Social Work employment contract

Social Work Care Navigator Employment Contract UK

Name: Social Work Care Navigator Employment Contract UK
Brand: HRHeaven
SKU: social_work_care_navigator_generated_v1
Price: 19.99 GBP
Availability: InStock

Define navigation for people with complex social-care needs across statutory, health and community systems.

Watercolour illustration showing Care Navigator at work in Social Work on a pale sage background

This contract includes Clarify goals pathways and access barriers. Identify suitable statutory and community services. Prepare complete authorised referrals. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Create My Social Work Navigator Contract — £19.99

Looking for a Care Navigator employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

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This page is maintained for UK employers creating care navigator contracts for social work. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated: 19 June 2026
Content owner: HRHeaven employment documentation team
Review standard: UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

Before you create it

Use this Care Navigator contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Deliver clarify goals pathways and access barriers, deliver identify suitable statutory and community services, and prepare complete authorised referrals.

Workplace context: Care home, community care, client home or agreed care settings.

What makes this role different

Follow the Employer's documented arrangements covering the pathways population and geographic directory. Follow the Employer's documented arrangements covering the case system consent and referral controls. Follow the Employer's documented arrangements covering the follow-up and closure standards. Follow the Employer's documented arrangements covering the safeguarding service-failure and complaint routes. Follow the Employer's documented arrangements covering CQC requirements where applicable.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: A Care Navigator in a social-work setting helps people and practitioners connect plans to real services, particularly where pathways are fragmented. Terms should cover case allocation, consent, service criteria, referral quality, multi-agency contacts, access barriers, follow-up and escalation. The navigator should not conduct a statutory assessment without authority, decide another agency's eligibility or imply that referral guarantees provision. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

What to prepare before you issue it

the pathways population and geographic directory
the case system consent and referral controls
the follow-up and closure standards
the safeguarding service-failure and complaint routes
the supervisor social-work health and voluntary contacts

Day-to-day operating brief

What Care Navigator work looks like in practice

A Care Navigator in a social-work setting helps people and practitioners connect plans to real services, particularly where pathways are fragmented. Terms should cover case allocation, consent, service criteria, referral quality, multi-agency contacts, access barriers, follow-up and escalation. The navigator should not conduct a statutory assessment without authority, decide another agency's eligibility or imply that referral guarantees provision. Responsible for providing safe, respectful care or support within competence, following care plans, protecting dignity, maintaining accurate care records and escalating welfare, safeguarding, medication or service concerns promptly The Employee is employed as Care Navigator in the Employer's Social Work business. The role involves providing safe, respectful care or support within competence, following care plans, protecting dignity, maintaining accurate care records and escalating welfare, safeguarding, medication or service concerns promptly The Employee must follow the social work operational controls that apply to care navigator work, including CQC requirements where applicable, safeguarding, care planning, medication procedures, dignity and privacy, accurate record keeping, escalation and safe working requirements The Employee must protect care plans, medication records, service user information, safeguarding records, family communications and any related personal data, operational records, system access details or confidential information accessed while performing care navigator duties Care Navigator work in Social Work must follow CQC requirements where applicable, safeguarding, care planning, medication procedures, dignity and privacy and the Employer's policies, data protection controls, health and safety rules, records, escalation routes and training requirements Care Navigator Safeguarding awareness Person-centred conduct Record accuracy Complex pathway work should map the sequence between assessment, eligibility screening, provider contact and community alternatives. A closed referral is not a completed outcome until the reason, next option and any effect on current risk have been considered.

Responsibilities reflected in the contract

Clarify goals pathways and access barriers.
Identify suitable statutory and community services.
Prepare complete authorised referrals.
Coordinate handovers across agency boundaries.
Track responses and escalate unmet or urgent need.

A realistic working scenario

Outputs to agree

clarify goals pathways and access barriers
identify suitable statutory and community services
prepare complete authorised referrals

Records and evidence

The pathways population and geographic directory.
The case system consent and referral controls.
The follow-up and closure standards.
The safeguarding service-failure and complaint routes.
Care plans.
Care notes.

Reporting relationship

Typically reports to Registered Manager, Service Manager, Team Leader or Care Coordinator. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

A Care Navigator in a social-work setting helps people and practitioners connect plans to real services, particularly where pathways are fragmented. Terms should cover case allocation, consent, service criteria, referral quality, multi-agency contacts, access barriers, follow-up and escalation. The navigator should not conduct a statutory assessment without authority, decide another agency's eligibility or imply that referral guarantees provision.
Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

Care record systems.
Rostering systems.
Medication records where authorised.
Moving and handling equipment where trained.
Secure communication tools.

Workplace context

Care home, community care, client home or agreed care settings.

Training and certification

Complete employer-required safeguarding training.
Complete employer-required health and safety training.

Contract priorities

the pathways population and geographic directory
the case system consent and referral controls
the follow-up and closure standards
the safeguarding service-failure and complaint routes

Information the employer should prepare

the pathways population and geographic directory
the case system consent and referral controls
the follow-up and closure standards
the safeguarding service-failure and complaint routes
the supervisor social-work health and voluntary contacts

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Care Navigator contract is built around

These role-pack details give an employer something concrete to check before using the contract for social work work.

Work setting

Care home, community care, client home or agreed care settings.

Primary duties

Clarify goals pathways and access barriers.
Identify suitable statutory and community services.
Prepare complete authorised referrals.
Coordinate handovers across agency boundaries.

Tools and training to confirm

Care record systems.
Rostering systems.
Medication records where authorised.
Moving and handling equipment where trained.

Governance focus

CQC context where applicable. Follow the Employer's documented arrangements covering the pathways population and geographic directory. Follow the Employer's documented arrangements covering the case system consent and referral controls. Follow the Employer's documented arrangements covering the follow-up and closure standards.

Contract builder output

Care Navigator clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Care Navigator duties

Deliver clarify goals pathways and access barriers, deliver identify suitable statutory and community services, and prepare complete authorised referrals.

Clarify goals pathways and access barriers. Identify suitable statutory and community services. Prepare complete authorised referrals. Coordinate handovers across agency boundaries. Track responses and escalate unmet or urgent need.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Follow the Employer's documented arrangements covering the pathways population and geographic directory.

Follow the Employer's documented arrangements covering the case system consent and referral controls.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee Handbook + Contract Bundle

Employee handbook bundle

Care Navigator Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Care Navigator contract is created, HR Actions help social work employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

Choose the right level of support