Day-to-day operating brief
What Administrative Assistant work looks like in practice
An Administrative Assistant supports a department through correspondence, data entry, meetings, document preparation, purchasing and routine enquiries. The role may see employee, customer or commercial information and act for several managers with competing priorities. Terms should identify team, hours, systems, mailbox and file access, spending limits, records, remote work, calls and escalation where instructions conflict. Task requests should identify the owner, deadline and approval route, particularly when several managers compete for support. Meeting administration includes distributing the correct papers, recording agreed actions and protecting drafts, not making decisions for attendees. Database changes need source evidence and a check that the chosen record is the right one. A useful handover separates completed work, items awaiting information and commitments already communicated to colleagues or customers. Shared inbox rules should distinguish routine acknowledgement, substantive response and restricted correspondence. The assistant should flag duplicate requests and conflicting deadlines early, preserving one agreed source of truth instead of generating parallel versions for different requesters.
Individually written and reviewed against the maintained role record.