Physiotherapy employment contract
UK Service Manager (MSK/Rehab) contract. Solicitor-approved framework, £39.99, preview before payment, PDF and Word included.
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Solicitor-approved contract framework
This page is maintained for UK employers creating service manager (msk/rehab) contracts for physiotherapy. HRHeaven uses a solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.
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Use this contract when appointing a Service Manager (MSK/Rehab) to cover the following duties in a physiotherapy workplace: plan work, supervise standards, allocate tasks and manage escalation duties for service manager (msk/rehab) work in the physiotherapy business; service manager (msk/rehab) work planning and physiotherapy records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow physiotherapy procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect employee, customer, commercial, performance, rota, investigation, budget and operational records and company property handled during the role. The role pack gives the employer a starting point that reflects the work, rather than a job-title-only document.
Service Manager (MSK/Rehab) responsibilities include plan work, supervise standards, allocate tasks and manage escalation duties for service manager (msk/rehab) work in the physiotherapy business; service manager (msk/rehab) work planning and physiotherapy records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow physiotherapy procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect employee, customer, commercial, performance, rota, investigation, budget and operational records and company property handled during the role. The role also calls for service Manager (MSK/Rehab); People coordination; Operational planning; Escalation, with records, handovers and escalation kept within the employer's agreed procedures.
Service Manager (MSK/Rehab) is different from a generic physiotherapy appointment because the contract needs to record plan work, supervise standards, allocate tasks and manage escalation duties for service manager (msk/rehab) work in the physiotherapy business; service manager (msk/rehab) work planning and physiotherapy records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow physiotherapy procedures for workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect employee, customer, commercial, performance, rota, investigation, budget and operational records and company property handled during the role and the related service Manager (MSK/Rehab); People coordination; Operational planning; Escalation. The Employee must follow the physiotherapy operational controls that apply to service manager (msk/rehab) work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements
Service Manager (MSK/Rehab) work should not be issued from this starting point until the employer confirms the role's qualifications, registration, scope and any specialist requirements. The role pack records this context: HCPC professional standards, patient assessment records, treatment plans, consent, clinical governance and escalation
Maintained role evidence
These role-pack details give an employer something concrete to check before using the contract for physiotherapy work.
Client/customer sites
Employer procedures and role controls. HCPC professional standards, patient assessment records, treatment plans, consent, clinical governance and escalation.
Maintained from role pack 1.0.0; content owner: HRHeaven employment documentation team; last reviewed 19 June 2026.
Role-specific intelligence
The Service Manager (MSK/Rehab) contract is shaped for physiotherapy employers, with practical duties, reporting expectations, workplace context and protections that a generic contract would not explain as clearly.
Responsibilities
For Service Manager (MSK/Rehab) work in physiotherapy, the contract should make Plan work, supervise standards, allocate tasks and manage escalation duties for service manager (msk/rehab) work in the physiotherapy business. and service manager (msk/rehab) work planning and physiotherapy records workplace, customer, service, safety or operational records and escalate material issues promptly. explicit.
Capability
Service Manager (MSK/Rehab) performance depends on Service Manager (MSK/Rehab) and People coordination. Set training, competence and quality expectations before independent work.
Reporting
Service Manager (MSK/Rehab) employees should have a clear manager or escalation route. The document should describe who assigns work, who approves changes to duties or hours, and when concerns need to be raised with senior management. This contract makes that reporting route explicit for Service Manager (MSK/Rehab).
Workplace
Service Manager (MSK/Rehab) work is usually shaped by care, clinical, practice, or service-user premises and by the operational needs of physiotherapy. The contract should avoid vague promises while still making normal flexibility understandable. The contract keeps that context clear for Service Manager (MSK/Rehab) work.
Records
For Service Manager (MSK/Rehab) employees, accurate records, handovers and updates help managers review work and follow up issues without relying on informal memory.
Risk control
The service manager (msk/rehab) contract should address The Employee must protect employee, customer, commercial, performance, rota, investigation, budget and operational records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing service manager (msk/rehab) duties. and The Employee must follow the physiotherapy operational controls that apply to service manager (msk/rehab) work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements. and explain when concerns must be raised.
