Hotel Head Housekeeper Employment Contract UK

Responsibilities reflected in the contract

• Allocate rooms and public-area work against occupancy priorities.
• Brief and supervise housekeeping employees during each shift.
• Inspect completed rooms and control release to reception.
• Monitor linen, amenities, cleaning chemicals and equipment.
• Apply master-key and guest-property procedures.
• Record defects, pest concerns, damage and unfinished work for handover.

A realistic working scenario

An attendant finds medication and cash after checkout. The head housekeeper secures both through lost-property controls and keeps the room record auditable.

Outputs to agree

• clean rooms released to standard
• resourced linen and public-area operations
• controlled keys, stock and lost property

Records and evidence

• Room allocation and inspection.
• Master-key issue.
• Linen and chemical stock.
• Lost property or damage.
• Booking records.
• Payment records.

Reporting relationship

Typically reports to General Manager, Hotel Manager, Restaurant Manager or Front Office Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• The head housekeeper may allocate work and withhold a room from release; guest compensation, disposal of property and formal discipline need designated authority.
• May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

• Allocate rooms and public-area work against occupancy priorities.
• Brief and supervise housekeeping employees during each shift.
• Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

• Booking systems.
• Payment systems.
• Kitchen or housekeeping equipment where authorised.
• Shift handover tools.
• Guest communication systems.

Workplace context

• Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.

Training and certification

• Employer-confirmed evidence of training required for Head Housekeeper duties where applicable to the role.
• Complete employer-required health and safety training.

Contract priorities

• master keys
• chemicals and manual work
• guest property
• occupancy-driven scheduling

Information the employer should prepare

• the bedrooms, public areas and property sections covered
• the shift pattern, early starts, weekends and occupancy flexibility
• the employees supervised and room-allocation authority
• the inspection and room-release standard
• the master-key, linen, chemical and stock responsibilities
• the route for maintenance, pest, guest-property and privacy concerns