Define secure counter transactions through reliable verification, accurate cash custody and complete balancing.
This contract includes Process deposits withdrawals and approved payments. Authenticate customers and transaction instructions. Manage till cash instruments and security. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers
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This page is maintained for UK employers creating teller contracts for financial & insurance. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.
Last updated
19 June 2026
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HRHeaven employment documentation team
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UK employer template review, versioned clause logic and preview before payment
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What's included in your contract
Job description
Clear role overview and key responsibilities.
Probation period
Clear probation terms for the selected arrangement.
Role-specific duties
Maintained responsibilities, records and authority boundaries for the selected role.
Working hours
Standard and flexible working arrangements.
Holiday entitlement
Holiday terms explained for the selected arrangement.
Confidentiality
Client and company confidentiality.
Disciplinary process
Clear process and employee rights.
Notice periods
Notice terms explained for both parties.
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Before you create it
Use this Teller contract with confidence
Practical checks to help an employer choose the right starting point and prepare the information the document needs.
When to use this contract
Produce accurate and courteous counter transactions, deliver balanced cash and complete transaction evidence, and support prompt referral of suspicious, exceptional or unauthorised activity.
Workplace context: Office, client premises, remote systems or assigned work locations.
What makes this role different
Follow the Employer's documented arrangements covering cash custody and balancing. Follow the Employer's documented arrangements covering customer and financial data. Follow the Employer's documented arrangements covering identity, fraud and security procedures. Follow the Employer's documented arrangements covering branch hours, rotation and dual control. Follow the Employer's documented arrangements covering company policies.
Not a fit / obtain specialist advice
Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: Record transaction and cash limits, access permissions, dual-control requirements and the circumstances requiring supervisor, fraud or security review. Targets must not override customer or transaction controls. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
What to prepare before you issue it
the branch services and transaction range
the till vault and approval limits
the identity signature and instrument checks
the referral fraud and vulnerability routes
the balancing security and shift arrangements
Day-to-day operating brief
What Teller work looks like in practice
A teller carries out counter transactions while protecting cash, customer identity and the audit trail. The contract should define balancing and referral responsibilities without implying discretion to bypass transaction, fraud or authority controls. Counter work also involves instruments and requests that cannot be treated like ordinary cash, including cheques, foreign currency, third-party withdrawals or unusual deposits. The teller should know when a transaction needs additional evidence, senior authorisation or discreet financial-crime review. Queue pressure must not justify incomplete verification, shared credentials or an unrecorded cash transfer between tills.
Responsibilities reflected in the contract
Process deposits withdrawals and approved payments.
Authenticate customers and transaction instructions.
Manage till cash instruments and security.
Identify unusual activity and referral needs.
Balance records and hand over custody.
A realistic working scenario
During a shift the teller may verify a customer, receive or pay cash, process an account instruction, respond to a discrepancy and balance the till. Unusual activity, identification concerns, duress or a cash difference should follow the employer's immediate escalation route.
Outputs to agree
accurate and courteous counter transactions
balanced cash and complete transaction evidence
prompt referral of suspicious, exceptional or unauthorised activity
Records and evidence
Transaction and till records.
Cash counts and balancing evidence.
Identity or authority checks.
Discrepancy, incident and referral records.
Work records.
Handover notes.
Reporting relationship
Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.
Authority and escalation
Record transaction and cash limits, access permissions, dual-control requirements and the circumstances requiring supervisor, fraud or security review. Targets must not override customer or transaction controls.
Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
Tools and systems
Finance software.
Payroll systems.
Banking portals.
Workplace context
Office, client premises, remote systems or assigned work locations.
Contract priorities
cash custody and balancing
customer and financial data
identity, fraud and security procedures
branch hours, rotation and dual control
Information the employer should prepare
the branch services and transaction range
the till vault and approval limits
the identity signature and instrument checks
the referral fraud and vulnerability routes
the balancing security and shift arrangements
Individually written and reviewed against the maintained role record.
Maintained role evidence
The facts this Teller contract is built around
These role-pack details give an employer something concrete to check before using the contract for financial & insurance work.
Work setting
Office, client premises, remote systems or assigned work locations.
Primary duties
Process deposits withdrawals and approved payments.
Authenticate customers and transaction instructions.
Manage till cash instruments and security.
Identify unusual activity and referral needs.
Tools and training to confirm
Finance software.
Payroll systems.
Banking portals.
Governance focus
FCA context where applicable. Follow the Employer's documented arrangements covering cash custody and balancing. Follow the Employer's documented arrangements covering customer and financial data. Follow the Employer's documented arrangements covering identity, fraud and security procedures.
Contract builder output
Teller clauses and builder inputs
HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.
Role wording
Teller duties
Produce accurate and courteous counter transactions, deliver balanced cash and complete transaction evidence, and support prompt referral of suspicious, exceptional or unauthorised activity.
Process deposits withdrawals and approved payments. Authenticate customers and transaction instructions. Manage till cash instruments and security. Identify unusual activity and referral needs. Balance records and hand over custody.
Builder answers
What the contract builder captures
Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign
Preview before purchase
Complete the builder, check the document output, then pay only when you are ready to download.
Specific clauses
What is added to the finished contract
Record transaction and cash limits, access permissions, dual-control requirements and the circumstances requiring supervisor, fraud or security review. Targets must not override customer or transaction controls.
Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
Follow the Employer's documented arrangements covering cash custody and balancing.
Follow the Employer's documented arrangements covering customer and financial data.
£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.
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Should a teller's cash and transaction limits appear in the contract?
The contract can refer to a controlled authority framework rather than fixed figures, but it should make compliance with limits, dual control, balancing and escalation an express responsibility.
What happens when a teller's till does not balance?
The employee should preserve the records, report the difference promptly and follow the investigation procedure. The contract should not predetermine fault or an automatic deduction.
Can a Teller approve a large withdrawal?
Only within limit and verification controls.
Who handles suspected counterfeit cash?
Follow the bank's isolation and reporting process.
Can a signature mismatch be ignored?
No; use the exception verification route.
How are shortages investigated?
Preserve transaction and till evidence.
May the Teller recommend products?
Only within assigned competence and conduct controls.
What completes end-of-day balancing?
Reconcile cash, instruments, system totals and custody.