Veterinary employment contract
UK Deputy Practice Manager (PM) contract. Solicitor-approved framework, £39.99, preview before payment, PDF and Word included.
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Solicitor-approved contract framework
This page is maintained for UK employers creating deputy practice manager (pm) contracts for veterinary. HRHeaven uses a solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.
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Practical checks to help an employer choose the right starting point and prepare the information the document needs.
Use this contract when appointing a Deputy Practice Manager (PM) to cover the following duties in a veterinary workplace: deliver safe clinical, patient or regulated health duties for deputy practice manager (pm) work in the veterinary business; clinical notes, treatment records, prescribing records and patient records and escalate material issues promptly; Follow veterinary procedures for patient safety, clinical records, consent procedures, medicines controls where authorised and incident reporting; Protect patient, clinical, prescription, treatment, appointment, medication, safeguarding and regulated health records and company property handled during the role. The role pack gives the employer a starting point that reflects the work, rather than a job-title-only document.
Deputy Practice Manager (PM) responsibilities include deliver safe clinical, patient or regulated health duties for deputy practice manager (pm) work in the veterinary business; clinical notes, treatment records, prescribing records and patient records and escalate material issues promptly; Follow veterinary procedures for patient safety, clinical records, consent procedures, medicines controls where authorised and incident reporting; Protect patient, clinical, prescription, treatment, appointment, medication, safeguarding and regulated health records and company property handled during the role. The role also calls for deputy Practice Manager (PM); Clinical accuracy; Patient confidentiality; Regulatory awareness, with records, handovers and escalation kept within the employer's agreed procedures.
Deputy Practice Manager (PM) is different from a generic veterinary appointment because the contract needs to record deliver safe clinical, patient or regulated health duties for deputy practice manager (pm) work in the veterinary business; clinical notes, treatment records, prescribing records and patient records and escalate material issues promptly; Follow veterinary procedures for patient safety, clinical records, consent procedures, medicines controls where authorised and incident reporting; Protect patient, clinical, prescription, treatment, appointment, medication, safeguarding and regulated health records and company property handled during the role and the related deputy Practice Manager (PM); Clinical accuracy; Patient confidentiality; Regulatory awareness. The Employee must follow the veterinary operational controls that apply to deputy practice manager (pm) work, including patient safety, clinical records, consent procedures, medicines controls where authorised and incident reporting, accurate record keeping, escalation and safe working requirements
Deputy Practice Manager (PM) work should not be issued from this starting point until the employer confirms the role's qualifications, registration, scope and any specialist requirements. The role pack records this context: Deputy Practice Manager (PM) work in Veterinary must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to deputy practice manager (pm) work planning, veterinary records, deputy practice manager (pm) quality checks. Family: clinical
Maintained role evidence
These role-pack details give an employer something concrete to check before using the contract for veterinary work.
Regulated care, clinical, education or service premises
Employer procedures and role controls. Deputy Practice Manager (PM) work in Veterinary must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to deputy practice manager (pm) work planning, veterinary records, deputy practice manager (pm) quality checks. Family: clinical.
Maintained from role pack 1.0.0; content owner: HRHeaven employment documentation team; last reviewed 19 June 2026.
Role-specific intelligence
The Deputy Practice Manager (PM) contract is shaped for veterinary employers, with practical duties, reporting expectations, workplace context and protections that a generic contract would not explain as clearly.
Responsibilities
For Deputy Practice Manager (PM) work in veterinary, the contract should make Deliver safe clinical, patient or regulated health duties for deputy practice manager (pm) work in the veterinary business. and clinical notes, treatment records, prescribing records and patient records and escalate material issues promptly. explicit.
Capability
Deputy Practice Manager (PM) performance depends on Deputy Practice Manager (PM) and Clinical accuracy. Set training, competence and quality expectations before independent work.
Reporting
Deputy Practice Manager (PM) employees should have a clear manager or escalation route. The document should describe who assigns work, who approves changes to duties or hours, and when concerns need to be raised with senior management. This contract makes that reporting route explicit for Deputy Practice Manager (PM).
Workplace
Deputy Practice Manager (PM) work is usually shaped by care, clinical, practice, or service-user premises and by the operational needs of veterinary. The contract should avoid vague promises while still making normal flexibility understandable. The contract keeps that context clear for Deputy Practice Manager (PM) work.
