Day-to-day operating brief
What Mail Sorter work looks like in practice
A Mail Sorter separates letters and packets by route, postcode or service using manual and automated systems. Terms should define shift pattern, trays, labels, machine feeds, rejects, recorded items, damaged mail, security, repetitive handling and dispatch cut-offs. The sorter should not force unsuitable items through equipment or hide missorts to preserve throughput. Mail streams may be separated by service speed, format and destination before dispatch to another hub or local round. The sorter should verify tray labels against the current plan and keep tracked or valuable items in the controlled stream. Employers should define safe response to machine jams, loose contents, suspicious items and labels detached from containers. At cut-off, incomplete or rejected work needs a visible handover so it is not mistaken for dispatched volume. Unlabelled loose items should enter the designated recovery process with time and location recorded, not be inserted into a likely tray based only on nearby mail. Work-area counts should separate received, processed, rejected and carried-forward mail to expose incomplete dispatch honestly.
Individually written and reviewed against the maintained role record.