Physiotherapy employment contract

MSK Hub Triage Clinician Employment Contract UK

Define consistent review of musculoskeletal referrals across a central hub, matching need to pathway while acting promptly on urgent risk.

Watercolour illustration showing Triage Clinician (MSK Hub) at work in Physiotherapy on a pale sage background
This contract includes Review MSK referrals and supporting information. Contact patients for authorised clarification. Identify red flags and urgent care needs. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Looking for a Triage Clinician (MSK Hub) employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

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Reviewed for straightforward UK employer use

This page is maintained for UK employers creating triage clinician (msk hub) contracts for physiotherapy. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

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Before you create it

Use this Triage Clinician (MSK Hub) contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Maintain safe referral prioritisation, deliver appropriate pathway allocation, and deliver clear patient safety-netting.

Workplace context: Practice reception, clinical administration areas and approved patient-facing areas.

What makes this role different

Follow the Employer's documented arrangements covering remote assessment. Follow the Employer's documented arrangements covering throughput and quality. Record access. Follow the Employer's documented arrangements covering red-flag escalation. Follow the Employer's documented arrangements covering patient confidentiality.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The clinician triages within competence and pathway; uncertain serious risk requires medical or emergency escalation. May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

What to prepare before you issue it

  • the referral sources and hub coverage
  • the triage criteria and pathway directory
  • the telephone video and record systems
  • the urgent and emergency escalation routes
  • the productivity quality and review standards
  • the supervision and outcome-audit process

Day-to-day operating brief

What Triage Clinician (MSK Hub) work looks like in practice

An MSK hub triage clinician reviews referrals and symptoms to select urgent, specialist, community or self-management pathways. Terms should cover remote assessment, access to records, red-flag protocols, demand pressure and accountability for safety-netting.

Responsibilities reflected in the contract

  • Review MSK referrals and supporting information.
  • Contact patients for authorised clarification.
  • Identify red flags and urgent care needs.
  • Direct referrals to suitable service pathways.
  • Record triage reasoning and safety-netting.
  • Seek senior review for uncertainty or exceptions.

A realistic working scenario

A brief referral hides progressive neurological symptoms uncovered by telephone. The clinician activates urgent escalation rather than placing it on a routine list.

Outputs to agree

  • safe referral prioritisation
  • appropriate pathway allocation
  • clear patient safety-netting

Records and evidence

  • Referral evidence.
  • Triage contact.
  • Risk decision.
  • Allocation and advice.
  • Work records.
  • Handover notes.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • The clinician triages within competence and pathway; uncertain serious risk requires medical or emergency escalation.
  • May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

  • Direct referrals to suitable service pathways.
  • Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

  • Care planning systems.
  • Mobility equipment.

Workplace context

  • Practice reception, clinical administration areas and approved patient-facing areas.

Training and certification

  • Complete employer-required safeguarding training.
  • Complete employer-required health and safety training.

Contract priorities

  • remote assessment
  • throughput and quality
  • record access
  • red-flag escalation

Information the employer should prepare

  • the referral sources and hub coverage
  • the triage criteria and pathway directory
  • the telephone video and record systems
  • the urgent and emergency escalation routes
  • the productivity quality and review standards
  • the supervision and outcome-audit process

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Triage Clinician (MSK Hub) contract is built around

These role-pack details give an employer something concrete to check before using the contract for physiotherapy work.

Work setting

Practice reception, clinical administration areas and approved patient-facing areas.

Primary duties

  • Review MSK referrals and supporting information.
  • Contact patients for authorised clarification.
  • Identify red flags and urgent care needs.
  • Direct referrals to suitable service pathways.

Tools and training to confirm

  • Care planning systems.
  • Mobility equipment.
  • Complete employer-required safeguarding training.
  • Complete employer-required health and safety training.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering remote assessment. Follow the Employer's documented arrangements covering throughput and quality. Record access.

Contract builder output

Triage Clinician (MSK Hub) clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Triage Clinician (MSK Hub) duties

Maintain safe referral prioritisation, deliver appropriate pathway allocation, and deliver clear patient safety-netting.

Review MSK referrals and supporting information. Contact patients for authorised clarification. Identify red flags and urgent care needs. Direct referrals to suitable service pathways. Record triage reasoning and safety-netting.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The clinician triages within competence and pathway; uncertain serious risk requires medical or emergency escalation.

May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Follow the Employer's documented arrangements covering remote assessment.

Follow the Employer's documented arrangements covering throughput and quality.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Triage Clinician (MSK Hub) Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Triage Clinician (MSK Hub) contract is created, HR Actions help physiotherapy employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Simple, transparent pricing

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Launch eligible HR Actions across your organisation without paying per employee case.

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Frequently asked questions

Can triage be based only on referral text?

Only where information is sufficient; missing or conflicting risk details require clarification or direct assessment.

Who owns a rejected referral?

The pathway should require documented reasons, communication to referrer and patient, and appropriate safety-netting.

Can an MSK Hub Clinician redirect a referral without examination?

Yes where evidence and criteria are sufficient, with uncertainty clarified and the reason plus safety-netting recorded clearly.

Who contacts a patient after a red flag is identified?

The clinician should activate the urgent route and ensure a responsible service receives the handover rather than merely adding a note.

May non-MSK referrals be returned to primary care?

Yes under agreed pathways, with a clear explanation and appropriate urgency rather than unsupported diagnosis or silent closure.

How are unsuccessful triage calls handled?

Use the approved attempt, message and escalation process, considering clinical urgency and communication needs before closing contact.

Can hub triage be performed from home?

Yes with secure systems, call privacy, reliable connectivity and access to senior advice and emergency escalation.

What evidence supports an MSK triage decision?

Record referral facts, clarification, criteria, risk findings, selected pathway and advice so another clinician can understand the decision.

View all FAQs

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