Real Estate employment contract

Property Maintenance Coordinator Employment Contract UK

Set accountable repair coordination across tenant communication, contractor access, cost authority and evidenced job closure.

Watercolour illustration showing Maintenance Coordinator at work in Real Estate on a pale sage background
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This page is maintained for UK employers creating maintenance coordinator contracts for real estate. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
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HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Commission structure

Industry-specific commission clauses.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

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Before you create it

Use this Maintenance Coordinator contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Use this contract when appointing a Maintenance Coordinator to cover the following duties in a real estate workplace: plan work, supervise standards, allocate tasks and manage escalation duties for maintenance coordinator work in the real estate business; technical diagnosis and inspection and test records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow real estate procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect employee, customer, commercial, performance, rota, investigation, budget and operational records and company property handled during the role. The role pack gives the employer a starting point that reflects the work, rather than a job-title-only document.

Maintenance Coordinator responsibilities include plan work, supervise standards, allocate tasks and manage escalation duties for maintenance coordinator work in the real estate business; technical diagnosis and inspection and test records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow real estate procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect employee, customer, commercial, performance, rota, investigation, budget and operational records and company property handled during the role. The role also calls for maintenance Coordinator; People coordination; Operational planning; Escalation, with records, handovers and escalation kept within the employer's agreed procedures.

What makes this role different

Maintenance Coordinator is different from a generic real estate appointment because the contract needs to record plan work, supervise standards, allocate tasks and manage escalation duties for maintenance coordinator work in the real estate business; technical diagnosis and inspection and test records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow real estate procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect employee, customer, commercial, performance, rota, investigation, budget and operational records and company property handled during the role and the related maintenance Coordinator; People coordination; Operational planning; Escalation. The Employee must follow the real estate operational controls that apply to maintenance coordinator work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements

Not a fit / obtain specialist advice

Maintenance Coordinator work should not be issued from this starting point until the employer confirms the role's qualifications, registration, scope and any specialist requirements. The role pack records this context: Maintenance Coordinator work in Real Estate must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to technical diagnosis, inspection and test records, isolation and safe systems. Family: management

What to prepare before you issue it

  • the portfolio and repair responsibilities
  • the priority and emergency definitions
  • the contractor and spending authority
  • the access and completion process
  • the property manager finance and emergency contacts

Day-to-day operating brief

What Maintenance Coordinator work looks like in practice

A Property Maintenance Coordinator receives repair reports, prioritises work and arranges contractors across a managed portfolio. Terms should cover emergency triage, appointments, keys, landlord approval, quotes, work orders, invoices, vulnerable occupants and completion evidence. The coordinator should not diagnose technical safety remotely, disclose tenant details beyond need, split orders to evade spending limits or close a job solely because a contractor marked it complete. Triage questions should capture location, symptoms, affected services and immediate danger without coaching residents to attempt repairs. For repeat failures, the coordinator should link earlier orders, warranties and contractor attendance so the landlord can address root cause instead of paying for isolated temporary visits.

Responsibilities to define

  • log and triage repair requests
  • raise work orders and obtain approvals
  • schedule contractors and resident access
  • monitor progress costs and service levels
  • verify completion and manage recalls

A realistic working scenario

A tenant reports burning near a consumer unit, so the coordinator uses the electrical emergency route rather than booking an ordinary visit.

Outputs to agree

  • timely prioritised property repairs
  • controlled contractor access and expenditure
  • evidenced tenant-focused job completion

Records and evidence

  • property defect priority and reporter
  • contractor order quote and approval
  • appointment key access and outcome
  • invoice completion evidence and recall

Authority and escalation

The coordinator cannot provide unsupported technical reassurance, exceed spend authority, expose tenant data, manipulate orders or certify specialist compliance.

Contract priorities

  • portfolio hours service levels and call-outs
  • repairs triage work orders and contractors
  • residents keys appointments and privacy
  • quotes invoices completion and escalation

Information the employer should prepare

  • the portfolio and repair responsibilities
  • the priority and emergency definitions
  • the contractor and spending authority
  • the access and completion process
  • the property manager finance and emergency contacts

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Maintenance Coordinator contract is built around

These role-pack details give an employer something concrete to check before using the contract for real estate work.

Work setting

Office, client premises, remote systems or assigned work locations

Primary duties

  • Plan work, supervise standards, allocate tasks and manage escalation duties for maintenance coordinator work in the real estate business.
  • technical diagnosis and inspection and test records workplace, customer, service, safety or operational records and escalate material issues promptly.
  • Follow real estate procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation.

Capabilities to confirm

  • Maintenance Coordinator
  • People coordination
  • Operational planning
  • Escalation

Governance focus

Employer procedures and role controls. Maintenance Coordinator work in Real Estate must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to technical diagnosis, inspection and test records, isolation and safe systems. Family: management.

Contract builder output

Maintenance Coordinator clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Maintenance Coordinator duties

The Employee is employed as Maintenance Coordinator in the Employer's Real Estate business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to maintenance coordinator work.

Plan work, supervise standards, allocate tasks and manage escalation duties in line with the Employer's operating procedures, authorised work commitments, workplace standards and lawful management instructions. Maintain accurate technical diagnosis and inspection and test records workplace, customer, service, safety or operational records and complete handovers, checks, reports or updates required for the role. Raise risks, delays, complaints, safeguarding, safety, regulatory or quality concerns promptly where they affect maintenance coordinator work. Use systems, equipment, information and company property only for authorised work purposes.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The Employee must perform Maintenance Coordinator duties with reasonable skill, care and professionalism, including technical diagnosis, inspection and test records, isolation and safe systems, parts or asset control, defect close-out, maintenance, coordinator, client confidentiality. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear.

The Employee must not disclose, copy, remove, misuse or access employee, customer, commercial, performance, rota, investigation, budget and operational records except where authorised and necessary for proper maintenance coordinator work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.

The Employee must follow the real estate operational controls that apply to maintenance coordinator work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements.

The Employee must protect employee, customer, commercial, performance, rota, investigation, budget and operational records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing maintenance coordinator duties.

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Employee handbook bundle

Maintenance Coordinator Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Maintenance Coordinator contract is created, HR Actions help real estate employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

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HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.

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Launch eligible HR Actions across your organisation without paying per employee case.

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Frequently asked questions

Can the coordinator diagnose faults?

Triage symptoms and use competent technical routes.

Who approves emergency spending?

Set thresholds and escalation.

Are tenant appointments included?

Define notice, access and failed-visit handling.

Can contractor completion close a job?

Require the appropriate evidence and resident follow-up.

Who holds property keys?

Use controlled issue and return.

How are vulnerable occupants supported?

Record relevant adjustments without unnecessary personal detail.

Are invoice checks included?

Match scope, approval and completion.

What is handed over?

Open jobs, emergencies, keys, contractor commitments, invoices and recalls.

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