Dental Practice employment contract

Dental Treatment Coordinator Employment Contract UK

Set patient-care coordination from an approved clinical plan through scheduling and follow-up, without allowing commercial conversations to replace informed clinical consent.

Watercolour illustration showing Treatment Coordinator (Patient Care) at work in Dental Practice on a pale sage background
This contract includes Explain approved treatment logistics and recorded fees. Coordinate consultations, appointments and laboratory stages. Provide accurate written estimates and payment milestones. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Looking for a Treatment Coordinator (Patient Care) employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

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Reviewed for straightforward UK employer use

This page is maintained for UK employers creating treatment coordinator (patient care) contracts for dental practice. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

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DOCXFully editable

Before you create it

Use this Treatment Coordinator (Patient Care) contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Deliver clear plan administration, coordinate coordinated patient journeys, and produce accurate cost communication.

Workplace context: Practice reception, clinical administration areas and approved patient-facing areas.

What makes this role different

Follow the Employer's documented arrangements covering health and financial data. Follow the Employer's documented arrangements covering commission. Follow the Employer's documented arrangements covering clinical boundaries. Follow-up. Follow the Employer's documented arrangements covering patient confidentiality.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The coordinator explains approved information but cannot diagnose, obtain clinical consent or change treatment. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

What to prepare before you issue it

  • the treatments and clinicians the role supports
  • the practice sites and patient contact channels
  • the estimate, discount and refund authority
  • the bonus rules and excluded clinical decisions
  • the diary, CRM and payment systems used
  • the handover route for clinical or safeguarding concerns

Day-to-day operating brief

What Treatment Coordinator (Patient Care) work looks like in practice

A dental treatment coordinator helps patients understand an agreed plan, stages, appointments and costs while maintaining continuity. Terms must separate explanation from diagnosis or consent and address incentives, images and follow-up.

Responsibilities reflected in the contract

  • Explain approved treatment logistics and recorded fees.
  • Coordinate consultations, appointments and laboratory stages.
  • Provide accurate written estimates and payment milestones.
  • Follow up patient questions through authorised channels.
  • Maintain confidential coordination notes and outcomes.
  • Refer clinical suitability questions to the treating clinician.

A realistic working scenario

A patient asks the coordinator to choose between implant and bridge treatment. The coordinator records the question and returns it to the clinician.

Outputs to agree

  • clear plan administration
  • coordinated patient journeys
  • accurate cost communication

Records and evidence

  • Approved plan.
  • Patient discussion.
  • Quotation.
  • Question and follow-up.
  • Work records.
  • Handover notes.

Reporting relationship

Typically reports to Principal Dentist or Practice Owner. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • The coordinator explains approved information but cannot diagnose, obtain clinical consent or change treatment.
  • Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

  • Care planning systems.
  • Mobility equipment.

Workplace context

  • Practice reception, clinical administration areas and approved patient-facing areas.

Training and certification

  • Complete employer-required safeguarding training.
  • Complete employer-required health and safety training.

Contract priorities

  • health and financial data
  • commission
  • clinical boundaries
  • follow-up

Information the employer should prepare

  • the treatments and clinicians the role supports
  • the practice sites and patient contact channels
  • the estimate, discount and refund authority
  • the bonus rules and excluded clinical decisions
  • the diary, CRM and payment systems used
  • the handover route for clinical or safeguarding concerns

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Treatment Coordinator (Patient Care) contract is built around

These role-pack details give an employer something concrete to check before using the contract for dental practice work.

Work setting

Practice reception, clinical administration areas and approved patient-facing areas.

Primary duties

  • Explain approved treatment logistics and recorded fees.
  • Coordinate consultations, appointments and laboratory stages.
  • Provide accurate written estimates and payment milestones.
  • Follow up patient questions through authorised channels.

Tools and training to confirm

  • Care planning systems.
  • Mobility equipment.
  • Complete employer-required safeguarding training.
  • Complete employer-required health and safety training.

Governance focus

GDC context where applicable. Follow the Employer's documented arrangements covering health and financial data. Follow the Employer's documented arrangements covering commission. Follow the Employer's documented arrangements covering clinical boundaries.

Contract builder output

Treatment Coordinator (Patient Care) clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Treatment Coordinator (Patient Care) duties

Deliver clear plan administration, coordinate coordinated patient journeys, and produce accurate cost communication.

Explain approved treatment logistics and recorded fees. Coordinate consultations, appointments and laboratory stages. Provide accurate written estimates and payment milestones. Follow up patient questions through authorised channels. Maintain confidential coordination notes and outcomes.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The coordinator explains approved information but cannot diagnose, obtain clinical consent or change treatment.

Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Follow the Employer's documented arrangements covering health and financial data.

Follow the Employer's documented arrangements covering commission.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Treatment Coordinator (Patient Care) Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Treatment Coordinator (Patient Care) contract is created, HR Actions help dental practice employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Single HR Action or Unlimited

Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

Keep the context together

AI Workspace support

HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.

Stay ready for the next step

Timeline, reminders and audit

Each workflow keeps the case history, source context, reminders, documents and completion summary together.

Simple, transparent pricing

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Launch eligible HR Actions across your organisation without paying per employee case.

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Frequently asked questions

Can the coordinator obtain consent?

They may support paperwork, but material clinical consent requires discussion with a qualified treating professional.

Can performance depend on acceptance?

Measures must not encourage pressure, misleading comparisons or interference with voluntary informed choice.

Can a Treatment Coordinator recommend a dental procedure?

No; the employee may explain an approved plan and practical choices while clinical recommendations stay with authorised clinicians.

How should coordinator conversion bonuses be controlled?

Define qualifying events, cancellations and payment dates while preventing pressure, misleading statements or interference with consent.

May the coordinator discuss treatment risks?

They may repeat approved factual material, but patient-specific risk explanation and consent questions must return to the clinician.

Who can amend a dental treatment estimate?

The contract should state the employee's authority and require recorded approval for any clinical, fee or discount change.

How are patients who postpone care followed up?

Use agreed timing and contact preferences, record each outcome and stop promotional messages where consent is withdrawn.

Can the coordinator access clinical photographs?

Only where access is needed for assigned work and the practice's secure systems, permissions and disclosure controls are followed.

View all FAQs

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