Day-to-day operating brief
What Courier work looks like in practice
A Courier transports documents, parcels or specialist consignments directly between customers and destinations. Terms should define vehicle, service area, urgent or same-day work, collection verification, chain of custody, identity, signatures, restricted contents, waiting time, rerouting, security, expenses and failed delivery. The courier should not accept unknown prohibited goods or compromise custody to meet an ETA. Specialist courier work may involve legal papers, laboratory samples, high-value parts or confidential media, each needing a distinct custody and packaging process. The courier should compare the physical item with the booking and obtain a named handoff at both ends. Employers should define waiting-time approval, unattended vehicle rules, temperature or orientation indicators and response to damaged seals. An urgent booking does not remove the need to verify sender, recipient and any restricted-content declaration. For timed legal or clinical items, failed recipient verification should trigger an approved return or alternative contact, never an improvised handoff to an available bystander.
Individually written and reviewed against the maintained role record.