Day-to-day operating brief
What Insurance Broker work looks like in practice
An Insurance Broker gathers client requirements and approaches insurers for suitable cover within an authorised product and customer scope. Terms should identify classes, client ownership, demands and needs, market selection, quotations, disclosures, insurer relationships, premium handling, renewals, mid-term changes, claims support, remuneration, conflicts, complaints and authority to bind or issue documents. A market presentation should identify which facts came from the client, which were verified and which remain subject to confirmation. Renewal cannot be treated as an automatic repeat where exposure, sums insured or insurer wording changed. The broker should document the scope of market search so the client understands whether options represent a broad exercise or a limited panel. Mid-term changes should document the client's instruction, insurer response, effective time, revised premium and any gap before confirmation. Claims assistance must remain consistent with the broker's role: helping provide records and communication without deciding coverage or promising an insurer outcome. Policy documents should be checked against the agreed quotation for limits, endorsements, named parties and inception date. Any discrepancy must be raised before the client assumes requested protection is confirmed.
Individually written and reviewed against the maintained role record.