Accommodation & Food employment contract

Hotel Sales Manager Employment Contract UK

Set employment terms for winning hotel, corporate and event business while controlling rates, client promises, commission and operational handover.

Watercolour illustration showing Sales Manager (Hotel) at work in Accommodation & Food on a pale sage background
This contract includes Develop corporate, group and event business within the agreed market. Manage client relationships and maintain an accurate sales pipeline. Prepare proposals within approved rates, capacity and contract terms. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Looking for a Sales Manager (Hotel) employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

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Reviewed for straightforward UK employer use

This page is maintained for UK employers creating sales manager (hotel) contracts for accommodation & food. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

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Before you create it

Use this Sales Manager (Hotel) contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Deliver qualified sales pipeline, produce accurate proposals and contracts, and deliver managed corporate and event accounts.

Workplace context: Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.

What makes this role different

Follow the Employer's documented arrangements covering commission mechanics. Follow the Employer's documented arrangements covering client travel and expenses. Follow the Employer's documented arrangements covering commercial confidentiality. Follow the Employer's documented arrangements covering contracting authority. Follow the Employer's documented arrangements covering food safety.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The manager may negotiate within delegated bands; exclusivity, long-term allocation, unusual credit and rate exceptions need senior approval. May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

What to prepare before you issue it

  • the hotel or portfolio and market segments covered
  • the territory, travel and client-entertainment expectations
  • the basic salary, commission method and payment triggers
  • the rate, discount and contracting authority delegated
  • the sales system, account ownership and lead-allocation rules
  • the handover responsibilities for groups, events and special requirements

Day-to-day operating brief

What Sales Manager (Hotel) work looks like in practice

A hotel sales manager wins corporate, group and event business, negotiates rates and maintains client accounts. The contract should define commission, travel, entertainment expenses, rate authority, confidential account data and ownership of proposals and contacts.

Responsibilities reflected in the contract

  • Develop corporate, group and event business within the agreed market.
  • Manage client relationships and maintain an accurate sales pipeline.
  • Prepare proposals within approved rates, capacity and contract terms.
  • Coordinate site visits and hand confirmed requirements to operational teams.
  • Record activity, revenue forecasts and commission attribution accurately.
  • Protect client, pricing and commercially sensitive information.

A realistic working scenario

A client requests a multi-year rate below the manager's floor in exchange for projected volume. The manager models the opportunity but seeks commercial approval before commitment.

Outputs to agree

  • qualified sales pipeline
  • accurate proposals and contracts
  • managed corporate and event accounts

Records and evidence

  • Client contact and consent.
  • Proposal and approval.
  • Rate and volume commitment.
  • Expense and commission evidence.
  • Booking records.
  • Payment records.

Reporting relationship

Typically reports to General Manager, Hotel Manager, Restaurant Manager or Front Office Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • The manager may negotiate within delegated bands; exclusivity, long-term allocation, unusual credit and rate exceptions need senior approval.
  • May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

  • Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

  • Booking systems.
  • Payment systems.
  • Kitchen or housekeeping equipment where authorised.
  • Shift handover tools.
  • Guest communication systems.

Workplace context

  • Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.

Training and certification

  • Employer-confirmed evidence of training required for Sales Manager (Hotel) duties where applicable to the role.

Contract priorities

  • commission mechanics
  • client travel and expenses
  • commercial confidentiality
  • contracting authority

Information the employer should prepare

  • the hotel or portfolio and market segments covered
  • the territory, travel and client-entertainment expectations
  • the basic salary, commission method and payment triggers
  • the rate, discount and contracting authority delegated
  • the sales system, account ownership and lead-allocation rules
  • the handover responsibilities for groups, events and special requirements

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Sales Manager (Hotel) contract is built around

These role-pack details give an employer something concrete to check before using the contract for accommodation & food work.

Work setting

Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.

Primary duties

  • Develop corporate, group and event business within the agreed market.
  • Manage client relationships and maintain an accurate sales pipeline.
  • Prepare proposals within approved rates, capacity and contract terms.
  • Coordinate site visits and hand confirmed requirements to operational teams.

Tools and training to confirm

  • Booking systems.
  • Payment systems.
  • Kitchen or housekeeping equipment where authorised.
  • Shift handover tools.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering commission mechanics. Follow the Employer's documented arrangements covering client travel and expenses. Follow the Employer's documented arrangements covering commercial confidentiality.

Contract builder output

Sales Manager (Hotel) clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Sales Manager (Hotel) duties

Deliver qualified sales pipeline, produce accurate proposals and contracts, and deliver managed corporate and event accounts.

Develop corporate, group and event business within the agreed market. Manage client relationships and maintain an accurate sales pipeline. Prepare proposals within approved rates, capacity and contract terms. Coordinate site visits and hand confirmed requirements to operational teams. Record activity, revenue forecasts and commission attribution accurately.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The manager may negotiate within delegated bands; exclusivity, long-term allocation, unusual credit and rate exceptions need senior approval.

May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Follow the Employer's documented arrangements covering commission mechanics.

Follow the Employer's documented arrangements covering client travel and expenses.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Sales Manager (Hotel) Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Sales Manager (Hotel) contract is created, HR Actions help accommodation & food employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Frequently asked questions

How should commission be described?

State the qualifying event, calculation, cancellations, payment date and treatment on termination.

Can client contacts be confidential?

Business contact information and negotiated terms can be protected subject to lawful, proportionate restrictions.

Can commission be based on booked hotel revenue?

Yes, but define whether payment follows booking, deposit, stay or collected revenue and how cancellations, shared accounts, refunds and departure from employment are treated.

Who can approve a discounted room or event rate?

The contract should identify the employee's rate bands and the revenue, commercial or general-manager approval required for an exception.

Can the Sales Manager promise event capacity or bedrooms?

Only against current authorised availability and venue controls. Tentative enquiries should not become binding promises before the required operational and commercial approval.

Should client entertainment and travel be covered?

Yes. State the territory, approval and expense evidence, alcohol or hospitality boundaries and how working time is managed around evening events or overnight travel.

Who owns an account when several salespeople contribute?

The commission and CRM rules should explain account allocation, shared credit, reassignment and the record used to resolve disputes without retrospective alteration.

What information must pass to hotel operations?

Confirmed dates, numbers, rates, bedrooms, timings, accessibility, dietary needs, deposits, authorised concessions and outstanding client decisions should be handed over through the approved system.

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