Protection
For Service Manager (MSK/Rehab), The Employee must protect employee, customer, commercial, performance, rota, investigation, budget and operational records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing service manager (msk/rehab) duties. Apply those protections to the records and systems used in physiotherapy.
Contract detail
For Service Manager (MSK/Rehab), HCPC professional standards, patient assessment records, treatment plans, consent, clinical governance and escalation. The role-specific terms should connect this context with The Employee must perform Service Manager (MSK/Rehab) duties with reasonable skill, care and professionalism, including service manager (msk/rehab) work planning, physiotherapy records, service manager (msk/rehab) quality checks, physiotherapy escalation, service manager (msk/rehab) stakeholder updates, service, manager, role duties. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear. and The Employee must not disclose, copy, remove, misuse or access employee, customer, commercial, performance, rota, investigation, budget and operational records except where authorised and necessary for proper service manager (msk/rehab) work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly..
Source record: HRHeaven role pack 1.0.0; content owner: HRHeaven employment documentation team; last reviewed 19 June 2026.
Contract builder output
HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.
Role wording
The Employee is employed as Service Manager (MSK/Rehab) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to service manager (msk/rehab) work.
Plan work, supervise standards, allocate tasks and manage escalation duties in line with the Employer's operating procedures, authorised work commitments, workplace standards and lawful management instructions. Maintain accurate service manager (msk/rehab) work planning and physiotherapy records workplace, customer, service, safety or operational records and complete handovers, checks, reports or updates required for the role. Raise risks, delays, complaints, safeguarding, safety, regulatory or quality concerns promptly where they affect service manager (msk/rehab) work. Use systems, equipment, information and company property only for authorised work purposes.Builder answers
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Specific clauses
The Employee must perform Service Manager (MSK/Rehab) duties with reasonable skill, care and professionalism, including service manager (msk/rehab) work planning, physiotherapy records, service manager (msk/rehab) quality checks, physiotherapy escalation, service manager (msk/rehab) stakeholder updates, service, manager, role duties. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear.
The Employee must not disclose, copy, remove, misuse or access employee, customer, commercial, performance, rota, investigation, budget and operational records except where authorised and necessary for proper service manager (msk/rehab) work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.
The Employee must follow the physiotherapy operational controls that apply to service manager (msk/rehab) work, including workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements.
The Employee must protect employee, customer, commercial, performance, rota, investigation, budget and operational records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing service manager (msk/rehab) duties.
£39.99 one-off contractPreview before payment, then download the branded PDF and send for signature.Contract discovery
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Paediatric Physiotherapist (Children)The Employee is employed as Paediatric Physiotherapist (Children) in the Employer's Physiotherapy business. The role involves assessing patients, planning or delivering therapeutic, diagnostic or rehabilitation support within competence, maintaining accurate clinical notes, monitoring patient progress, escalating risks and following HCPC standards where applicable.
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Orthopaedic Physiotherapist (Post-Op)The Employee is employed as Orthopaedic Physiotherapist (Post-Op) in the Employer's Physiotherapy business. The role involves assessing patients, planning or delivering therapeutic, diagnostic or rehabilitation support within competence, maintaining accurate clinical notes, monitoring patient progress, escalating risks and following HCPC standards where applicable.
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Amputee Physiotherapist (Rehab)The Employee is employed as Amputee Physiotherapist (Rehab) in the Employer's Physiotherapy business. The role involves assessing patients, planning or delivering therapeutic, diagnostic or rehabilitation support within competence, maintaining accurate clinical notes, monitoring patient progress, escalating risks and following HCPC standards where applicable.
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Cardiovascular Physiotherapist (Cardiac Rehab)The Employee is employed as Cardiovascular Physiotherapist (Cardiac Rehab) in the Employer's Physiotherapy business. The role involves assessing patients, planning or delivering therapeutic, diagnostic or rehabilitation support within competence, maintaining accurate clinical notes, monitoring patient progress, escalating risks and following HCPC standards where applicable.
