Wholesale & Retail employment contract

Retail Logistics Coordinator Employment Contract UK

Define control of retail transport movements and exceptions across suppliers, depots, stores and customers.

Watercolour illustration showing Logistics Coordinator at work in Wholesale & Retail on a pale sage background
This contract includes Plan collections deliveries and booking slots. Issue authorised carrier instructions. Track movements and proof of delivery. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Looking for a Logistics Coordinator employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

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Reviewed for straightforward UK employer use

This page is maintained for UK employers creating logistics coordinator contracts for wholesale & retail. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

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Before you create it

Use this Logistics Coordinator contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Deliver scheduled traceable stock movements, produce timely disruption communication, and coordinate controlled freight and delivery evidence.

Workplace context: Warehouse, depot, goods-in, dispatch, loading and approved logistics work areas.

What makes this role different

Follow the Employer's documented arrangements covering transport scope and working hours. Follow the Employer's documented arrangements covering carrier and cost authority. Follow the Employer's documented arrangements covering delivery evidence and customer data. Follow the Employer's documented arrangements covering disruption and escalation. Follow the Employer's documented arrangements covering warehouse procedures.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The coordinator may alter routine bookings within limits but cannot accept exceptional charges, change customer promises or bypass safety and legal transport controls without approval. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

What to prepare before you issue it

  • the modes territories and delivery channels
  • the carriers depots stores and suppliers
  • the transport order and tracking systems
  • the freight rebooking and claim limits
  • the shift weekend and on-call coverage
  • the escalation route for safety loss and delay

Day-to-day operating brief

What Logistics Coordinator work looks like in practice

A retail Logistics Coordinator turns orders and stock plans into workable collections and deliveries. The role books carriers and slots, monitors milestones, resolves documentation gaps and keeps stores or customers informed. Terms should specify transport modes, territories, shift or weekend cover, freight purchasing limits, system records and authority when weather, breakdown or capacity disrupts a route.

Responsibilities reflected in the contract

  • Plan collections deliveries and booking slots.
  • Issue authorised carrier instructions.
  • Track movements and proof of delivery.
  • Coordinate stores depots suppliers and carriers.
  • Resolve routine delays and documentation gaps.
  • Record service failure cost and claims evidence.

A realistic working scenario

A carrier reports a missed depot slot and offers an expensive same-day alternative. The coordinator confirms stock priority and approval limits before rebooking, then records the service failure and revised handover.

Outputs to agree

  • scheduled traceable stock movements
  • timely disruption communication
  • controlled freight and delivery evidence

Records and evidence

  • Transport booking and instruction.
  • Shipment milestone and proof.
  • Delay exception and customer update.
  • Freight cost claim and approval.
  • Stock records.
  • Picking records.

Reporting relationship

Typically reports to Warehouse Manager or Shift Supervisor. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • The coordinator may alter routine bookings within limits but cannot accept exceptional charges, change customer promises or bypass safety and legal transport controls without approval.
  • Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

  • Warehouse management systems.
  • Scanners.
  • Stock handling equipment.
  • Picking equipment.

Workplace context

  • Warehouse, depot, goods-in, dispatch, loading and approved logistics work areas.

Contract priorities

  • transport scope and working hours
  • carrier and cost authority
  • delivery evidence and customer data
  • disruption and escalation

Information the employer should prepare

  • the modes territories and delivery channels
  • the carriers depots stores and suppliers
  • the transport order and tracking systems
  • the freight rebooking and claim limits
  • the shift weekend and on-call coverage
  • the escalation route for safety loss and delay

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Logistics Coordinator contract is built around

These role-pack details give an employer something concrete to check before using the contract for wholesale & retail work.

Work setting

Warehouse, depot, goods-in, dispatch, loading and approved logistics work areas.

Primary duties

  • Plan collections deliveries and booking slots.
  • Issue authorised carrier instructions.
  • Track movements and proof of delivery.
  • Coordinate stores depots suppliers and carriers.

Tools and training to confirm

  • Warehouse management systems.
  • Scanners.
  • Stock handling equipment.
  • Picking equipment.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering transport scope and working hours. Follow the Employer's documented arrangements covering carrier and cost authority. Follow the Employer's documented arrangements covering delivery evidence and customer data.

Contract builder output

Logistics Coordinator clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Logistics Coordinator duties

Deliver scheduled traceable stock movements, produce timely disruption communication, and coordinate controlled freight and delivery evidence.

Plan collections deliveries and booking slots. Issue authorised carrier instructions. Track movements and proof of delivery. Coordinate stores depots suppliers and carriers. Resolve routine delays and documentation gaps.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The coordinator may alter routine bookings within limits but cannot accept exceptional charges, change customer promises or bypass safety and legal transport controls without approval.

Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Follow the Employer's documented arrangements covering transport scope and working hours.

Follow the Employer's documented arrangements covering carrier and cost authority.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Logistics Coordinator Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Logistics Coordinator contract is created, HR Actions help wholesale & retail employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Frequently asked questions

Can a Logistics Coordinator appoint a new carrier?

Only through the supplier-approval and contracting process, not through an urgent booking alone.

Who approves premium freight?

The designated budget holder should approve costs beyond the coordinator's delegated threshold.

May the role include evening tracking cover?

Yes if availability, handover, rest and pay or time arrangements are explicit.

How should missing proof of delivery be handled?

Obtain carrier evidence and preserve the open exception before closing receipt or claim records.

Can delivery dates be promised to customers?

Only using authorised service commitments and confirmed capacity, with uncertainty communicated accurately.

What happens after goods are lost in transit?

Secure facts, notify the relevant teams and carrier, and follow the claim and customer-resolution process.

Can the coordinator change a depot booking?

Yes within system authority and operational agreement, recording the revised slot and affected parties.

Which driver information may be shared?

Only operationally necessary details through approved channels and according to retention rules.

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