Records
For Deputy Practice Manager (PM) employees, accurate records, handovers and updates help managers review work and follow up issues without relying on informal memory.
Risk control
The deputy practice manager (pm) contract should address The Employee must protect patient, clinical, prescription, treatment, appointment, medication, safeguarding and regulated health records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing deputy practice manager (pm) duties. and The Employee must follow the veterinary operational controls that apply to deputy practice manager (pm) work, including patient safety, clinical records, consent procedures, medicines controls where authorised and incident reporting, accurate record keeping, escalation and safe working requirements. and explain when concerns must be raised.
Protection
For Deputy Practice Manager (PM), The Employee must protect patient, clinical, prescription, treatment, appointment, medication, safeguarding and regulated health records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing deputy practice manager (pm) duties. Apply those protections to the records and systems used in veterinary.
Contract detail
For Deputy Practice Manager (PM), Deputy Practice Manager (PM) work in Veterinary must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to deputy practice manager (pm) work planning, veterinary records, deputy practice manager (pm) quality checks. Family: clinical. The role-specific terms should connect this context with The Employee must perform Deputy Practice Manager (PM) duties with reasonable skill, care and professionalism, including deputy practice manager (pm) work planning, veterinary records, deputy practice manager (pm) quality checks, veterinary escalation, deputy practice manager (pm) stakeholder updates, deputy, practice, manager. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear. and The Employee must not disclose, copy, remove, misuse or access patient, clinical, prescription, treatment, appointment, medication, safeguarding and regulated health records except where authorised and necessary for proper deputy practice manager (pm) work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly..
Source record: HRHeaven role pack 1.0.0; content owner: HRHeaven employment documentation team; last reviewed 19 June 2026.
Contract builder output
HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.
Role wording
The Employee is employed as Deputy Practice Manager (PM) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to deputy practice manager (pm) work.
Deliver safe clinical, patient or regulated health duties in line with the Employer's operating procedures, authorised work commitments, workplace standards and lawful management instructions. Maintain accurate clinical notes, treatment records, prescribing records and patient records and complete handovers, checks, reports or updates required for the role. Raise risks, delays, complaints, safeguarding, safety, regulatory or quality concerns promptly where they affect deputy practice manager (pm) work. Use systems, equipment, information and company property only for authorised work purposes.Builder answers
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Specific clauses
The Employee must perform Deputy Practice Manager (PM) duties with reasonable skill, care and professionalism, including deputy practice manager (pm) work planning, veterinary records, deputy practice manager (pm) quality checks, veterinary escalation, deputy practice manager (pm) stakeholder updates, deputy, practice, manager. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear.
The Employee must not disclose, copy, remove, misuse or access patient, clinical, prescription, treatment, appointment, medication, safeguarding and regulated health records except where authorised and necessary for proper deputy practice manager (pm) work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.
The Employee must follow the veterinary operational controls that apply to deputy practice manager (pm) work, including patient safety, clinical records, consent procedures, medicines controls where authorised and incident reporting, accurate record keeping, escalation and safe working requirements.
The Employee must protect patient, clinical, prescription, treatment, appointment, medication, safeguarding and regulated health records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing deputy practice manager (pm) duties.
£39.99 one-off contractPreview before payment, then download the branded PDF and send for signature.Contract discovery
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Emergency Vet (Out of Hours (OOH))The Employee is employed as Emergency Vet (Out of Hours (OOH)) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to emergency vet (out of hours (ooh)) work.
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Locum Vet (Temporary Cover)The Employee is employed as Locum Vet (Temporary Cover) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to locum vet (temporary cover) work.
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Student Veterinary Nurse (SVN)The Employee is employed as Student Veterinary Nurse (SVN) in the Employer's Veterinary business. The role involves delivering safe clinical care within competence, supporting observations or treatment where authorised, maintaining patient records, protecting patient dignity, escalating concerns and working with clinicians, patients and carers.
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Practice Manager (Veterinary)The Employee is employed as Practice Manager (Veterinary) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to practice manager (veterinary) work.
Generate contractDeputy Practice Manager (PM)The Employee is employed as Deputy Practice Manager (PM) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to deputy practice manager (pm) work.
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Receptionist (Vet Clinic)The Employee is employed as Receptionist (Vet Clinic) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to receptionist (vet clinic) work.