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Respiratory Physiotherapist (Chest/ICU)The Employee is employed as Respiratory Physiotherapist (Chest/ICU) in the Employer's Physiotherapy business. The role involves assessing patients, planning or delivering therapeutic, diagnostic or rehabilitation support within competence, maintaining accurate clinical notes, monitoring patient progress, escalating risks and following HCPC standards where applicable.
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Vestibular Physiotherapist (Vertigo/Dizziness)The Employee is employed as Vestibular Physiotherapist (Vertigo/Dizziness) in the Employer's Physiotherapy business. The role involves assessing patients, planning or delivering therapeutic, diagnostic or rehabilitation support within competence, maintaining accurate clinical notes, monitoring patient progress, escalating risks and following HCPC standards where applicable.
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Pelvic Health Physiotherapist (Women's Health)The Employee is employed as Pelvic Health Physiotherapist (Women's Health) in the Employer's Physiotherapy business. The role involves assessing patients, planning or delivering therapeutic, diagnostic or rehabilitation support within competence, maintaining accurate clinical notes, monitoring patient progress, escalating risks and following HCPC standards where applicable.
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Men's Health Physiotherapist (Pelvic Floor)The Employee is employed as Men's Health Physiotherapist (Pelvic Floor) in the Employer's Physiotherapy business. The role involves assessing patients, planning or delivering therapeutic, diagnostic or rehabilitation support within competence, maintaining accurate clinical notes, monitoring patient progress, escalating risks and following HCPC standards where applicable.
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Sports Physiotherapist (Elite/Team)The Employee is employed as Sports Physiotherapist (Elite/Team) in the Employer's Physiotherapy business. The role involves assessing patients, planning or delivering therapeutic, diagnostic or rehabilitation support within competence, maintaining accurate clinical notes, monitoring patient progress, escalating risks and following HCPC standards where applicable.
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Team Physio (Football/Rugby/Netball)The Employee is employed as Team Physio (Football/Rugby/Netball) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to team physio (football/rugby/netball) work.
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Academy Physio (Youth Academy)The Employee is employed as Academy Physio (Youth Academy) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to academy physio (youth academy) work.
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Strength & Conditioning Coach (S&C)The Employee is employed as Strength & Conditioning Coach (S&C) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to strength & conditioning coach (s&c) work.
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Rehab Instructor (GP referral)The Employee is employed as Rehab Instructor (GP referral) in the Employer's Physiotherapy business. The role involves assessing and treating patients, maintaining accurate clinical records, prescribing safely where authorised, escalating safeguarding or clinical concerns, supporting continuity of care and working collaboratively with multidisciplinary clinical teams in line with applicable professional standards.
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Functional Assessor (DWP/PIP)The Employee is employed as Functional Assessor (DWP/PIP) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to functional assessor (dwp/pip) work.
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Disability Analyst (Benefits Capability)The Employee is employed as Disability Analyst (Benefits Capability) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to disability analyst (benefits capability) work.
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Work Capacity Assessor (Employment)The Employee is employed as Work Capacity Assessor (Employment) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to work capacity assessor (employment) work.
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Occupational Physiotherapist (OH)The Employee is employed as Occupational Physiotherapist (OH) in the Employer's Physiotherapy business. The role involves assessing patients, planning or delivering therapeutic, diagnostic or rehabilitation support within competence, maintaining accurate clinical notes, monitoring patient progress, escalating risks and following HCPC standards where applicable.
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Vocational Rehab Consultant (Return to Work)The Employee is employed as Vocational Rehab Consultant (Return to Work) in the Employer's Physiotherapy business. The role involves assessing and treating patients, maintaining accurate clinical records, prescribing safely where authorised, escalating safeguarding or clinical concerns, supporting continuity of care and working collaboratively with multidisciplinary clinical teams in line with applicable professional standards.
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Case Manager (Insurance Rehab)The Employee is employed as Case Manager (Insurance Rehab) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to case manager (insurance rehab) work.
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Medical Case Manager (No win no fee)The Employee is employed as Medical Case Manager (No win no fee) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to medical case manager (no win no fee) work.
