Accommodation & Food employment contract
UK Sales Manager (Hotel) contract. Solicitor-approved framework, £39.99, preview before payment, PDF and Word included.
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Solicitor-approved contract framework
This page is maintained for UK employers creating sales manager (hotel) contracts for accommodation & food. HRHeaven uses a solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.
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Use this contract when appointing a Sales Manager (Hotel) to cover the following duties in a accommodation & food workplace: deliver guest, food, room, reception or service duties in line with hospitality standards; Use booking, kitchen, housekeeping, payment or shift handover systems accurately where applicable; Follow food safety, allergen, hygiene, licensing, service and health and safety procedures; Maintain booking, payment, allergen, cleaning, incident or shift records required for the role. The role pack gives the employer a starting point that reflects the work, rather than a job-title-only document.
Sales Manager (Hotel) responsibilities include deliver guest, food, room, reception or service duties in line with hospitality standards; Use booking, kitchen, housekeeping, payment or shift handover systems accurately where applicable; Follow food safety, allergen, hygiene, licensing, service and health and safety procedures; Maintain booking, payment, allergen, cleaning, incident or shift records required for the role. The role also calls for sales Manager (Hotel); Service standards; Food or guest safety; Shift handover, with records, handovers and escalation kept within the employer's agreed procedures.
Sales Manager (Hotel) is different from a generic accommodation & food appointment because the contract needs to record deliver guest, food, room, reception or service duties in line with hospitality standards; Use booking, kitchen, housekeeping, payment or shift handover systems accurately where applicable; Follow food safety, allergen, hygiene, licensing, service and health and safety procedures; Maintain booking, payment, allergen, cleaning, incident or shift records required for the role and the related sales Manager (Hotel); Service standards; Food or guest safety; Shift handover. The Employee must follow the accommodation & food operational controls that apply to sales manager (hotel) work, including food safety, allergen controls, licensing where applicable, guest service standards, health and safety, accurate record keeping, escalation and safe working requirements
Sales Manager (Hotel) work should not be issued from this starting point until the employer confirms the role's qualifications, registration, scope and any specialist requirements. The role pack records this context: Sales Manager (Hotel) work in Accommodation & Food must follow food safety, allergen controls, licensing where applicable, guest service standards, health and safety and the Employer's policies, data protection controls, health and safety rules, records, escalation routes and training requirements
Maintained role evidence
These role-pack details give an employer something concrete to check before using the contract for accommodation & food work.
hotel, restaurant, kitchen, guest-facing or approved hospitality areas
Employer procedures and role controls. Sales Manager (Hotel) work in Accommodation & Food must follow food safety, allergen controls, licensing where applicable, guest service standards, health and safety and the Employer's policies, data protection controls, health and safety rules, records, escalation routes and training requirements.
Maintained from role pack 1.1.0; content owner: HRHeaven employment documentation team; last reviewed 19 June 2026.
Role-specific intelligence
The Sales Manager (Hotel) contract is shaped for accommodation & food employers, with practical duties, reporting expectations, workplace context and protections that a generic contract would not explain as clearly.
Responsibilities
For Sales Manager (Hotel) work in accommodation & food, the contract should make Deliver guest, food, room, reception or service duties in line with hospitality standards. and Use booking, kitchen, housekeeping, payment or shift handover systems accurately where applicable. explicit.
Capability
Sales Manager (Hotel) performance depends on Sales Manager (Hotel) and Service standards. Set training, competence and quality expectations before independent work.
Reporting
Sales Manager (Hotel) employees should have a clear manager or escalation route. The document should describe who assigns work, who approves changes to duties or hours, and when concerns need to be raised with senior management. This contract makes that reporting route explicit for Sales Manager (Hotel).
Workplace
Sales Manager (Hotel) work is usually shaped by trading premises, customer areas, events, and assigned sites and by the operational needs of accommodation & food. The contract should avoid vague promises while still making normal flexibility understandable. The contract keeps that context clear for Sales Manager (Hotel) work.
