Blue Badge Tourist Guide Employment Contract UK

Responsibilities reflected in the contract

• Research and deliver engaging guided tours.
• Manage groups timings routes and meeting points.
• Adapt commentary and access for visitors.
• Liaise with venues drivers and tour operators.
• Respond to disruption incidents and welfare needs.

A realistic working scenario

You run qualified guided tours, confirm passenger details and itineraries via reservation/GDS and CRM, brief travellers, complete post‑tour reports, and escalate supplier cancellations, refund exceptions or unsafe passenger issues to the travel operations manager or ticketing team.

Outputs to agree

• Accurate customer itineraries and timed tour briefings delivered to travellers.
• Completed booking updates, amendment logs and supplier exception reports submitted to the ticketing team.
• Post‑tour quality check reports and feedback summaries for travel operations manager.
• Confirmed passenger checklists and on‑tour safety briefings for each departure.

Records and evidence

• Reservation/GDS booking records and amendment history.
• Customer CRM profiles and traveller contact logs.
• Itinerary, ticketing and payment records, including refund or cancellation notes.
• Post‑tour quality check reports and passenger checklists.
• Supplier correspondence and escalation emails to ticketing or suppliers.
• Work records.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• You may confirm itinerary options, seat allocations and routine amendments within agreed customer requirements and documented booking rules. Escalate refund exceptions, supplier cancellations, out‑of‑hours booking issues, unsafe passenger disclosures or payment disputes to the travel operations manager or the ticketing team for approval.
• Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Workplace context

• Office, client premises, remote systems or assigned work locations.

Contract priorities

• Deliver guided tours matching confirmed itineraries and customer requirements.
• Keep reservation, itinerary and CRM records accurate and up to date.
• Raise supplier cancellations, refund exceptions and payment disputes promptly to ticketing.
• Complete post‑tour quality checks, passenger checklists and handovers.
• Use reservation, GDS and company devices only for authorised booking and customer work.

Information the employer should prepare

• the destinations languages and tour types
• the qualification and specialist endorsements
• the schedule travel and cancellation terms
• the group size access and ticket duties
• the emergency lost-person and client routes