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Physio Assistant (Physio Technician (Band 3/4))The Employee is employed as Physio Assistant (Physio Technician (Band 3/4)) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to physio assistant (physio technician (band 3/4)) work.
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Therapy Support Worker (General)The Employee is employed as Therapy Support Worker (General) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to therapy support worker (general) work.
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Rehabilitation Assistant (Acute)The Employee is employed as Rehabilitation Assistant (Acute) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to rehabilitation assistant (acute) work.
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Technical Instructor (Community equipment)The Employee is employed as Technical Instructor (Community equipment) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to technical instructor (community equipment) work.
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Exercise Rehabilitation Instructor (Falls)The Employee is employed as Exercise Rehabilitation Instructor (Falls) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to exercise rehabilitation instructor (falls) work.
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Mobility Trainer (Neurological)The Employee is employed as Mobility Trainer (Neurological) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to mobility trainer (neurological) work.
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Pilates Instructor (Rehab - Level 4)The Employee is employed as Pilates Instructor (Rehab - Level 4) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to pilates instructor (rehab - level 4) work.
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Acupuncturist (Dry Needling AACP)The Employee is employed as Acupuncturist (Dry Needling AACP) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to acupuncturist (dry needling aacp) work.
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Western Medical Acupuncture (AACP)The Employee is employed as Western Medical Acupuncture (AACP) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to western medical acupuncture (aacp) work.
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Injection Therapist (Corticosteroid (POM))The Employee is employed as Injection Therapist (Corticosteroid (POM)) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to injection therapist (corticosteroid (pom)) work.
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Non-Medical Prescriber (V300)The Employee is employed as Non-Medical Prescriber (V300) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to non-medical prescriber (v300) work.
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Extended Scope Practitioner (ESP)The Employee is employed as Extended Scope Practitioner (ESP) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to extended scope practitioner (esp) work.
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Triage Clinician (MSK Hub)The Employee is employed as Triage Clinician (MSK Hub) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to triage clinician (msk hub) work.
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Triage Lead (Rapid Access)The Employee is employed as Triage Lead (Rapid Access) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to triage lead (rapid access) work.
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Clinical Lead (Physiotherapy)The Employee is employed as Clinical Lead (Physiotherapy) in the Employer's Physiotherapy business. The role involves coordinating safe practice operations, staff supervision, patient administration, clinical governance support, records, complaints, training evidence and escalation of operational, safeguarding or compliance concerns.
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Head of Physio (Department)The Employee is employed as Head of Physio (Department) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to head of physio (department) work.
Generate contractService Manager (MSK/Rehab)The Employee is employed as Service Manager (MSK/Rehab) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to service manager (msk/rehab) work.
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Clinical Educator (Student placement)The Employee is employed as Clinical Educator (Student placement) in the Employer's Physiotherapy business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to clinical educator (student placement) work.
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University Lecturer (Physiotherapy course)The Employee is employed as University Lecturer (Physiotherapy course) in the Employer's Physiotherapy business. The role involves planning, delivering or supporting learning, instruction or participant activity safely and professionally, keeping accurate session records and escalating welfare, conduct, safety or service concerns promptly.
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Service Managers are expected to maintain msk service workplace records and related handover, approval and escalation records.
Service Managers are expected to protect msk service confidential records, physiotherapy client or service information and any related workplace information.
Service Managers are expected to follow HCPC-facing workplace compliance procedures and keep evidence needed for audits, inspections or complaints.
Service Managers help protect the business by keeping reliable records, protecting confidential information and escalating material concerns promptly.
A Service Manager (MSK/Rehab) contract should reflect the Leadership And Management function, Management role family, medium physical risk, special category data sensitivity and the practical standards expected in physiotherapy.
The main signals are Set Standards, Escalate Risks, Protect Confidential Business Information, Policy Non-Compliance, with training expectations such as safeguarding training, health and safety training, company induction.
The contract should protect strategy, employee issues, financial and commercial information, role records and require secure handling, accurate records, prompt escalation and return of property or data when employment ends.
Yes. Useful companion policies include Health And Safety, Data Protection, Equal Opportunities, Disciplinary so managers can apply the contract consistently in day-to-day work.
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