Day-to-day operating brief
What Travel Consultant (Sales) work looks like in practice
A Travel Sales Consultant converts enquiries into bookings for flights, hotels, packages or cruises. Terms should cover customer needs, budgets, accessibility, supplier information, quotations, deposits, payment security, documents, targets, amendments and complaints. The consultant should not pressure customers through false scarcity, hide fees or recommend unsuitable products merely because commission is higher. Travel Consultant (Sales) is a travel & tourism role focused on pipeline ownership, customer account plans, proposal and renewal records, service commitments, commercial escalation, travel, consultant, role duties. The contract should describe the role's practical duties, reporting route, records, standards and compliance obligations without importing wording from another industry The Employee is employed as Travel Consultant (Sales) in the Employer's Travel & Tourism business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to travel consultant (sales) work The Employee must follow the travel & tourism operational controls that apply to travel consultant (sales) work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements The Employee must protect customer, client, supplier, employee, operational, financial, safety and role-specific records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing travel consultant (sales) duties Travel Consultant (Sales) work in Travel & Tourism must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to pipeline ownership, customer account plans, proposal and renewal records. Family: professional Travel Consultant (Sales) Professional judgement Client care Document accuracy A recommendation record should explain why the chosen departure, board basis and baggage suit the stated trip. Quote expiry and live availability must remain visible throughout the sales conversation.
Responsibilities reflected in the contract
- Clarify traveller needs and constraints.
- Research and present suitable options.
- Explain conditions prices and documents.
- Complete secure bookings and payments.
- Manage follow-up changes and complaints.
A realistic working scenario
A Travel Sales Consultant converts enquiries into bookings for flights, hotels, packages or cruises. Terms should cover customer needs, budgets, accessibility, supplier information, quotations, deposits, payment security, documents, targets, amendments and complaints. The consultant should not pressure customers through false scarcity, hide fees or recommend unsuitable products merely because commission is higher.
Outputs to agree
- clarify traveller needs and constraints
- research and present suitable options
- explain conditions prices and documents
Records and evidence
- The products channels and customer segments.
- The hours targets commission and lead ownership.
- The CRM booking and payment systems.
- The fraud complaint and disruption routes.
- Work records.
- Handover notes.
Reporting relationship
Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.
Authority and escalation
- A Travel Sales Consultant converts enquiries into bookings for flights, hotels, packages or cruises. Terms should cover customer needs, budgets, accessibility, supplier information, quotations, deposits, payment security, documents, targets, amendments and complaints. The consultant should not pressure customers through false scarcity, hide fees or recommend unsuitable products merely because commission is higher.
- Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
Tools and systems
Workplace context
- Office, client premises, remote systems or assigned work locations.
Contract priorities
- the products channels and customer segments
- the hours targets commission and lead ownership
- the CRM booking and payment systems
- the fraud complaint and disruption routes
Information the employer should prepare
- the products channels and customer segments
- the hours targets commission and lead ownership
- the CRM booking and payment systems
- the fraud complaint and disruption routes
- the sales manager suppliers and duty contacts
Individually written and reviewed against the maintained role record.