The Employee must perform Treatment Coordinator (Patient Care) duties with reasonable skill, care and professionalism, including workflow coordination, document control, calendar and correspondence, data accuracy, service-request escalation, treatment, coordinator, role duties. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear.
The Employee must not disclose, copy, remove, misuse or access patient, clinical, prescription, treatment, appointment, medication, safeguarding and regulated health records except where authorised and necessary for proper treatment coordinator (patient care) work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.
The Employee must follow the dental practice operational controls that apply to treatment coordinator (patient care) work, including GDC escalation, patient safety, clinical records, consent procedures, medicines controls where authorised and incident reporting, accurate record keeping, escalation and safe working requirements.
The Employee must protect patient, clinical, prescription, treatment, appointment, medication, safeguarding and regulated health records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing treatment coordinator (patient care) duties.