Records
For Sales Manager (Hotel) employees, accurate records, handovers and updates help managers review work and follow up issues without relying on informal memory.
Risk control
The sales manager (hotel) contract should address The Employee must protect guest data, booking information, payment details, complaint notes, staff rotas, event records and any related personal data, operational records, system access details or confidential information accessed while performing sales manager (hotel) duties. and The Employee must follow the accommodation & food operational controls that apply to sales manager (hotel) work, including food safety, allergen controls, licensing where applicable, guest service standards, health and safety, accurate record keeping, escalation and safe working requirements. and explain when concerns must be raised.
Protection
For Sales Manager (Hotel), The Employee must protect guest data, booking information, payment details, complaint notes, staff rotas, event records and any related personal data, operational records, system access details or confidential information accessed while performing sales manager (hotel) duties. Apply those protections to the records and systems used in accommodation & food.
Contract detail
For Sales Manager (Hotel), Sales Manager (Hotel) work in Accommodation & Food must follow food safety, allergen controls, licensing where applicable, guest service standards, health and safety and the Employer's policies, data protection controls, health and safety rules, records, escalation routes and training requirements. The role-specific terms should connect this context with The Employee must perform Sales Manager (Hotel) duties with reasonable skill, care and professionalism, including Deliver guest, food, room, reception or service duties in line with hospitality standards. Use booking, kitchen, housekeeping, payment or shift handover systems accurately where applicable. Follow food safety, allergen, hygiene, licensing, service and health and safety procedures. and The Employee must not disclose, copy, remove, misuse or access guest data, booking information, payment details, complaint notes, staff rotas, event records except where authorised and necessary for proper sales manager (hotel) work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly..
Source record: HRHeaven role pack 1.1.0; content owner: HRHeaven employment documentation team; last reviewed 19 June 2026.
Contract builder output
HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.
Role wording
The Employee is employed as Sales Manager (Hotel) in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
Deliver guest, food, room, reception or service duties in line with hospitality standards. Use booking, kitchen, housekeeping, payment or shift handover systems accurately where applicable. Follow food safety, allergen, hygiene, licensing, service and health and safety procedures. Maintain booking, payment, allergen, cleaning, incident or shift records required for the role. Escalate guest complaints, food safety concerns, incidents, defects or service failures promptly.Builder answers
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Specific clauses
The Employee must perform Sales Manager (Hotel) duties with reasonable skill, care and professionalism, including Deliver guest, food, room, reception or service duties in line with hospitality standards. Use booking, kitchen, housekeeping, payment or shift handover systems accurately where applicable. Follow food safety, allergen, hygiene, licensing, service and health and safety procedures.
The Employee must not disclose, copy, remove, misuse or access guest data, booking information, payment details, complaint notes, staff rotas, event records except where authorised and necessary for proper sales manager (hotel) work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.
The Employee must follow the accommodation & food operational controls that apply to sales manager (hotel) work, including food safety, allergen controls, licensing where applicable, guest service standards, health and safety, accurate record keeping, escalation and safe working requirements.
The Employee must protect guest data, booking information, payment details, complaint notes, staff rotas, event records and any related personal data, operational records, system access details or confidential information accessed while performing sales manager (hotel) duties.
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Browse all Accommodation & Food employment contract pages. Find contract templates for Hotel Manager, Deputy Hotel Manager, Front Office Manager, Receptionist, Concierge, Night Manager and more.
