Wholesale & Retail employment contract
Define a visible entrance role that welcomes customers, manages routine flow and obtains support without becoming an untrained security post.
Looking for a Greeter employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.
Legally validated and solicitor-approved contract framework
This page is maintained for UK employers creating greeter contracts for wholesale & retail. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.
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Clear role overview and key responsibilities.
Clear probation terms for the selected arrangement.
Industry-specific commission clauses.
Standard and flexible working arrangements.
Holiday terms explained for the selected arrangement.
Client and company confidentiality.
Clear process and employee rights.
Notice terms explained for both parties.
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Practical checks to help an employer choose the right starting point and prepare the information the document needs.
Use this contract when appointing a Greeter to cover the following duties in a wholesale & retail workplace: support customers, stock, sales, till, order or store duties for greeter work in the wholesale & retail business; greeter work planning and wholesale and retail records stock, order, till, customer or loss-prevention records and escalate material issues promptly; Follow wholesale & retail procedures for stock control, tills, customer service, loss prevention, store security and shift handovers; Protect customer, till, payment, stock, supplier, security, rota, promotion and loss-prevention records and company property handled during the role. The role pack gives the employer a starting point that reflects the work, rather than a job-title-only document.
Greeter responsibilities include support customers, stock, sales, till, order or store duties for greeter work in the wholesale & retail business; greeter work planning and wholesale and retail records stock, order, till, customer or loss-prevention records and escalate material issues promptly; Follow wholesale & retail procedures for stock control, tills, customer service, loss prevention, store security and shift handovers; Protect customer, till, payment, stock, supplier, security, rota, promotion and loss-prevention records and company property handled during the role. The role also calls for greeter; Customer service; Stock accuracy; Loss prevention, with records, handovers and escalation kept within the employer's agreed procedures.
Greeter is different from a generic wholesale & retail appointment because the contract needs to record support customers, stock, sales, till, order or store duties for greeter work in the wholesale & retail business; greeter work planning and wholesale and retail records stock, order, till, customer or loss-prevention records and escalate material issues promptly; Follow wholesale & retail procedures for stock control, tills, customer service, loss prevention, store security and shift handovers; Protect customer, till, payment, stock, supplier, security, rota, promotion and loss-prevention records and company property handled during the role and the related greeter; Customer service; Stock accuracy; Loss prevention. The Employee must follow the wholesale & retail operational controls that apply to greeter work, including stock control, tills, customer service, loss prevention, store security and shift handovers, accurate record keeping, escalation and safe working requirements
Greeter work should not be issued from this starting point until the employer confirms the role's qualifications, registration, scope and any specialist requirements. The role pack records this context: Greeter work in Wholesale & Retail must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to greeter work planning, wholesale and retail records, greeter quality checks. Family: retail
Maintained role evidence
These role-pack details give an employer something concrete to check before using the contract for wholesale & retail work.
Trading premises
Employer procedures and role controls. Greeter work in Wholesale & Retail must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to greeter work planning, wholesale and retail records, greeter quality checks. Family: retail.
Contract builder output
HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.
Role wording
The Employee is employed as Greeter in the Employer's Wholesale & Retail business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to greeter work.
Support customers, stock, sales, till, order or store duties in line with the Employer's operating procedures, authorised work commitments, workplace standards and lawful management instructions. Maintain accurate greeter work planning and wholesale and retail records stock, order, till, customer or loss-prevention records and complete handovers, checks, reports or updates required for the role. Raise risks, delays, complaints, safeguarding, safety, regulatory or quality concerns promptly where they affect greeter work. Use systems, equipment, information and company property only for authorised work purposes.Builder answers
Complete the builder, check the document output, then pay only when you are ready to download.
Specific clauses
The Employee must perform Greeter duties with reasonable skill, care and professionalism, including greeter work planning, wholesale and retail records, greeter quality checks, wholesale and retail escalation, greeter stakeholder updates, greeter, till and stock handling, customer service standards. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear.
The Employee must not disclose, copy, remove, misuse or access customer, till, payment, stock, supplier, security, rota, promotion and loss-prevention records except where authorised and necessary for proper greeter work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.
The Employee must follow the wholesale & retail operational controls that apply to greeter work, including stock control, tills, customer service, loss prevention, store security and shift handovers, accurate record keeping, escalation and safe working requirements.
The Employee must protect customer, till, payment, stock, supplier, security, rota, promotion and loss-prevention records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing greeter duties.
£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.Employee handbook bundle
Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.
Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintainAfter the contract
Once the Greeter contract is created, HR Actions help wholesale & retail employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.
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The role should follow the retailer's observation and security-alert process and should not confront or detain without specific lawful authority.
Only under a clearly communicated store process, using respectful boundaries and escalation rather than coercion or accusation.
Activate the retailer's safeguarding procedure immediately, keep the child appropriately supported and control information disclosed publicly.
Yes where accurate, respectful and accessible, with a route for questions or complaints beyond the greeter's information.
Provide suitable breaks, task rotation or seating adjustments based on the role demands and individual health needs.
The greeter should obtain management or security support, move to safety and record the incident under the retailer's procedure.
Yes within trained duties such as directing customers, while fire control and specialist decisions remain with designated personnel.
Yes with weather protection, visibility, communication, traffic risk, breaks and a safe route to summon assistance.
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