Transport & Storage employment contract

Traffic Office Manager Employment Contract UK

Name: Traffic Office Manager Employment Contract UK
Brand: HRHeaven
SKU: transport_and_storage_traffic_office_manager_generated_v1
Price: 19.99 GBP
Availability: InStock

Set disciplined traffic-office leadership around legal driver allocation, realistic routes and rapid operational recovery.

Watercolour illustration showing Traffic Office Manager at work in Transport & Storage on a pale sage background

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This page is maintained for UK employers creating traffic office manager contracts for transport & storage. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated: 19 June 2026
Content owner: HRHeaven employment documentation team
Review standard: UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Commission structure

Industry-specific commission clauses.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

Before you create it

Use this Traffic Office Manager contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Use this contract when appointing a Traffic Office Manager to cover the following duties in a transport & storage workplace: carry out route, delivery, warehouse, transport or equipment duties for traffic office manager work in the transport & storage business; traffic office manager work planning and transport and storage records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow transport & storage procedures for HSE escalation, workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect route, delivery, vehicle, customer, address, tracking, stock, fuel and incident records and company property handled during the role. The role pack gives the employer a starting point that reflects the work, rather than a job-title-only document.

Traffic Office Manager responsibilities include carry out route, delivery, warehouse, transport or equipment duties for traffic office manager work in the transport & storage business; traffic office manager work planning and transport and storage records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow transport & storage procedures for HSE escalation, workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect route, delivery, vehicle, customer, address, tracking, stock, fuel and incident records and company property handled during the role. The role also calls for traffic Office Manager; Route discipline; Vehicle or equipment checks; Customer handover, with records, handovers and escalation kept within the employer's agreed procedures.

What makes this role different

Traffic Office Manager is different from a generic transport & storage appointment because the contract needs to record carry out route, delivery, warehouse, transport or equipment duties for traffic office manager work in the transport & storage business; traffic office manager work planning and transport and storage records workplace, customer, service, safety or operational records and escalate material issues promptly; Follow transport & storage procedures for HSE escalation, workplace procedures, records, customer or client standards, data protection, health and safety and escalation; Protect route, delivery, vehicle, customer, address, tracking, stock, fuel and incident records and company property handled during the role and the related traffic Office Manager; Route discipline; Vehicle or equipment checks; Customer handover. The Employee must follow the transport & storage operational controls that apply to traffic office manager work, including HSE escalation, workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements

Not a fit / obtain specialist advice

This contract is not a fit where the employee's duties, workplace or employment arrangement materially differ from traffic office manager work in transport & storage. Recheck the role, industry and working pattern before issuing it.

What to prepare before you issue it

the transport services and shift model
the dispatch and replan authority
the hours defect and incident controls
the customer and subcontractor process
the transport manager and senior routes

Day-to-day operating brief

What Traffic Office Manager work looks like in practice

A Traffic Office Manager leads day-to-day transport control, coordinating drivers, vehicles, routes, loads and customer updates. The agreement should define services, shift coverage, driver-hours interfaces, dispatch authority, subcontractors, defects, delays, incidents, documentation, systems and escalation. Commercial pressure must not lead the manager to plan unlawful or unsafe work or conceal missed service. The traffic office should maintain a live view of driver availability, vehicle status and uncompleted work across shift changes. The manager may arbitrate competing customer priorities, but the reason for each override needs an auditable record. Employers should define welfare checks, severe-weather decisions, agency-driver verification and the handling of suspected tachograph or conduct concerns. A structured handover should name late vehicles, stranded loads, open incidents and collections that remain unconfirmed rather than relying on informal messages. The manager should additionally review shift workloads and rest opportunities for controllers themselves, because fatigue in live allocation can create unsafe instructions and missed incident escalation. Recovered service should still retain the original delay cause, customer impact and corrective follow-up in records.

Responsibilities to define

lead traffic office staff and shifts
allocate drivers vehicles and routes
monitor progress hours and disruptions
coordinate customers depots and subcontractors
record incidents defects and recovery actions

A realistic working scenario

A late collection would push a driver beyond available hours, so the manager replans rather than instructing the driver to continue.

Outputs to agree

controlled daily transport plans
clear driver and customer communication
reliable incident and delay records

Records and evidence

driver vehicle route and shift
load collection and delivery status
hours delay and replan decision
incident defect customer update and handover

Authority and escalation

The manager cannot instruct unlawful driving, release defective vehicles, manipulate hours records, misstate delivery status or appoint subcontractors outside authority.

Contract priorities

services shifts staff and systems
drivers vehicles routes and loads
hours defects delays and incidents
customers subcontractors and handover

Information the employer should prepare

the transport services and shift model
the dispatch and replan authority
the hours defect and incident controls
the customer and subcontractor process
the transport manager and senior routes

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Traffic Office Manager contract is built around

These role-pack details give an employer something concrete to check before using the contract for transport & storage work.

Work setting

Depot, route, warehouse or customer delivery locations

Primary duties

Carry out route, delivery, warehouse, transport or equipment duties for traffic office manager work in the transport & storage business.
traffic office manager work planning and transport and storage records workplace, customer, service, safety or operational records and escalate material issues promptly.
Follow transport & storage procedures for HSE escalation, workplace procedures, records, customer or client standards, data protection, health and safety and escalation.

Capabilities to confirm

Traffic Office Manager
Route discipline
Vehicle or equipment checks
Customer handover

Governance focus

HSE context where applicable. Traffic Office Manager work in Transport & Storage must follow HSE expectations where they apply, the Employer's policies, data protection controls, health and safety rules, role records, escalation routes and training requirements relevant to traffic office manager work planning, transport and storage records, traffic office manager quality checks. Family: driver.

Contract builder output

Traffic Office Manager clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Traffic Office Manager duties

The Employee is employed as Traffic Office Manager in the Employer's Transport & Storage business. The role requires reasonable skill, care, accuracy, cooperation with management instructions and attention to the records, risks and standards specific to traffic office manager work.

Carry out route, delivery, warehouse, transport or equipment duties in line with the Employer's operating procedures, authorised work commitments, workplace standards and lawful management instructions. Maintain accurate traffic office manager work planning and transport and storage records workplace, customer, service, safety or operational records and complete handovers, checks, reports or updates required for the role. Raise risks, delays, complaints, safeguarding, safety, regulatory or quality concerns promptly where they affect traffic office manager work. Use systems, equipment, information and company property only for authorised work purposes.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The Employee must perform Traffic Office Manager duties with reasonable skill, care and professionalism, including traffic office manager work planning, transport and storage records, traffic office manager quality checks, transport and storage escalation, traffic office manager stakeholder updates, traffic, office, manager. The Employee must follow the Employer's procedures, keep role records accurate, complete required checks or handovers, and ask for guidance where instructions, authority limits or risks are unclear.

The Employee must not disclose, copy, remove, misuse or access route, delivery, vehicle, customer, address, tracking, stock, fuel and incident records except where authorised and necessary for proper traffic office manager work. Any suspected loss, misuse or unauthorised disclosure must be reported promptly.

The Employee must follow the transport & storage operational controls that apply to traffic office manager work, including HSE escalation, workplace procedures, records, customer or client standards, data protection, health and safety and escalation, accurate record keeping, escalation and safe working requirements.

The Employee must protect route, delivery, vehicle, customer, address, tracking, stock, fuel and incident records, including any personal data, customer or client information, operational records, pricing, credentials, security information, business plans and role-specific records accessed while performing traffic office manager duties.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee Handbook + Contract Bundle

Employee handbook bundle

Traffic Office Manager Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Traffic Office Manager contract is created, HR Actions help transport & storage employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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