Dental Patient Coordinator Employment Contract UK

Responsibilities reflected in the contract

• Coordinate approved private treatment pathways.
• Explain recorded fees and payment milestones.
• Arrange appointments and laboratory dependencies.
• Follow up authorised patient decisions.
• Maintain accurate confidential contact records.
• Refer clinical questions to treating professionals.

A realistic working scenario

A patient asks whether an expensive plan is clinically necessary. The coordinator provides administrative facts and returns the clinical question to the dentist.

Outputs to agree

• accurate plan enrolment
• clear patient communications
• managed recalls and account queries

Records and evidence

• Plan terms.
• Enrolment.
• Patient contact.
• Cancellation or complaint.
• Work records.
• Handover notes.

Reporting relationship

Typically reports to Principal Dentist or Practice Owner. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• The coordinator may explain approved terms but cannot diagnose, promise outcomes or vary clinical fees without authority.
• Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

• Email.
• Document systems.
• Phone systems.

Workplace context

• Practice reception, clinical administration areas and approved patient-facing areas.

Training and certification

• Complete employer-required safeguarding training.
• Complete employer-required health and safety training.

Contract priorities

• patient and payment data
• sales incentives
• complaints
• clinical boundaries

Information the employer should prepare

• the treatments and clinicians supported
• the practice sites and contact channels
• the estimate and discount authority
• the commission or bonus rules
• the scheduling and CRM systems
• the clinical communication boundaries