The Employee must perform Vehicle Rental Agent (Hire desk) duties with reasonable skill, care and professionalism, including vehicle rental agent (hire desk) work planning, rental and leasing records, vehicle rental agent (hire desk) quality checks, rental and leasing escalation, vehicle rental agent (hire desk) stakeholder updates, vehicle, rental, agent. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear.
The Employee must not disclose, copy, remove, misuse or access customer, client, supplier, employee, operational, financial, safety and role-specific records except where authorised and necessary for proper vehicle rental agent (hire desk) work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.
The Employee must follow the rental & leasing operational controls that apply to vehicle rental agent (hire desk) work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements.
The Employee must protect customer, client, supplier, employee, operational, financial, safety and role-specific records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing vehicle rental agent (hire desk) duties.