Travel & Tourism employment contract

Travel Sales Consultant Employment Contract UK

Set customer-focused holiday sales around suitable options, accurate conditions and secure booking records.

Watercolour illustration showing Travel Consultant (Sales) at work in Travel & Tourism on a pale sage background
This contract includes Clarify traveller needs and constraints. Research and present suitable options. Explain conditions prices and documents. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Looking for a Travel Consultant (Sales) employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

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Reviewed for straightforward UK employer use

This page is maintained for UK employers creating travel consultant (sales) contracts for travel & tourism. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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Employer dashboard

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Free branding

Add your company name, logo and brand colour so the contract looks like it came from your business.

What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

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DOCXFully editable

Before you create it

Use this Travel Consultant (Sales) contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Deliver clarify traveller needs and constraints, research and present suitable options, and explain conditions prices and documents.

Workplace context: Office, client premises, remote systems or assigned work locations.

What makes this role different

Follow the Employer's documented arrangements covering the products channels and customer segments. Follow the Employer's documented arrangements covering the hours targets commission and lead ownership. Follow the Employer's documented arrangements covering the CRM booking and payment systems. Follow the Employer's documented arrangements covering the fraud complaint and disruption routes. Follow the Employer's documented arrangements covering company policies.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: A Travel Sales Consultant converts enquiries into bookings for flights, hotels, packages or cruises. Terms should cover customer needs, budgets, accessibility, supplier information, quotations, deposits, payment security, documents, targets, amendments and complaints. The consultant should not pressure customers through false scarcity, hide fees or recommend unsuitable products merely because commission is higher. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

What to prepare before you issue it

  • the products channels and customer segments
  • the hours targets commission and lead ownership
  • the CRM booking and payment systems
  • the fraud complaint and disruption routes
  • the sales manager suppliers and duty contacts

Day-to-day operating brief

What Travel Consultant (Sales) work looks like in practice

A Travel Sales Consultant converts enquiries into bookings for flights, hotels, packages or cruises. Terms should cover customer needs, budgets, accessibility, supplier information, quotations, deposits, payment security, documents, targets, amendments and complaints. The consultant should not pressure customers through false scarcity, hide fees or recommend unsuitable products merely because commission is higher. Travel Consultant (Sales) is a travel & tourism role focused on pipeline ownership, customer account plans, proposal and renewal records, service commitments, commercial escalation, travel, consultant, role duties. The contract should describe the role's practical duties, reporting route, records, standards and compliance obligations without importing wording from another industry The Employee is employed as Travel Consultant (Sales) in the Employer's Travel & Tourism business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to travel consultant (sales) work The Employee must follow the travel & tourism operational controls that apply to travel consultant (sales) work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements The Employee must protect customer, client, supplier, employee, operational, financial, safety and role-specific records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing travel consultant (sales) duties Travel Consultant (Sales) work in Travel & Tourism must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to pipeline ownership, customer account plans, proposal and renewal records. Family: professional Travel Consultant (Sales) Professional judgement Client care Document accuracy A recommendation record should explain why the chosen departure, board basis and baggage suit the stated trip. Quote expiry and live availability must remain visible throughout the sales conversation.

Responsibilities reflected in the contract

  • Clarify traveller needs and constraints.
  • Research and present suitable options.
  • Explain conditions prices and documents.
  • Complete secure bookings and payments.
  • Manage follow-up changes and complaints.

A realistic working scenario

A Travel Sales Consultant converts enquiries into bookings for flights, hotels, packages or cruises. Terms should cover customer needs, budgets, accessibility, supplier information, quotations, deposits, payment security, documents, targets, amendments and complaints. The consultant should not pressure customers through false scarcity, hide fees or recommend unsuitable products merely because commission is higher.

Outputs to agree

  • clarify traveller needs and constraints
  • research and present suitable options
  • explain conditions prices and documents

Records and evidence

  • The products channels and customer segments.
  • The hours targets commission and lead ownership.
  • The CRM booking and payment systems.
  • The fraud complaint and disruption routes.
  • Work records.
  • Handover notes.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • A Travel Sales Consultant converts enquiries into bookings for flights, hotels, packages or cruises. Terms should cover customer needs, budgets, accessibility, supplier information, quotations, deposits, payment security, documents, targets, amendments and complaints. The consultant should not pressure customers through false scarcity, hide fees or recommend unsuitable products merely because commission is higher.
  • Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

  • Phone.
  • Email.

Workplace context

  • Office, client premises, remote systems or assigned work locations.

Contract priorities

  • the products channels and customer segments
  • the hours targets commission and lead ownership
  • the CRM booking and payment systems
  • the fraud complaint and disruption routes

Information the employer should prepare

  • the products channels and customer segments
  • the hours targets commission and lead ownership
  • the CRM booking and payment systems
  • the fraud complaint and disruption routes
  • the sales manager suppliers and duty contacts

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Travel Consultant (Sales) contract is built around

These role-pack details give an employer something concrete to check before using the contract for travel & tourism work.

Work setting

Office, client premises, remote systems or assigned work locations.

Primary duties

  • Clarify traveller needs and constraints.
  • Research and present suitable options.
  • Explain conditions prices and documents.
  • Complete secure bookings and payments.

Tools and training to confirm

  • Phone.
  • Email.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering the products channels and customer segments. Follow the Employer's documented arrangements covering the hours targets commission and lead ownership. Follow the Employer's documented arrangements covering the CRM booking and payment systems.

Contract builder output

Travel Consultant (Sales) clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Travel Consultant (Sales) duties

Deliver clarify traveller needs and constraints, research and present suitable options, and explain conditions prices and documents.

Clarify traveller needs and constraints. Research and present suitable options. Explain conditions prices and documents. Complete secure bookings and payments. Manage follow-up changes and complaints.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

A Travel Sales Consultant converts enquiries into bookings for flights, hotels, packages or cruises. Terms should cover customer needs, budgets, accessibility, supplier information, quotations, deposits, payment security, documents, targets, amendments and complaints. The consultant should not pressure customers through false scarcity, hide fees or recommend unsuitable products merely because commission is higher.

Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Follow the Employer's documented arrangements covering the products channels and customer segments.

Follow the Employer's documented arrangements covering the hours targets commission and lead ownership.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Travel Consultant (Sales) Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Travel Consultant (Sales) contract is created, HR Actions help travel & tourism employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

Choose the right level of support

Single HR Action or Unlimited

Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

Keep the context together

AI Workspace support

HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.

Stay ready for the next step

Timeline, reminders and audit

Each workflow keeps the case history, source context, reminders, documents and completion summary together.

Simple, transparent pricing

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Run employee lifecycle workflows with AI guidance, reminders, timeline and audit support.

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Launch eligible HR Actions across your organisation without paying per employee case.

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£20.00/year

Optional yearly document maintenance, compliance reminders and update notifications.

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Frequently asked questions

Can false scarcity be used?

No.

Must commission determine recommendations?

No.

How are fees explained?

Before commitment.

Who approves discounts?

Use sales authority.

Are payments taken securely?

Yes.

Can accessibility be assumed?

No.

How are complaints logged?

In the authorised system.

What is handed over?

Quotes, bookings, payments and customer commitments.

View all FAQs

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