Law Firm IT Support Employment Contract UK

Responsibilities reflected in the contract

• Support approved legal systems devices and users.
• Administer access within authorised workflows.
• Diagnose incidents without unnecessary content access.
• Maintain asset change and support records.
• Escalate security availability and data-loss risks.

A realistic working scenario

You troubleshoot users’ access to the matter-management system during a high-priority court matter, restore access to encrypted client documents, ensure secure transmission via the document management and secure email systems, update system logs and notify the practice or department manager of any suspected privilege breach, missed deadline alert or client-money system fault.

Outputs to agree

• Resolved user access incidents for matter-management and document management systems with incident notes and timestamps.
• Configured secure email or file-transfer settings for specific matters while recording authorisations and scope of access.
• Applied documented workarounds or fixes to preserve client privilege and confidentiality, logging actions in the case and document records.
• Raised formal escalation tickets to the practice or department manager for suspected privilege breaches, missed deadline alerts, client-money alerts or undertaking conflicts.

Records and evidence

• Matter-management incident log entries showing symptoms, actions, user IDs and timestamps.
• Document-management change log recording file access, encryption/decryption and authorising user.
• Secure email transmission records with recipient, matter reference and delivery confirmation.
• Conflict-check or permissions change requests recorded against the conflicts register or case record.
• Escalation tickets to the practice or department manager for privilege, deadline, undertaking or client-money concerns.
• Client files.

Reporting relationship

Typically reports to Supervising Solicitor, Practice Manager, Legal Director or Head of Department. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• You may access and troubleshoot matter-management, document management and secure email systems only within your authorised user permissions for a matter. You may change technical settings where delegated in system authorisation records. You must escalate suspected loss of privilege, unauthorised disclosure, missed deadline alerts, client-money system faults or undertaking conflicts to the practice or department manager and must not close escalations without their written acknowledgement.
• Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

• Case management systems.
• Document management systems.
• Secure email.
• Legal research tools.
• Deadline or diary systems.

Workplace context

• Legal office, client meeting rooms, court or tribunal locations where required and secure administration spaces.

Contract priorities

• Protect client files, legal privilege, settlement discussions and case strategy when performing IT tasks.
• Keep accurate incident, access and change logs in the matter-management and document systems.
• Run and record conflict-checks or permission changes against the conflicts register where required.
• Escalate suspected privilege breaches, missed deadline alerts, client-money faults or undertaking conflicts to the practice or department manager.
• Follow the Employer's SRA-related operational controls for confidentiality, undertakings, deadlines and escalation.

Information the employer should prepare

• the offices systems and support hours
• the privileged data and access restrictions
• the administrator remote-support and supplier authority
• the incident backup and recovery procedures
• the on-call equipment and training arrangements