Day-to-day operating brief
What Records Manager work looks like in practice
A Records Manager designs and oversees how organisational records are classified, retained, accessed, archived and disposed of across paper and digital systems. The role sets governance and advises owners but does not independently rewrite legal obligations or decide every disclosure. Terms should define record classes, jurisdictions, repositories, retention approval, legal holds, migrations, archive vendors, access reviews, incidents, audit work and authority over business teams. System migrations should preserve metadata, access restrictions, authenticity and retention triggers, with reconciled counts and exceptions before the source is retired. A retention schedule needs named business ownership and periodic review when services, law or technology change. Records created in collaboration tools and personal workspaces must enter governed repositories where required; policy publication alone does not demonstrate that teams actually follow the lifecycle. Archive vendor exits should cover inventories, media condition, verified return or transfer, access logs and certified destruction of residual copies.
Individually written and reviewed against the maintained role record.