Human Health employment contract

Medical Secretary Employment Contract UK

Set accurate administrative support for clinicians and patients, with secure correspondence and a clear route for urgent clinical information.

Watercolour illustration showing Medical Secretary at work in Human Health on a pale sage background
This contract includes Prepare clinical correspondence from authorised sources. Manage referrals, appointments and clinician diaries. Route urgent results or messages without interpretation. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Looking for a Medical Secretary employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

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Legally validated and solicitor-approved contract framework

Reviewed for straightforward UK employer use

This page is maintained for UK employers creating medical secretary contracts for human health. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

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DOCXFully editable

Before you create it

Use this Medical Secretary contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Produce accurate and timely clinical correspondence, deliver tracked referrals and appointments, and maintain well-managed clinician administration.

Workplace context: Practice reception, clinical administration areas and approved patient-facing areas.

What makes this role different

Follow the Employer's documented arrangements covering patient confidentiality. Follow the Employer's documented arrangements covering accuracy and turnaround. Follow the Employer's documented arrangements covering urgent correspondence. Follow the Employer's documented arrangements covering clinician-authorisation boundaries. Follow the Employer's documented arrangements covering clinical escalation procedures.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The secretary may prepare and route information but may not amend clinical meaning, interpret results or advise patients beyond approved administrative messages. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

What to prepare before you issue it

  • the clinicians and specialties supported
  • the office, remote and site arrangements
  • the record, dictation and referral systems
  • the correspondence approval process
  • the urgent-message escalation route
  • the patient-contact and access permissions

Day-to-day operating brief

What Medical Secretary work looks like in practice

A medical secretary prepares clinical correspondence, manages referrals and supports consultant or service administration using confidential patient information. The contract should address dictation accuracy, urgent-result pathways, record access, communication with patients and boundaries against giving clinical advice.

Responsibilities reflected in the contract

  • Prepare clinical correspondence from authorised sources.
  • Manage referrals, appointments and clinician diaries.
  • Route urgent results or messages without interpretation.
  • Maintain accurate patient demographic information.
  • Protect confidential records and communications.
  • Track outstanding documents and agreed actions.

A realistic working scenario

A dictated letter contains a medicine dose that conflicts with the clinic note. The secretary flags it for clinician correction and does not silently choose one version.

Outputs to agree

  • accurate and timely clinical correspondence
  • tracked referrals and appointments
  • well-managed clinician administration

Records and evidence

  • Dictation and author approval.
  • Referral and deadline.
  • Patient communication.
  • Discrepancy and escalation.
  • Work records.
  • Handover notes.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • The secretary may prepare and route information but may not amend clinical meaning, interpret results or advise patients beyond approved administrative messages.
  • Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

  • Email.
  • Document systems.
  • Phone systems.

Workplace context

  • Practice reception, clinical administration areas and approved patient-facing areas.

Training and certification

  • Complete employer-required safeguarding training.
  • Complete employer-required health and safety training.

Contract priorities

  • patient confidentiality
  • accuracy and turnaround
  • urgent correspondence
  • clinician-authorisation boundaries

Information the employer should prepare

  • the clinicians and specialties supported
  • the office, remote and site arrangements
  • the record, dictation and referral systems
  • the correspondence approval process
  • the urgent-message escalation route
  • the patient-contact and access permissions

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Medical Secretary contract is built around

These role-pack details give an employer something concrete to check before using the contract for human health work.

Work setting

Practice reception, clinical administration areas and approved patient-facing areas.

Primary duties

  • Prepare clinical correspondence from authorised sources.
  • Manage referrals, appointments and clinician diaries.
  • Route urgent results or messages without interpretation.
  • Maintain accurate patient demographic information.

Tools and training to confirm

  • Email.
  • Document systems.
  • Phone systems.
  • Complete employer-required safeguarding training.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering patient confidentiality. Follow the Employer's documented arrangements covering accuracy and turnaround. Follow the Employer's documented arrangements covering urgent correspondence.

Contract builder output

Medical Secretary clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Medical Secretary duties

Produce accurate and timely clinical correspondence, deliver tracked referrals and appointments, and maintain well-managed clinician administration.

Prepare clinical correspondence from authorised sources. Manage referrals, appointments and clinician diaries. Route urgent results or messages without interpretation. Maintain accurate patient demographic information. Protect confidential records and communications.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The secretary may prepare and route information but may not amend clinical meaning, interpret results or advise patients beyond approved administrative messages.

Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Follow the Employer's documented arrangements covering patient confidentiality.

Follow the Employer's documented arrangements covering accuracy and turnaround.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Medical Secretary Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Medical Secretary contract is created, HR Actions help human health employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

Choose the right level of support

Single HR Action or Unlimited

Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

Keep the context together

AI Workspace support

HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.

Stay ready for the next step

Timeline, reminders and audit

Each workflow keeps the case history, source context, reminders, documents and completion summary together.

Simple, transparent pricing

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Run employee lifecycle workflows with AI guidance, reminders, timeline and audit support.

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Unlimited accessHR Actions Unlimited
£9.99/month

Launch eligible HR Actions across your organisation without paying per employee case.

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Optional membershipCompliance Membership
£20.00/year

Optional yearly document maintenance, compliance reminders and update notifications.

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Frequently asked questions

Can the role work remotely?

Yes, using secure systems, private calls and controls on local files and printing.

What if dictation appears clinically wrong?

Preserve the original and seek clarification from the responsible clinician before issue.

Can a secretary change clinical dictation?

Only obvious administrative corrections should follow the approved process; clinical meaning requires author review.

Who signs clinical correspondence?

The service should identify which letters require clinician approval and which standard administrative messages are delegated.

Can urgent results be given to patients?

Only under an authorised communication pathway; otherwise route the information promptly to the responsible clinician.

Can the role be performed remotely?

Yes with secure equipment, call privacy, controlled printing and a reliable process for urgent physical documents.

How should referral delays be handled?

Track the referral, follow the agreed chase points and escalate clinical urgency rather than independently reprioritising care.

May the secretary access every patient record?

No. Access should be limited to the patients and functions necessary for assigned duties and remain auditable.

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