Retail Concession Manager Employment Contract UK

Responsibilities reflected in the contract

• Lead daily concession sales and service.
• Schedule supervise and brief concession employees.
• Control branded stock testers and displays.
• Apply authorised pricing promotion and refund rules.
• Coordinate access incidents and facilities with the host.
• Report sales payroll stock and operational exceptions.

A realistic working scenario

The host store asks the concession team to change trading hours and accept a return outside the brand's policy. The manager keeps customer service calm, checks the concession agreement and obtains employer approval before changing staffing or refund treatment.

Outputs to agree

• well-run compliant concession trading
• accurate stock sales and staffing control
• clear coordination with host-store management

Records and evidence

• Rota briefing and attendance.
• Stock transfer count and discrepancy.
• Sales refund and promotion report.
• Host request incident and management handover.
• Work records.
• Handover notes.

Reporting relationship

Typically reports to Senior Manager, Director or Business Owner. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• The manager directs the employer's concession team within delegated commercial limits. Host-store staff do not automatically gain employment authority, and changes to hours, prices, staffing, contracts or significant refunds need the proper employer approval.
• May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

• Lead daily concession sales and service.
• Schedule supervise and brief concession employees.
• Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

• HR systems.

Workplace context

• Trading premises.

Training and certification

• Employer-confirmed evidence of training required for Concession Manager duties where applicable to the role.

Contract priorities

• host-store location and access rules
• staff supervision and dual reporting
• stock cash and display accountability
• trading hours targets and commission

Information the employer should prepare

• the host retailer sites and concession footprint
• the employed team and host contacts
• the sales stock and payment systems
• the rota refund and discount authority
• the visual brand and promotional standards
• the incident access and escalation arrangements