Set accurate administrative support for clinicians and patients, with secure correspondence and a clear route for urgent clinical information.
This contract includes Prepare clinical correspondence from authorised sources. Manage referrals, appointments and clinician diaries. Route urgent results or messages without interpretation. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers
Looking for a Medical Secretary employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.
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This page is maintained for UK employers creating medical secretary contracts for human health. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.
Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment
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What's included in your contract
Job description
Clear role overview and key responsibilities.
Probation period
Clear probation terms for the selected arrangement.
Role-specific duties
Maintained responsibilities, records and authority boundaries for the selected role.
Working hours
Standard and flexible working arrangements.
Holiday entitlement
Holiday terms explained for the selected arrangement.
Confidentiality
Client and company confidentiality.
Disciplinary process
Clear process and employee rights.
Notice periods
Notice terms explained for both parties.
You’ll receive your contract in both PDF & DOCX formats
Download a polished PDF ready to issue and an editable DOCX copy for future updates.
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DOCXFully editable
Before you create it
Use this Medical Secretary contract with confidence
Practical checks to help an employer choose the right starting point and prepare the information the document needs.
When to use this contract
Produce accurate and timely clinical correspondence, deliver tracked referrals and appointments, and maintain well-managed clinician administration.
Workplace context: Practice reception, clinical administration areas and approved patient-facing areas.
What makes this role different
Follow the Employer's documented arrangements covering patient confidentiality. Follow the Employer's documented arrangements covering accuracy and turnaround. Follow the Employer's documented arrangements covering urgent correspondence. Follow the Employer's documented arrangements covering clinician-authorisation boundaries. Follow the Employer's documented arrangements covering clinical escalation procedures.
Not a fit / obtain specialist advice
Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The secretary may prepare and route information but may not amend clinical meaning, interpret results or advise patients beyond approved administrative messages. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
What to prepare before you issue it
the clinicians and specialties supported
the office, remote and site arrangements
the record, dictation and referral systems
the correspondence approval process
the urgent-message escalation route
the patient-contact and access permissions
Day-to-day operating brief
What Medical Secretary work looks like in practice
A medical secretary prepares clinical correspondence, manages referrals and supports consultant or service administration using confidential patient information. The contract should address dictation accuracy, urgent-result pathways, record access, communication with patients and boundaries against giving clinical advice.
Responsibilities reflected in the contract
Prepare clinical correspondence from authorised sources.
Manage referrals, appointments and clinician diaries.
Route urgent results or messages without interpretation.
Maintain accurate patient demographic information.
Protect confidential records and communications.
Track outstanding documents and agreed actions.
A realistic working scenario
A dictated letter contains a medicine dose that conflicts with the clinic note. The secretary flags it for clinician correction and does not silently choose one version.
Outputs to agree
accurate and timely clinical correspondence
tracked referrals and appointments
well-managed clinician administration
Records and evidence
Dictation and author approval.
Referral and deadline.
Patient communication.
Discrepancy and escalation.
Work records.
Handover notes.
Reporting relationship
Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.
Authority and escalation
The secretary may prepare and route information but may not amend clinical meaning, interpret results or advise patients beyond approved administrative messages.
Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
Tools and systems
Email.
Document systems.
Phone systems.
Workplace context
Practice reception, clinical administration areas and approved patient-facing areas.
Training and certification
Complete employer-required safeguarding training.
Complete employer-required health and safety training.
Contract priorities
patient confidentiality
accuracy and turnaround
urgent correspondence
clinician-authorisation boundaries
Information the employer should prepare
the clinicians and specialties supported
the office, remote and site arrangements
the record, dictation and referral systems
the correspondence approval process
the urgent-message escalation route
the patient-contact and access permissions
Individually written and reviewed against the maintained role record.
Maintained role evidence
The facts this Medical Secretary contract is built around
These role-pack details give an employer something concrete to check before using the contract for human health work.
Work setting
Practice reception, clinical administration areas and approved patient-facing areas.
Primary duties
Prepare clinical correspondence from authorised sources.
Manage referrals, appointments and clinician diaries.
Route urgent results or messages without interpretation.
Maintain accurate patient demographic information.
Tools and training to confirm
Email.
Document systems.
Phone systems.
Complete employer-required safeguarding training.
Governance focus
Employer procedures and role controls. Follow the Employer's documented arrangements covering patient confidentiality. Follow the Employer's documented arrangements covering accuracy and turnaround. Follow the Employer's documented arrangements covering urgent correspondence.
Contract builder output
Medical Secretary clauses and builder inputs
HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.
Role wording
Medical Secretary duties
Produce accurate and timely clinical correspondence, deliver tracked referrals and appointments, and maintain well-managed clinician administration.
Prepare clinical correspondence from authorised sources. Manage referrals, appointments and clinician diaries. Route urgent results or messages without interpretation. Maintain accurate patient demographic information. Protect confidential records and communications.
Builder answers
What the contract builder captures
Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign
Preview before purchase
Complete the builder, check the document output, then pay only when you are ready to download.
Specific clauses
What is added to the finished contract
The secretary may prepare and route information but may not amend clinical meaning, interpret results or advise patients beyond approved administrative messages.
Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
Follow the Employer's documented arrangements covering patient confidentiality.
Follow the Employer's documented arrangements covering accuracy and turnaround.
£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.
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