Gambling AML Officer Employment Contract UK

Responsibilities reflected in the contract

• Review alerts and customer risk.
• Obtain and assess supporting evidence.
• Document investigation rationale.
• Raise internal reports and recommendations.
• Monitor restrictions and remediation.

A realistic working scenario

A high-spend customer's evidence conflicts with observed payment behaviour, so the officer keeps the case open and escalates the discrepancy through the protected reporting route.

Outputs to agree

• evidenced customer-risk assessments
• well-documented AML investigations
• timely protected escalation

Records and evidence

• Customer risk factor and trigger.
• Transaction pattern evidence and source.
• Contact request response and assessment.
• Decision restriction disclosure and review.
• Work records.
• Handover notes.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• The officer cannot tip off a customer, alter evidence, override controls outside mandate, guarantee a customer is risk-free or disclose protected reports in ordinary service notes.
• Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

• Email.
• Document systems.
• Phone systems.

Workplace context

• Trading premises.

Contract priorities

• products channels systems and caseload
• risk ratings monitoring and evidence
• source checks sanctions and investigations
• reporting confidentiality decisions and quality review

Information the employer should prepare

• the gambling channels and customer-risk framework
• the monitoring and case systems
• the officer's decision and reporting authority
• the evidence and escalation standards
• the MLRO compliance and legal contacts