Transport & Storage employment contract

Traffic Office Manager Employment Contract UK

Name: Traffic Office Manager Employment Contract UK
Brand: HRHeaven
SKU: transport_and_storage_traffic_office_manager_generated_v1
Price: 19.99 GBP
Availability: InStock

Set disciplined traffic-office leadership around legal driver allocation, realistic routes and rapid operational recovery.

Watercolour illustration showing Traffic Office Manager at work in Transport & Storage on a pale sage background

This contract includes Lead traffic office staff and shifts. Allocate drivers vehicles and routes. Monitor progress hours and disruptions. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Create My Traffic Office Manager Contract — £19.99

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This page is maintained for UK employers creating traffic office manager contracts for transport & storage. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated: 19 June 2026
Content owner: HRHeaven employment documentation team
Review standard: UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

Before you create it

Use this Traffic Office Manager contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Coordinate controlled daily transport plans, deliver clear driver and customer communication, and deliver reliable incident and delay records.

Workplace context: Depot, route, warehouse or customer delivery locations.

What makes this role different

Follow the Employer's documented arrangements covering services shifts staff and systems. Follow the Employer's documented arrangements covering drivers vehicles routes and loads. Follow the Employer's documented arrangements covering hours defects delays and incidents. Follow the Employer's documented arrangements covering customers subcontractors and handover. Follow the Employer's documented arrangements covering company policies.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The manager cannot instruct unlawful driving, release defective vehicles, manipulate hours records, misstate delivery status or appoint subcontractors outside authority. May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

What to prepare before you issue it

the transport services and shift model
the dispatch and replan authority
the hours defect and incident controls
the customer and subcontractor process
the transport manager and senior routes

Day-to-day operating brief

What Traffic Office Manager work looks like in practice

A Traffic Office Manager leads day-to-day transport control, coordinating drivers, vehicles, routes, loads and customer updates. The agreement should define services, shift coverage, driver-hours interfaces, dispatch authority, subcontractors, defects, delays, incidents, documentation, systems and escalation. Commercial pressure must not lead the manager to plan unlawful or unsafe work or conceal missed service. The traffic office should maintain a live view of driver availability, vehicle status and uncompleted work across shift changes. The manager may arbitrate competing customer priorities, but the reason for each override needs an auditable record. Employers should define welfare checks, severe-weather decisions, agency-driver verification and the handling of suspected tachograph or conduct concerns. A structured handover should name late vehicles, stranded loads, open incidents and collections that remain unconfirmed rather than relying on informal messages. The manager should additionally review shift workloads and rest opportunities for controllers themselves, because fatigue in live allocation can create unsafe instructions and missed incident escalation. Recovered service should still retain the original delay cause, customer impact and corrective follow-up in records.

Responsibilities reflected in the contract

Lead traffic office staff and shifts.
Allocate drivers vehicles and routes.
Monitor progress hours and disruptions.
Coordinate customers depots and subcontractors.
Record incidents defects and recovery actions.

A realistic working scenario

A late collection would push a driver beyond available hours, so the manager replans rather than instructing the driver to continue.

Outputs to agree

controlled daily transport plans
clear driver and customer communication
reliable incident and delay records

Records and evidence

Driver vehicle route and shift.
Load collection and delivery status.
Hours delay and replan decision.
Incident defect customer update and handover.
Work records.
Handover notes.

Reporting relationship

Typically reports to Senior Manager, Director or Business Owner. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

The manager cannot instruct unlawful driving, release defective vehicles, manipulate hours records, misstate delivery status or appoint subcontractors outside authority.
May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

Lead traffic office staff and shifts.
Allocate drivers vehicles and routes.
Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

HR systems.
Vehicle.
Vehicle check records.
Risk assessment records.

Workplace context

Depot, route, warehouse or customer delivery locations.

Training and certification

Complete employer-required health and safety training.

Contract priorities

services shifts staff and systems
drivers vehicles routes and loads
hours defects delays and incidents
customers subcontractors and handover

Information the employer should prepare

the transport services and shift model
the dispatch and replan authority
the hours defect and incident controls
the customer and subcontractor process
the transport manager and senior routes

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Traffic Office Manager contract is built around

These role-pack details give an employer something concrete to check before using the contract for transport & storage work.

Work setting

Depot, route, warehouse or customer delivery locations.

Primary duties

Lead traffic office staff and shifts.
Allocate drivers vehicles and routes.
Monitor progress hours and disruptions.
Coordinate customers depots and subcontractors.

Tools and training to confirm

HR systems.
Vehicle.
Vehicle check records.
Risk assessment records.

Governance focus

HSE context where applicable. Follow the Employer's documented arrangements covering services shifts staff and systems. Follow the Employer's documented arrangements covering drivers vehicles routes and loads. Follow the Employer's documented arrangements covering hours defects delays and incidents.

Contract builder output

Traffic Office Manager clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Traffic Office Manager duties

Coordinate controlled daily transport plans, deliver clear driver and customer communication, and deliver reliable incident and delay records.

Lead traffic office staff and shifts. Allocate drivers vehicles and routes. Monitor progress hours and disruptions. Coordinate customers depots and subcontractors. Record incidents defects and recovery actions.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The manager cannot instruct unlawful driving, release defective vehicles, manipulate hours records, misstate delivery status or appoint subcontractors outside authority.

May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Follow the Employer's documented arrangements covering services shifts staff and systems.

Follow the Employer's documented arrangements covering drivers vehicles routes and loads.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee Handbook + Contract Bundle

Employee handbook bundle

Traffic Office Manager Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Traffic Office Manager contract is created, HR Actions help transport & storage employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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