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Physiotherapy employment contract

Medical Case Manager Employment Contract UK

Set rehabilitation coordination in personal-injury cases while preserving clinical independence from legal strategy and funding decisions.

Watercolour illustration showing Medical Case Manager (No win no fee) at work in Physiotherapy on a pale sage background
This contract includes Assess injury-related rehabilitation and support needs. Prepare proportionate costed rehabilitation recommendations. Coordinate authorised treatment and specialist providers. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers
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Reviewed for straightforward UK employer use

This page is maintained for UK employers creating medical case manager (no win no fee) contracts for physiotherapy. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

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Before you create it

Use this Medical Case Manager (No win no fee) contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Deliver needs-based rehabilitation plans, coordinate coordinated providers, and deliver objective progress reports.

Workplace context: Practice reception, clinical administration areas and approved patient-facing areas.

What makes this role different

Follow the Employer's documented arrangements covering independence. Follow the Employer's documented arrangements covering legal and health data. Follow the Employer's documented arrangements covering funding. Follow the Employer's documented arrangements covering conflicts. Follow the Employer's documented arrangements covering patient confidentiality.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The manager coordinates and reports; lawyers control litigation, funders approve cost and clinicians determine treatment. May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

What to prepare before you issue it

  • the claimant and case types managed
  • the solicitor, insurer and funder relationships
  • the report purpose and disclosure authority
  • the provider purchasing and budget limits
  • the travel and home-assessment expectations
  • the independence and conflict procedures

Day-to-day operating brief

What Medical Case Manager (No win no fee) work looks like in practice

A medical case manager in a conditional-fee claim coordinates rehabilitation evidence and providers while maintaining professional independence from litigation outcome. Terms should address solicitor instructions, claimant consent, conflicts, report wording, costs and restrictions on contingent clinical judgment.

Responsibilities reflected in the contract

  • Assess injury-related rehabilitation and support needs.
  • Prepare proportionate costed rehabilitation recommendations.
  • Coordinate authorised treatment and specialist providers.
  • Report progress factually to permitted recipients.
  • Monitor budgets, invoices and rehabilitation barriers.
  • Manage consent, confidentiality and conflicts.

A realistic working scenario

A legal representative asks for optimistic language unsupported by progress data. The manager reports the evidence and limitations accurately.

Outputs to agree

  • needs-based rehabilitation plans
  • coordinated providers
  • objective progress reports

Records and evidence

  • Instruction and consent.
  • Needs assessment.
  • Cost approval.
  • Progress and conflict.
  • Work records.
  • Handover notes.

Reporting relationship

Typically reports to Senior Manager, Director or Business Owner. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • The manager coordinates and reports; lawyers control litigation, funders approve cost and clinicians determine treatment.
  • May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

  • Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

  • HR systems.

Workplace context

  • Practice reception, clinical administration areas and approved patient-facing areas.

Training and certification

  • Complete employer-required safeguarding training.
  • Complete employer-required health and safety training.

Contract priorities

  • independence
  • legal and health data
  • funding
  • conflicts

Information the employer should prepare

  • the claimant and case types managed
  • the solicitor, insurer and funder relationships
  • the report purpose and disclosure authority
  • the provider purchasing and budget limits
  • the travel and home-assessment expectations
  • the independence and conflict procedures

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Medical Case Manager (No win no fee) contract is built around

These role-pack details give an employer something concrete to check before using the contract for physiotherapy work.

Work setting

Practice reception, clinical administration areas and approved patient-facing areas.

Primary duties

  • Assess injury-related rehabilitation and support needs.
  • Prepare proportionate costed rehabilitation recommendations.
  • Coordinate authorised treatment and specialist providers.
  • Report progress factually to permitted recipients.

Tools and training to confirm

  • HR systems.
  • Complete employer-required safeguarding training.
  • Complete employer-required health and safety training.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering independence. Follow the Employer's documented arrangements covering legal and health data. Follow the Employer's documented arrangements covering funding.

Contract builder output

Medical Case Manager (No win no fee) clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Medical Case Manager (No win no fee) duties

Deliver needs-based rehabilitation plans, coordinate coordinated providers, and deliver objective progress reports.

Assess injury-related rehabilitation and support needs. Prepare proportionate costed rehabilitation recommendations. Coordinate authorised treatment and specialist providers. Report progress factually to permitted recipients. Monitor budgets, invoices and rehabilitation barriers.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The manager coordinates and reports; lawyers control litigation, funders approve cost and clinicians determine treatment.

May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Follow the Employer's documented arrangements covering independence.

Follow the Employer's documented arrangements covering legal and health data.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Explore the catalogue

Compare nearby role contracts before choosing the wording that matches the work.

Case Manager (Insurance Rehab)Coordinate coordinated rehabilitation plans, deliver proportionate progress reports, and coordinate controlled provider and funding referrals.Vocational Rehab Consultant (Return to Work)Deliver job-demand analyses, deliver practical return plans, and coordinate coordinated workplace adjustments.Occupational Physiotherapist (OH)Deliver work-focused functional assessments, practical adjustment advice, and staged return plans.

Knowledge Centre

Guidance for employing a Medical Case Manager (No win no fee)

Use these practical employer guides alongside the role-specific contract details on this page.

Contract or written statement for a Medical Case Manager (No win no fee)?Knowledge Centre guidance for appointing a Medical Case Manager (No win no fee)Policies to place alongside a Medical Case Manager (No win no fee) contractKnowledge Centre policy guidanceUK employment contract guideRelevant contract guidance
Employee Handbook + Contract Bundle

Employee handbook bundle

Medical Case Manager (No win no fee) Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

Related industry documents

Complete the setup around this Medical Case Manager (No win no fee) contract

Employee handbookPair the contract with workplace policies tailored to the employer's industry.HR ActionsManage recruitment, probation, performance, absence, disciplinary, grievance and offboarding after the contract is created.Compliance membershipKeep documents aligned with future update notices and maintained compliance support.

After the contract

Run the employee lifecycle with HR Actions

Once the Medical Case Manager (No win no fee) contract is created, HR Actions help physiotherapy employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

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HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.

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Timeline, reminders and audit

Each workflow keeps the case history, source context, reminders, documents and completion summary together.

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Launch eligible HR Actions across your organisation without paying per employee case.

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Optional yearly document maintenance, compliance reminders and update notifications.

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Frequently asked questions

Can pay depend on the claim succeeding?

Arrangements must not create improper pressure on clinical opinion, evidence selection or rehabilitation recommendations.

What can be shared with solicitors?

Only information within consent, instruction and lawful purpose, with fact, opinion and uncertainty clearly separated.

Can a solicitor dictate the Case Manager's recommendation?

No; legal instructions define the commission, but clinical and rehabilitation opinions must remain evidence-based and independently expressed.

Who may receive a claimant rehabilitation report?

Only authorised recipients should receive relevant information under the documented consent and lawful disclosure arrangements.

Can the manager commit to privately funded treatment?

Only within written purchasing authority and budget, with additional approval obtained before exceeding scope or making guarantees.

How are medico-legal and case-management roles separated?

The contract should distinguish treating coordination, factual progress reporting and any separately instructed expert opinion.

What if litigation funding ends during rehabilitation?

Record the decision, protect immediate safety, communicate within authority and coordinate an orderly handover or alternative pathway.

How should supplier referral conflicts be declared?

Disclose ownership, commission or preferred-provider relationships and follow the employer's recorded independence and alternative-choice process.

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