Financial & Insurance employment contract

Bank Teller Employment Contract UK

Define secure counter transactions through reliable verification, accurate cash custody and complete balancing.

Watercolour illustration showing Teller at work in Financial & Insurance on a pale sage background
This contract includes Process deposits withdrawals and approved payments. Authenticate customers and transaction instructions. Manage till cash instruments and security. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Looking for a Teller employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

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Legally validated and solicitor-approved contract framework

Reviewed for straightforward UK employer use

This page is maintained for UK employers creating teller contracts for financial & insurance. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

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DOCXFully editable

Before you create it

Use this Teller contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Produce accurate and courteous counter transactions, deliver balanced cash and complete transaction evidence, and support prompt referral of suspicious, exceptional or unauthorised activity.

Workplace context: Office, client premises, remote systems or assigned work locations.

What makes this role different

Follow the Employer's documented arrangements covering cash custody and balancing. Follow the Employer's documented arrangements covering customer and financial data. Follow the Employer's documented arrangements covering identity, fraud and security procedures. Follow the Employer's documented arrangements covering branch hours, rotation and dual control. Follow the Employer's documented arrangements covering company policies.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: Record transaction and cash limits, access permissions, dual-control requirements and the circumstances requiring supervisor, fraud or security review. Targets must not override customer or transaction controls. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

What to prepare before you issue it

  • the branch services and transaction range
  • the till vault and approval limits
  • the identity signature and instrument checks
  • the referral fraud and vulnerability routes
  • the balancing security and shift arrangements

Day-to-day operating brief

What Teller work looks like in practice

A teller carries out counter transactions while protecting cash, customer identity and the audit trail. The contract should define balancing and referral responsibilities without implying discretion to bypass transaction, fraud or authority controls. Counter work also involves instruments and requests that cannot be treated like ordinary cash, including cheques, foreign currency, third-party withdrawals or unusual deposits. The teller should know when a transaction needs additional evidence, senior authorisation or discreet financial-crime review. Queue pressure must not justify incomplete verification, shared credentials or an unrecorded cash transfer between tills.

Responsibilities reflected in the contract

  • Process deposits withdrawals and approved payments.
  • Authenticate customers and transaction instructions.
  • Manage till cash instruments and security.
  • Identify unusual activity and referral needs.
  • Balance records and hand over custody.

A realistic working scenario

During a shift the teller may verify a customer, receive or pay cash, process an account instruction, respond to a discrepancy and balance the till. Unusual activity, identification concerns, duress or a cash difference should follow the employer's immediate escalation route.

Outputs to agree

  • accurate and courteous counter transactions
  • balanced cash and complete transaction evidence
  • prompt referral of suspicious, exceptional or unauthorised activity

Records and evidence

  • Transaction and till records.
  • Cash counts and balancing evidence.
  • Identity or authority checks.
  • Discrepancy, incident and referral records.
  • Work records.
  • Handover notes.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • Record transaction and cash limits, access permissions, dual-control requirements and the circumstances requiring supervisor, fraud or security review. Targets must not override customer or transaction controls.
  • Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

  • Finance software.
  • Payroll systems.
  • Banking portals.

Workplace context

  • Office, client premises, remote systems or assigned work locations.

Contract priorities

  • cash custody and balancing
  • customer and financial data
  • identity, fraud and security procedures
  • branch hours, rotation and dual control

Information the employer should prepare

  • the branch services and transaction range
  • the till vault and approval limits
  • the identity signature and instrument checks
  • the referral fraud and vulnerability routes
  • the balancing security and shift arrangements

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Teller contract is built around

These role-pack details give an employer something concrete to check before using the contract for financial & insurance work.

Work setting

Office, client premises, remote systems or assigned work locations.

Primary duties

  • Process deposits withdrawals and approved payments.
  • Authenticate customers and transaction instructions.
  • Manage till cash instruments and security.
  • Identify unusual activity and referral needs.

Tools and training to confirm

  • Finance software.
  • Payroll systems.
  • Banking portals.

Governance focus

FCA context where applicable. Follow the Employer's documented arrangements covering cash custody and balancing. Follow the Employer's documented arrangements covering customer and financial data. Follow the Employer's documented arrangements covering identity, fraud and security procedures.

Contract builder output

Teller clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Teller duties

Produce accurate and courteous counter transactions, deliver balanced cash and complete transaction evidence, and support prompt referral of suspicious, exceptional or unauthorised activity.

Process deposits withdrawals and approved payments. Authenticate customers and transaction instructions. Manage till cash instruments and security. Identify unusual activity and referral needs. Balance records and hand over custody.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

Record transaction and cash limits, access permissions, dual-control requirements and the circumstances requiring supervisor, fraud or security review. Targets must not override customer or transaction controls.

Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Follow the Employer's documented arrangements covering cash custody and balancing.

Follow the Employer's documented arrangements covering customer and financial data.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Teller Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Teller contract is created, HR Actions help financial & insurance employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

Keep the context together

AI Workspace support

HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.

Stay ready for the next step

Timeline, reminders and audit

Each workflow keeps the case history, source context, reminders, documents and completion summary together.

Simple, transparent pricing

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Launch eligible HR Actions across your organisation without paying per employee case.

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£20.00/year

Optional yearly document maintenance, compliance reminders and update notifications.

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Frequently asked questions

Should a teller's cash and transaction limits appear in the contract?

The contract can refer to a controlled authority framework rather than fixed figures, but it should make compliance with limits, dual control, balancing and escalation an express responsibility.

What happens when a teller's till does not balance?

The employee should preserve the records, report the difference promptly and follow the investigation procedure. The contract should not predetermine fault or an automatic deduction.

Can a Teller approve a large withdrawal?

Only within limit and verification controls.

Who handles suspected counterfeit cash?

Follow the bank's isolation and reporting process.

Can a signature mismatch be ignored?

No; use the exception verification route.

How are shortages investigated?

Preserve transaction and till evidence.

May the Teller recommend products?

Only within assigned competence and conduct controls.

What completes end-of-day balancing?

Reconcile cash, instruments, system totals and custody.

View all FAQs

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