The Employee must perform Team Leader (Care) duties with reasonable skill, care, accuracy, and urgency appropriate to social care work. The Employee must follow written procedures, manager instructions, site or client requirements, and role standards for team, leader, support plans, safeguarding, lone working, daily notes, risk assessments; keep reliable records; complete handovers; and raise risks before they become customer, client, safety, safeguarding, regulatory, or commercial issues.
Confidential information for this role includes team, leader, support plans, safeguarding, lone working, daily notes, customer or client details, business records, pricing, passwords, access details, technical files, personnel information, and any data seen on employer, client, or third-party systems. The Employee must use such information only for authorised work and comply with data protection, security, retention, and reporting procedures.
The Employee must follow the Employer's social care operating standards that apply to team leader work, including team, leader, support plans, safeguarding, lone working, daily notes, safe working practices, accurate records, prompt escalation, and cooperation with audits, inspections, complaints, service reviews, or regulatory enquiries.
The Employee will have access to confidential social care information, including customer, client, service-user, supplier, operational, pricing, commercial, technical, design, property, care, staffing, system, and compliance records relevant to team leader work. The Employee must protect that information during and after employment, must not remove or copy it without authority, and must report any suspected loss, misuse, unauthorised access, or disclosure immediately.