Physiotherapy employment contract

MSK Rehabilitation Service Manager Employment Contract UK

Set operational control of an MSK or rehabilitation service while preserving clinical decisions with appropriately authorised practitioners.

Watercolour illustration showing Service Manager (MSK/Rehab) at work in Physiotherapy on a pale sage background
This contract includes Manage service access capacity and performance. Plan staffing rotas recruitment and development. Control delegated budgets and supplier arrangements. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

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Reviewed for straightforward UK employer use

This page is maintained for UK employers creating service manager (msk/rehab) contracts for physiotherapy. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated
19 June 2026
Content owner
HRHeaven employment documentation team
Review standard
UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

You’ll receive your contract in both PDF & DOCX formats

Download a polished PDF ready to issue and an editable DOCX copy for future updates.

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Before you create it

Use this Service Manager (MSK/Rehab) contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Deliver resourced MSK services, monitored quality and access, and implemented improvement plans.

Workplace context: Practice reception, clinical administration areas and approved patient-facing areas.

What makes this role different

Follow the Employer's documented arrangements covering budget authority. Follow the Employer's documented arrangements covering multi-site leadership. Follow the Employer's documented arrangements covering performance data. Follow the Employer's documented arrangements covering clinical governance. Follow the Employer's documented arrangements covering patient confidentiality.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The manager sets operations within delegation; clinical decisions and executive acceptance of major risk remain distinct. May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

What to prepare before you issue it

  • the pathways sites and contracts managed
  • the workforce and reporting structure
  • the budget procurement and sign-off limits
  • the waiting-time and performance standards
  • the governance and complaint responsibilities
  • the commissioner and provider relationships

Day-to-day operating brief

What Service Manager (MSK/Rehab) work looks like in practice

An MSK rehabilitation service manager controls capacity, workforce, quality, contracts and pathway delivery across clinical teams. Terms should define budget, staffing, provider and performance authority while protecting clinicians' individual judgment.

Responsibilities reflected in the contract

  • Manage service access capacity and performance.
  • Plan staffing rotas recruitment and development.
  • Control delegated budgets and supplier arrangements.
  • Monitor complaints incidents and quality indicators.
  • Coordinate commissioners partners and clinical leads.
  • Report risks recovery plans and improvement outcomes.

A realistic working scenario

Waiting-time pressure encourages shorter assessments. The manager redesigns flow and escalates capacity rather than instructing unsafe clinical shortcuts.

Outputs to agree

  • resourced MSK services
  • monitored quality and access
  • implemented improvement plans

Records and evidence

  • Capacity and demand.
  • Workforce.
  • Quality and outcome.
  • Budget and risk.
  • Work records.
  • Handover notes.

Reporting relationship

Typically reports to Senior Manager, Director or Business Owner. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

  • The manager sets operations within delegation; clinical decisions and executive acceptance of major risk remain distinct.
  • May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

  • Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

  • HR systems.

Workplace context

  • Practice reception, clinical administration areas and approved patient-facing areas.

Training and certification

  • Complete employer-required safeguarding training.
  • Complete employer-required health and safety training.

Contract priorities

  • budget authority
  • multi-site leadership
  • performance data
  • clinical governance

Information the employer should prepare

  • the pathways sites and contracts managed
  • the workforce and reporting structure
  • the budget procurement and sign-off limits
  • the waiting-time and performance standards
  • the governance and complaint responsibilities
  • the commissioner and provider relationships

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Service Manager (MSK/Rehab) contract is built around

These role-pack details give an employer something concrete to check before using the contract for physiotherapy work.

Work setting

Practice reception, clinical administration areas and approved patient-facing areas.

Primary duties

  • Manage service access capacity and performance.
  • Plan staffing rotas recruitment and development.
  • Control delegated budgets and supplier arrangements.
  • Monitor complaints incidents and quality indicators.

Tools and training to confirm

  • HR systems.
  • Complete employer-required safeguarding training.
  • Complete employer-required health and safety training.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering budget authority. Follow the Employer's documented arrangements covering multi-site leadership. Follow the Employer's documented arrangements covering performance data.

Contract builder output

Service Manager (MSK/Rehab) clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Service Manager (MSK/Rehab) duties

Deliver resourced MSK services, monitored quality and access, and implemented improvement plans.

Manage service access capacity and performance. Plan staffing rotas recruitment and development. Control delegated budgets and supplier arrangements. Monitor complaints incidents and quality indicators. Coordinate commissioners partners and clinical leads.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The manager sets operations within delegation; clinical decisions and executive acceptance of major risk remain distinct.

May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Follow the Employer's documented arrangements covering budget authority.

Follow the Employer's documented arrangements covering multi-site leadership.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee handbook bundle

Service Manager (MSK/Rehab) Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Service Manager (MSK/Rehab) contract is created, HR Actions help physiotherapy employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Launch eligible HR Actions across your organisation without paying per employee case.

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Frequently asked questions

Can the manager set appointment length?

They may design capacity with clinical leaders, but timings must support safe assessment, records and escalation.

Who owns clinical incidents?

The manager coordinates response while accountable clinicians and governance leaders retain their assigned responsibilities.

Can the MSK Service Manager direct patient treatment?

Operational authority does not replace clinical judgement; treatment decisions remain with appropriately qualified and authorised practitioners.

Who may change an outsourced rehabilitation provider?

The contract should set procurement and commissioner approval limits, transition duties and continuity safeguards before commitments are made.

Can the manager alter referral criteria?

Only through the service's clinical governance and commissioning process, with communication, impact assessment and implementation control.

How should waiting-list recovery work be covered?

Define planning and reporting duties while requiring safe prioritisation, adequate staffing and truthful performance information.

May the manager handle patient complaints?

Yes, coordinating evidence and remedies while clinical responses and significant settlements receive the correct authorisation.

Can the role span several rehabilitation sites?

Yes with travel, local leadership, incident cover, record access and realistic time for visible service management.

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