Day-to-day operating brief
What Independent Travel Advisor (Franchise) work looks like in practice
An Independent Travel Advisor operating within a franchise sells travel using the network's systems and commercial arrangements. Terms should clarify employment status, brand permissions, approved suppliers, lead ownership, client-money handling, remote work, marketing, fees, complaints and holiday cover. The advisor should not collect payments personally or present themselves as authorised beyond the franchise agreement. Independent Travel Advisor (Franchise) is a travel & tourism role focused on independent travel advisor (franchise) work planning, travel and tourism records, independent travel advisor (franchise) quality checks, travel and tourism escalation, independent travel advisor (franchise) stakeholder updates, independent, travel, advisor. The contract should describe the role's practical duties, reporting route, records, standards and compliance obligations without importing wording from another industry The Employee is employed as Independent Travel Advisor (Franchise) in the Employer's Travel & Tourism business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to independent travel advisor (franchise) work The Employee must follow the travel & tourism operational controls that apply to independent travel advisor (franchise) work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements The Employee must protect customer, client, supplier, employee, operational, financial, safety and role-specific records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing independent travel advisor (franchise) duties Independent Travel Advisor (Franchise) work in Travel & Tourism must follow the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to independent travel advisor (franchise) work planning, travel and tourism records, independent travel advisor (franchise) quality checks. Family: professional Independent Travel Advisor (Franchise) Professional judgement Client care Document accuracy Remote advisers need an approved method for call recording, document storage and continuity when unavailable. Commission statements should reconcile booking ownership, cancellation and clawback without changing the customer's entitlement.
Responsibilities reflected in the contract
- Develop enquiries within approved marketing rules.
- Research and sell authorised travel products.
- Complete bookings documents and payment steps.
- Maintain CRM records and client follow-up.
- Refer complaints incidents and supplier issues.
A realistic working scenario
An Independent Travel Advisor operating within a franchise sells travel using the network's systems and commercial arrangements. Terms should clarify employment status, brand permissions, approved suppliers, lead ownership, client-money handling, remote work, marketing, fees, complaints and holiday cover. The advisor should not collect payments personally or present themselves as authorised beyond the franchise agreement.
Outputs to agree
- develop enquiries within approved marketing rules
- research and sell authorised travel products
- complete bookings documents and payment steps
Records and evidence
- The legal status franchise and territory.
- The hours targets commission and lead ownership.
- The booking payment and marketing systems.
- The complaint failure and emergency routes.
- Work records.
- Handover notes.
Reporting relationship
Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.
Authority and escalation
- An Independent Travel Advisor operating within a franchise sells travel using the network's systems and commercial arrangements. Terms should clarify employment status, brand permissions, approved suppliers, lead ownership, client-money handling, remote work, marketing, fees, complaints and holiday cover. The advisor should not collect payments personally or present themselves as authorised beyond the franchise agreement.
- Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.
Tools and systems
- Client portals.
- Case management systems.
Workplace context
- Office, client premises, remote systems or assigned work locations.
Contract priorities
- the legal status franchise and territory
- the hours targets commission and lead ownership
- the booking payment and marketing systems
- the complaint failure and emergency routes
Information the employer should prepare
- the legal status franchise and territory
- the hours targets commission and lead ownership
- the booking payment and marketing systems
- the complaint failure and emergency routes
- the franchise lead finance and supplier contacts
Individually written and reviewed against the maintained role record.