Day-to-day operating brief
What Personal Assistant (PA) work looks like in practice
A Personal Assistant supports a named manager, professional or business owner with diary coordination, travel, correspondence, expenses and practical follow-up. Some roles include limited personal arrangements, so the employment terms should separate reasonable assigned support from unrestricted availability or private household duties. Unlike an Executive Assistant supporting wider leadership processes, a PA may have a narrower one-to-one remit. Terms should define the supported person, workplace, hybrid work, hours, contact outside normal time, mailbox and account access, travel, spending, personal tasks, confidentiality and cover. A private diary entry should expose only the detail colleagues need to coordinate work, with medical, family or financial information kept appropriately restricted. Delegated mailbox use needs clear categories for drafting, sending, filing and escalation. Personal arrangements paid by the supported individual must not be mixed casually with company expenses. When priorities conflict, the PA should present implications and obtain a decision rather than silently cancelling another person's commitment or representing preference as instruction.
Individually written and reviewed against the maintained role record.