Hotel ManagerThe Employee is employed as Hotel Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Deputy Hotel ManagerThe Employee is employed as Deputy Hotel Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Front Office ManagerThe Employee is employed as Front Office Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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ReceptionistThe Employee is employed as Receptionist in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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ConciergeThe Employee is employed as Concierge in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Night ManagerThe Employee is employed as Night Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Revenue ManagerThe Employee is employed as Revenue Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Reservations AgentThe Employee is employed as Reservations Agent in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Housekeeping ManagerThe Employee is employed as Housekeeping Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Head HousekeeperThe Employee is employed as Head Housekeeper in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Room AttendantThe Employee is employed as Room Attendant in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Public Area CleanerThe Employee is employed as Public Area Cleaner in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Laundry AttendantThe Employee is employed as Laundry Attendant in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Maintenance ManagerThe Employee is employed as Maintenance Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Maintenance TechnicianThe Employee is employed as Maintenance Technician in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Restaurant ManagerThe Employee is employed as Restaurant Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Assistant Restaurant ManagerThe Employee is employed as Assistant Restaurant Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Head ChefThe Employee is employed as Head Chef in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Sous ChefThe Employee is employed as Sous Chef in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Chef de PartieThe Employee is employed as Chef de Partie in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Commis ChefThe Employee is employed as Commis Chef in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Kitchen PorterThe Employee is employed as Kitchen Porter in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Pastry ChefThe Employee is employed as Pastry Chef in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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ButcherThe Employee is employed as Butcher in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Food & Beverage ManagerThe Employee is employed as Food & Beverage Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Bar ManagerThe Employee is employed as Bar Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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BartenderThe Employee is employed as Bartender in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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MixologistThe Employee is employed as Mixologist in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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BarbackThe Employee is employed as Barback in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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SommelierThe Employee is employed as Sommelier in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Waiter/WaitressThe Employee is employed as Waiter/Waitress in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Food RunnerThe Employee is employed as Food Runner in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Host/HostessThe Employee is employed as Host/Hostess in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Banqueting ManagerThe Employee is employed as Banqueting Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Events CoordinatorThe Employee is employed as Events Coordinator in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Conference & Events ManagerThe Employee is employed as Conference & Events Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Wedding PlannerThe Employee is employed as Wedding Planner in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Catering ManagerThe Employee is employed as Catering Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
Generate contractSales Manager (Hotel)The Employee is employed as Sales Manager (Hotel) in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Marketing Executive (Hotel)The Employee is employed as Marketing Executive (Hotel) in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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HR Manager (Hotel)The Employee is employed as HR Manager (Hotel) in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Finance Officer (Hotel)The Employee is employed as Finance Officer (Hotel) in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Security Officer (Hotel)The Employee is employed as Security Officer (Hotel) in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Spa ManagerThe Employee is employed as Spa Manager in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Fitness InstructorThe Employee is employed as Fitness Instructor in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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LifeguardThe Employee is employed as Lifeguard in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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ValetThe Employee is employed as Valet in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Night PorterThe Employee is employed as Night Porter in the Employer's Accommodation & Food business. The role involves supporting guest service, bookings, food or room standards where applicable, accurate handovers, hygiene or food-safety procedures, service recovery and escalation of guest, safety or operational concerns.
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Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintainAfter the contract
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Sales Managers are expected to maintain sales workplace records and related handover, approval and escalation records.
Sales Managers are expected to protect sales confidential records, accommodation & food client or service information and any related workplace information.
Sales Managers are expected to follow HSE-facing workplace compliance procedures and keep evidence needed for audits, inspections or complaints.
Sales Managers help protect the business by keeping reliable records, protecting confidential information and escalating material concerns promptly.
A Sales Manager (Hotel) contract should reflect the Leadership And Management function, Management role family, medium physical risk, high data sensitivity and the practical standards expected in accommodation & food.
The main signals are Set Standards, Escalate Risks, Protect Confidential Business Information, Policy Non-Compliance, with training expectations such as safeguarding training, health and safety training, company induction.
The contract should protect strategy, employee issues, financial and commercial information, role records and require secure handling, accurate records, prompt escalation and return of property or data when employment ends.
Yes. Useful companion policies include Health And Safety, Data Protection, Equal Opportunities, Disciplinary so managers can apply the contract consistently in day-to-day work.
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