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Client Care Advisor (Pet Healthcare)The Employee is employed as Client Care Advisor (Pet Healthcare) in the Employer's Veterinary business. The role involves supporting patient care within competence and supervision, helping with observations or care tasks where trained, maintaining dignity and accurate records, and escalating patient safety, safeguarding or welfare concerns promptly.
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Call Handler (Vet Helpline)The Employee is employed as Call Handler (Vet Helpline) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to call handler (vet helpline) work.
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Animal Technician (Lab Animal)The Employee is employed as Animal Technician (Lab Animal) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to animal technician (lab animal) work.
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Kennel Assistant (Boarding)The Employee is employed as Kennel Assistant (Boarding) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to kennel assistant (boarding) work.
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Cattery Assistant (Boarding)The Employee is employed as Cattery Assistant (Boarding) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to cattery assistant (boarding) work.
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Ward Assistant (Vet Hospital)The Employee is employed as Ward Assistant (Vet Hospital) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to ward assistant (vet hospital) work.
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Theatre Assistant (Surgical Prep)The Employee is employed as Theatre Assistant (Surgical Prep) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to theatre assistant (surgical prep) work.
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X-Ray Technician (Radiography - Vet)The Employee is employed as X-Ray Technician (Radiography - Vet) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to x-ray technician (radiography - vet) work.
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Pharmacy Dispenser (Vet Meds)The Employee is employed as Pharmacy Dispenser (Vet Meds) in the Employer's pharmacy business. The role requires clinical accuracy, patient-centred communication, secure handling of medicines and pharmacy records, and compliance with GPhC standards and the Employer's pharmacy governance procedures.
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Stock Controller (Practice Supplies)The Employee is employed as Stock Controller (Practice Supplies) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to stock controller (practice supplies) work.
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Marketing Executive (Veterinary)The Employee is employed as Marketing Executive (Veterinary) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to marketing executive (veterinary) work.
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Field Vet (Insurance assessment)The Employee is employed as Field Vet (Insurance assessment) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to field vet (insurance assessment) work.
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Prison Vet (Zoological licencing)The Employee is employed as Prison Vet (Zoological licencing) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to prison vet (zoological licencing) work.
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Charity Vet (RSPCA/PDSA)The Employee is employed as Charity Vet (RSPCA/PDSA) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to charity vet (rspca/pdsa) work.
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Welfare Officer (Animal Charity)The Employee is employed as Welfare Officer (Animal Charity) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to welfare officer (animal charity) work.
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Inspector (RSPCA Field)The Employee is employed as Inspector (RSPCA Field) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to inspector (rspca field) work.
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Animal Collection Officer (Stray Dogs)The Employee is employed as Animal Collection Officer (Stray Dogs) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to animal collection officer (stray dogs) work.
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HARC Officer (Horse Welfare)The Employee is employed as HARC Officer (Horse Welfare) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to harc officer (horse welfare) work.
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Zoo Vet (Conservation)The Employee is employed as Zoo Vet (Conservation) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to zoo vet (conservation) work.
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Aquarium Vet (Marine Biology)The Employee is employed as Aquarium Vet (Marine Biology) in the Employer's Veterinary business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to aquarium vet (marine biology) work.
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Deputy Practice Managers are expected to maintain deputy workplace records and related handover, approval and escalation records.
Deputy Practice Managers are expected to protect deputy confidential records, veterinary client or service information and any related workplace information.
Deputy Practice Managers are expected to follow RCVS-facing workplace compliance procedures and keep evidence needed for audits, inspections or complaints.
Deputy Practice Managers help protect the business by keeping reliable records, protecting confidential information and escalating material concerns promptly.
A Deputy Practice Manager (PM) contract should reflect the Leadership And Management function, Management role family, medium physical risk, special category data sensitivity and the practical standards expected in veterinary.
The main signals are Set Standards, Escalate Risks, Protect Confidential Business Information, Policy Non-Compliance, with training expectations such as safeguarding training, health and safety training, company induction.
The contract should protect strategy, employee issues, financial and commercial information, role records and require secure handling, accurate records, prompt escalation and return of property or data when employment ends.
Yes. Useful companion policies include Health And Safety, Data Protection, Equal Opportunities, Disciplinary so managers can apply the contract consistently in day-to-day work.
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