Day-to-day operating brief
What Health & Wellbeing Coach (NHS/GP) work looks like in practice
A Health and Wellbeing Coach supports referred patients to identify priorities, build confidence and follow personalised wellbeing actions. Terms should cover referral criteria, coaching consent, appointment channels, clinical record access, goal plans, community resources, safeguarding and deterioration. The coach should not diagnose, alter treatment, provide psychotherapy beyond competence or present lifestyle support as a substitute for urgent clinical care. Responsible for assessing and treating patients, maintaining accurate clinical records, prescribing safely where authorised, escalating safeguarding or clinical concerns, supporting continuity of care and working collaboratively with multidisciplinary clinical teams in line with applicable professional standards The Employee is employed as Health & Wellbeing Coach (NHS/GP) in the Employer's Sports & Recreation business. The role involves assessing and treating patients, maintaining accurate clinical records, prescribing safely where authorised, escalating safeguarding or clinical concerns, supporting continuity of care and working collaboratively with multidisciplinary clinical teams in line with applicable professional standards The Employee must follow the sports & recreation operational controls that apply to health & wellbeing coach (nhs/gp) work, including GMC standards where applicable, clinical governance, patient safety, safeguarding escalation, data protection, accurate record keeping, escalation and safe working requirements The Employee must protect patient records, clinical notes, prescribing information, referral information, test results, special category health data and any related personal data, operational records, system access details or confidential information accessed while performing health & wellbeing coach (nhs/gp) duties Health & Wellbeing Coach (NHS/GP) work in Sports & Recreation must follow GMC standards where applicable, clinical governance, patient safety, safeguarding escalation, data protection and the Employer's policies, data protection controls, health and safety rules, records, escalation routes and training requirements Health & Wellbeing Coach (NHS/GP) Operational reliability Safe working Record keeping
Responsibilities reflected in the contract
- Receive suitable referrals and prepare appointments.
- Use coaching conversations to agree personal goals.
- Connect patients with appropriate community resources.
- Record plans progress and consent accurately.
- Escalate clinical safeguarding and crisis concerns.
A realistic working scenario
A Health and Wellbeing Coach supports referred patients to identify priorities, build confidence and follow personalised wellbeing actions. Terms should cover referral criteria, coaching consent, appointment channels, clinical record access, goal plans, community resources, safeguarding and deterioration. The coach should not diagnose, alter treatment, provide psychotherapy beyond competence or present lifestyle support as a substitute for urgent clinical care.
Outputs to agree
- receive suitable referrals and prepare appointments
- use coaching conversations to agree personal goals
- connect patients with appropriate community resources
Records and evidence
- The pathway patient groups and competence standards.
- The clinics remote work and appointment model.
- The care-record and referral access controls.
- The clinical crisis and safeguarding routes.
- Patient records.
- Clinical notes.
Reporting relationship
Typically reports to Clinical Director, Lead GP, Practice Manager or Medical Director. Confirm the employer's actual reporting structure in the builder.
Authority and escalation
- A Health and Wellbeing Coach supports referred patients to identify priorities, build confidence and follow personalised wellbeing actions. Terms should cover referral criteria, coaching consent, appointment channels, clinical record access, goal plans, community resources, safeguarding and deterioration. The coach should not diagnose, alter treatment, provide psychotherapy beyond competence or present lifestyle support as a substitute for urgent clinical care.
- Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
Tools and systems
- Clinical systems.
- Patient record systems.
- Prescribing systems where authorised.
- Diagnostic or treatment equipment where applicable.
Workplace context
- Clinical consultation rooms, treatment areas, wards or approved patient-facing premises.
Training and certification
- Complete employer-required safeguarding training.
Contract priorities
- the pathway patient groups and competence standards
- the clinics remote work and appointment model
- the care-record and referral access controls
- the clinical crisis and safeguarding routes
Information the employer should prepare
- the pathway patient groups and competence standards
- the clinics remote work and appointment model
- the care-record and referral access controls
- the clinical crisis and safeguarding routes
- the GP lead practice manager and community contacts
Individually written and reviewed against the maintained role record.
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