Financial & Insurance employment contract

Financial Services Mortgage Adviser Employment Contract UK

Define authorised mortgage advice around verified affordability, suitable recommendations and transparent costs.

Watercolour illustration showing Mortgage Advisor at work in Financial & Insurance on a pale sage background
This contract includes Complete customer mortgage fact-finds. Assess affordability needs and preferences. Research and recommend authorised products. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Looking for a Mortgage Advisor employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

Solicitor-approved framework Preview Before Payment £19.99 one-off PDF & editable Word Industry-specific clauses Secure Stripe payment
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Legally validated and solicitor-approved contract framework

Reviewed for straightforward UK employer use

This page is maintained for UK employers creating mortgage advisor contracts for financial & insurance. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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Employer dashboard

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Free branding

Add your company name, logo and brand colour so the contract looks like it came from your business.

What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

PDFReady to use
DOCXFully editable

Before you create it

Use this Mortgage Advisor contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Complete mortgage assessments, deliver suitable documented recommendations, and produce accurate lender applications.

Workplace context: Office, client premises, remote systems or assigned work locations.

What makes this role different

Follow the Employer's documented arrangements covering permissions clients and lender scope. Follow the Employer's documented arrangements covering fact-find affordability and evidence. Follow the Employer's documented arrangements covering research suitability and applications. Follow the Employer's documented arrangements covering fees targets supervision and complaints. Follow the Employer's documented arrangements covering company policies.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The adviser cannot falsify applications, guarantee approval, advise outside permissions, conceal fees or encourage borrowing that conflicts with evidenced affordability. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

What to prepare before you issue it

  • the mortgage permissions and client types
  • the lender panel and research tools
  • the supervision and competence status
  • the fee commission and target controls
  • the application complaint and record systems

Day-to-day operating brief

What Mortgage Advisor work looks like in practice

A Mortgage Adviser assesses customer needs and recommends mortgage products within the firm's permissions and lender access. Terms should cover identity and income evidence, affordability, credit information, deposits, property and term needs, product research, suitability, fees, insurance referral boundaries, vulnerable customers, applications, lender contact, targets, client ownership, complaints, supervision and ongoing competence. Affordability assessment should reflect committed expenditure, foreseeable change and the actual term rather than the maximum amount a system will accept. Product comparison must include fees, incentives, reversion terms and meaningful features. If information changes before offer or completion, the adviser should reassess its effect instead of assuming an earlier recommendation remains suitable. Deposit source, gifted funds, property use and expected occupancy can affect lender criteria and should not be treated as administrative details after recommendation. Where an application is declined, explanations must remain within confirmed lender information and avoid coaching a customer to reshape facts for another submission.

Responsibilities reflected in the contract

  • Complete customer mortgage fact-finds.
  • Assess affordability needs and preferences.
  • Research and recommend authorised products.
  • Prepare suitability and application records.
  • Identify vulnerability conflicts and complaints.

A realistic working scenario

A customer wants to omit a credit commitment, so the adviser explains the accuracy requirement and refuses to submit misleading information.

Outputs to agree

  • complete mortgage assessments
  • suitable documented recommendations
  • accurate lender applications

Records and evidence

  • Identity income and expenditure.
  • Credit deposit and property.
  • Research recommendation and disclosure.
  • Application lender update and complaint.
  • Work records.
  • Handover notes.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • The adviser cannot falsify applications, guarantee approval, advise outside permissions, conceal fees or encourage borrowing that conflicts with evidenced affordability.
  • Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

  • Finance software.
  • Payroll systems.
  • Banking portals.

Workplace context

  • Office, client premises, remote systems or assigned work locations.

Contract priorities

  • permissions clients and lender scope
  • fact-find affordability and evidence
  • research suitability and applications
  • fees targets supervision and complaints

Information the employer should prepare

  • the mortgage permissions and client types
  • the lender panel and research tools
  • the supervision and competence status
  • the fee commission and target controls
  • the application complaint and record systems

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Mortgage Advisor contract is built around

These role-pack details give an employer something concrete to check before using the contract for financial & insurance work.

Work setting

Office, client premises, remote systems or assigned work locations.

Primary duties

  • Complete customer mortgage fact-finds.
  • Assess affordability needs and preferences.
  • Research and recommend authorised products.
  • Prepare suitability and application records.

Tools and training to confirm

  • Finance software.
  • Payroll systems.
  • Banking portals.

Governance focus

FCA context where applicable. Follow the Employer's documented arrangements covering permissions clients and lender scope. Follow the Employer's documented arrangements covering fact-find affordability and evidence. Follow the Employer's documented arrangements covering research suitability and applications.

Contract builder output

Mortgage Advisor clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Mortgage Advisor duties

Complete mortgage assessments, deliver suitable documented recommendations, and produce accurate lender applications.

Complete customer mortgage fact-finds. Assess affordability needs and preferences. Research and recommend authorised products. Prepare suitability and application records. Identify vulnerability conflicts and complaints.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The adviser cannot falsify applications, guarantee approval, advise outside permissions, conceal fees or encourage borrowing that conflicts with evidenced affordability.

Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Follow the Employer's documented arrangements covering permissions clients and lender scope.

Follow the Employer's documented arrangements covering fact-find affordability and evidence.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Mortgage Advisor Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Mortgage Advisor contract is created, HR Actions help financial & insurance employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

Choose the right level of support

Single HR Action or Unlimited

Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

Keep the context together

AI Workspace support

HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.

Stay ready for the next step

Timeline, reminders and audit

Each workflow keeps the case history, source context, reminders, documents and completion summary together.

Simple, transparent pricing

Choose the perfect solution for your business

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£34.99

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Action supportHR Actions
£4.99

Run employee lifecycle workflows with AI guidance, reminders, timeline and audit support.

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Unlimited accessHR Actions Unlimited
£9.99/month

Launch eligible HR Actions across your organisation without paying per employee case.

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Optional membershipCompliance Membership
£20.00/year

Optional yearly document maintenance, compliance reminders and update notifications.

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Frequently asked questions

Can approval be guaranteed?

No; lenders make final decisions.

Who verifies income evidence?

Follow the firm's documented checks.

Can commitments be omitted?

No; applications must remain accurate.

Are protection products included?

Only within permissions and competence.

Who owns introduced clients?

State employer and introducer arrangements.

How are fees disclosed?

Explain them before commitment.

Can incentives affect advice?

Suitability and conflict controls prevail.

What is handed over?

Clients, evidence, research, applications and outstanding conditions.

View all FAQs

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