contract

• Guide users to authorised waste containers.
• Monitor traffic pedestrians and unloading areas.
• Identify restricted hazardous or commercial waste.
• Maintain housekeeping and container safety.
• Record incidents abuse spills and site issues.

A realistic working scenario

At a busy HWRC the Attendant supervises vehicle access, verifies permits or acceptable waste types, directs customers to correct containers, applies PPE and manual-handling controls, completes site handover and snagging records at shift change, records waste volumes in the CMS and immediately escalates an unsafe load, a permit absence, a reported injury or a safeguarding disclosure to the named site manager or the Employer's defined escalation route.

Outputs to agree

• Completed shift handover record and snagging log showing container status, pending loads and actions
• CMS entries for accepted waste types and measured volumes, linked to site permits where required
• Incident report for unsafe loads, injuries, equipment defects or safeguarding disclosures submitted via the Employer's incident route
• Daily PPE and site equipment checklists confirming condition and defects raised
• Customer-facing acceptance decisions recorded (refused items, redirected waste, or guidance given)

Records and evidence

• Shift handover and snagging records (site condition, pending actions).
• Site CMS waste acceptance logs (waste type, vehicle, volume, permit reference).
• Risk assessment and permit-to-work entries where a permit applies.
• PPE and equipment inspection checklist records.
• Incident and escalation reports for unsafe loads, injuries or safeguarding disclosures.
• Work records.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• The Attendant may accept or refuse household waste at the gate and record that decision in the CMS; they may stop vehicle movements and isolate equipment if an unsafe load or equipment defect is observed and must escalate unsafe loads, missing permits, injuries or safeguarding disclosures to the named site manager or the Employer's formal escalation contact for action. The Attendant must not authorise site permits, change permit conditions, or move controlled loads off-site without explicit written approval from the site manager or the Employer's authorised approver.
• Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

• Design tools.
• Cameras.
• Risk assessment records.

Workplace context

• Production, workshop, site or field locations.

Training and certification

• Complete employer-required health and safety training.

Contract priorities

• Operate gate, vehicle and customer acceptance decisions within accepted waste types and record outcomes in the CMS
• Complete accurate shift handover and snagging records at each change of shift
• Perform PPE and equipment checks and raise defects promptly in the inspection log
• Immediately escalate unsafe loads, missing permits, injuries and safeguarding disclosures through the Employer's reporting route
• Use site systems, cameras and asset records only for authorised HWRC duties and protect customer and operational data

Information the employer should prepare

• the site layout streams and opening hours
• the traffic queue and pedestrian controls
• the permit commercial and restricted-waste rules
• the conflict lone-work and emergency procedures
• the PPE weather and container-change process