Industrial Property Agent Employment Contract UK

Responsibilities reflected in the contract

• Win and service authorised industrial instructions.
• Inspect sites buildings and occupational context.
• Prepare marketing and market evidence.
• Conduct viewings and negotiate within instructions.
• Record enquiries proposals conflicts and progress.

A realistic working scenario

Based in office, at client premises or on remote systems, the role books and conducts viewings using the property and applicant CRM, maintains viewing and instruction records, updates compliance and client-file records, issues keys via approved key control, orders maintenance via contractor contacts, and reports missed handovers, offer disclosures or safeguarding-type disclosures to the branch manager or lettings manager.

Outputs to agree

• Accurate viewing and instruction records in the property and applicant CRM after each appointment.
• Updated compliance and client-file records following inspections, offers or maintenance actions.
• Controlled key logs and handover checklists when issuing or returning property keys.
• Escalation reports to the branch manager or lettings manager for offer disclosures, complaints or regulatory file exceptions.

Records and evidence

• Property and applicant CRM entries for viewings, offers and pipeline status.
• Viewing and instruction records including attendees, times and access arrangements.
• Compliance and client-file records for client instructions, disclosures and actions taken.
• Key log and handover checklists documenting issue and return of keys.
• Maintenance requests and contractor correspondence recorded against the property file.
• Work records.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

• Authorises routine viewings, CRM status updates and maintenance requests within employer approval limits. Must obtain branch manager or lettings manager approval before accepting offers, releasing keys outside approved key-control procedures, closing a file with unresolved compliance items, or deviating from documented access arrangements.
• Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

• Property management systems.
• Inspection tools.

Workplace context

• Office, client premises, remote systems or assigned work locations.

Contract priorities

• Keep property, client and viewing records accurate and current in the CRM.
• Use keys, inspection tools and property management systems only for authorised work.
• Report missed handovers, offer disclosures, complaints or regulatory file exceptions promptly to the branch manager or lettings manager.
• Complete required handovers, checks and handover checklists before leaving site.
• Protect tenant, landlord and contractor confidential information accessed during duties.

Information the employer should prepare

• the territory sectors and agency services
• the sales letting and acquisition remit
• the fee negotiation and client authority
• the site travel and access arrangements
• the conflict data and commission rules