Hotel Maintenance Manager Employment Contract UK

Responsibilities reflected in the contract

• Plan preventive and reactive maintenance across the hotel property.
• Prioritise defects affecting guest welfare, safety or trading continuity.
• Coordinate employees and approved specialist contractors.
• Control guest-room access, keys, permits and isolation procedures.
• Maintain plant, inspection, repair and handover records.
• Manage maintenance purchasing within delegated budget and competence.

A realistic working scenario

A guest-room electrical fault repeatedly trips a circuit. The manager removes the room from use and assigns testing to a suitably competent person instead of repeatedly resetting it.

Outputs to agree

• planned and responsive property maintenance
• controlled contractor access
• reliable plant and compliance records

Records and evidence

• Asset and maintenance schedule.
• Work order.
• Contractor permit.
• Test certificate and room release.
• Booking records.
• Payment records.

Reporting relationship

Typically reports to General Manager, Hotel Manager, Restaurant Manager or Front Office Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• The manager may prioritise and procure within delegation; regulated work, major capital replacement and overriding safety devices need proper competence and approval.
• May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

• Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

• Booking systems.
• Payment systems.
• Kitchen or housekeeping equipment where authorised.
• Shift handover tools.
• Guest communication systems.

Workplace context

• Hotel, restaurant, kitchen, guest-facing or approved hospitality areas.

Training and certification

• Employer-confirmed evidence of training required for Maintenance Manager duties where applicable to the role.
• Complete employer-required health and safety training.

Contract priorities

• on-call work
• plant and master-key access
• contractor control
• technical authorisation

Information the employer should prepare

• the property, plant and external areas within the remit
• the maintenance team and contractor-management responsibilities
• the normal rota and emergency call-out expectation
• the technical qualifications and authorisations required
• the purchasing and emergency-spending limits
• the procedures for guest-room access, keys, permits and unavailable rooms