Day-to-day operating brief
What Senior Hairstylist (Master) work looks like in practice
A Senior or Master Hairstylist handles complex consultations and high-value clients, may correct difficult work and often mentors junior staff. Seniority can bring authority over technical plans, diary allocation or service recovery without automatically creating formal line management. Terms should define advanced service scope, protected clients, consultation and correction approval, mentoring, pricing limits, targets, commission, content work and responsibility for maintaining standards. A senior stylist taking over a complaint should preserve the original consultation, formula and photographs before altering the result. This allows fair technical learning and client recovery without silently rewriting which employee made each decision. Protected-client rules should support continuity without suggesting the stylist personally owns salon relationships. Reallocation during absence, capacity pressure or employment exit needs a professional recorded handover rather than private contact. Technical education duties should allocate preparation and follow-up time, rather than expecting demonstrations to occur around a fully booked personal client column.
Individually written and reviewed against the maintained role record.