Travel & Tourism employment contract

Homeworking Travel Consultant Employment Contract UK

Name: Homeworking Travel Consultant Employment Contract UK
Brand: HRHeaven
SKU: travel_and_tourism_travel_consultant_homeworking_generated_v1
Price: 19.99 GBP
Availability: InStock

Set remote travel sales around secure systems, responsive client service and clearly controlled bookings.

Watercolour illustration showing Travel Consultant (Homeworking) at work in Travel & Tourism on a pale sage background

This contract includes Advise clients and prepare travel quotations. Create accurate bookings through approved systems. Manage remote customer contact and follow-up. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Create My Homeworking Travel Contract — £19.99

Looking for a Travel Consultant (Homeworking) employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

Solicitor-approved framework Preview Before Payment £19.99 one-off PDF & editable Word Industry-specific clauses Secure Stripe payment

1,881Role-specific contract paths

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Legally validated and solicitor-approved contract framework

Reviewed for straightforward UK employer use

This page is maintained for UK employers creating travel consultant (homeworking) contracts for travel & tourism. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated: 19 June 2026
Content owner: HRHeaven employment documentation team
Review standard: UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

Before you create it

Use this Travel Consultant (Homeworking) contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Deliver confirmed itineraries, tickets and payment receipts issued via reservation/GDS and CRM, customer communications: quotes, itineraries, amendment acknowledgements and refund outcomes, and handover notes and case updates in the case management system for ticketing, finance or customer-support.

Workplace context: Office, client premises, remote systems or assigned work locations.

What makes this role different

Maintain itinerary, ticketing and payment accuracy in reservation/GDS and CRM. Follow the Employer's documented arrangements covering log all booking amendments, supplier correspondence and handovers in case management. Use reservation, GDS, supplier and CRM systems only for authorised travel consultant (homeworking) work. Protect customer, supplier and financial records, reporting suspected data loss or misuse promptly. Follow the Employer's documented arrangements covering company policies.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: You may select itinerary and booking options that match agreed customer requirements and authorised fare rules, and raise refund, cancellation or supplier-exception requests. You must not approve supplier-credit notes, issue refunds out of approved limits, or authorise contraventions of payment controls. Escalate supplier cancellations, payment disputes, passenger-data inaccuracies or safeguarding disclosures to the travel operations or sales manager for approval. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

What to prepare before you issue it

the employed status hours and territory
the equipment systems and home-workspace controls
the leads client ownership and targets
the booking discount and refund authority
the data call-recording and out-of-hours process

Day-to-day operating brief

What Travel Consultant (Homeworking) work looks like in practice

Travel Consultant (Homeworking) delivers remote booking, advisory and support duties for travellers and corporate contacts, using reservation/GDS, CRM and supplier systems. The role maintains itinerary, ticketing and payment accuracy, completes required handovers and escalates supplier exceptions, refunds or safety disclosures to the travel operations or sales manager.

Responsibilities reflected in the contract

Advise clients and prepare travel quotations.
Create accurate bookings through approved systems.
Manage remote customer contact and follow-up.
Protect payment passport and itinerary data.
Meet ethical service and sales expectations.

A realistic working scenario

Working from home with access to client portals, CRM and reservation/GDS, you create and amend itineraries, issue tickets and process payments. You manage customer enquiries by phone and email, apply authorised fare and routing options, update supplier bookings, and hand over live cases to ticketing, finance or customer-support teams. You escalate supplier cancellations, payment disputes or passenger-data inaccuracies to the travel operations or sales manager.

Outputs to agree

Confirmed itineraries, tickets and payment receipts issued via reservation/GDS and CRM
Customer communications: quotes, itineraries, amendment acknowledgements and refund outcomes
Handover notes and case updates in the case management system for ticketing, finance or customer-support
Supplier booking amendments and exception requests logged in reservation or supplier systems

Records and evidence

Itinerary, ticketing and amendment records in reservation/GDS and CRM.
Payment, refund and invoice records held in case management and finance workflows.
Customer contact logs and consent or data-provision notes in the CRM.
Supplier correspondence, booking confirmations and cancellation notices.
Handover checklists and case-status updates for ticketing or customer-support teams.
Work records.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

You may select itinerary and booking options that match agreed customer requirements and authorised fare rules, and raise refund, cancellation or supplier-exception requests. You must not approve supplier-credit notes, issue refunds out of approved limits, or authorise contraventions of payment controls. Escalate supplier cancellations, payment disputes, passenger-data inaccuracies or safeguarding disclosures to the travel operations or sales manager for approval.
Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

Client portals.
Case management systems.

Workplace context

Office, client premises, remote systems or assigned work locations.

Contract priorities

Maintain itinerary, ticketing and payment accuracy in reservation/GDS and CRM
Log all booking amendments, supplier correspondence and handovers in case management
Escalate supplier cancellations, refunds beyond limits, payment disputes and safeguarding disclosures to the travel operations or sales manager
Use reservation, GDS, supplier and CRM systems only for authorised travel consultant (homeworking) work
Protect customer, supplier and financial records, reporting suspected data loss or misuse promptly

Information the employer should prepare

the employed status hours and territory
the equipment systems and home-workspace controls
the leads client ownership and targets
the booking discount and refund authority
the data call-recording and out-of-hours process

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Travel Consultant (Homeworking) contract is built around

These role-pack details give an employer something concrete to check before using the contract for travel & tourism work.

Work setting

Office, client premises, remote systems or assigned work locations.

Primary duties

Advise clients and prepare travel quotations.
Create accurate bookings through approved systems.
Manage remote customer contact and follow-up.
Protect payment passport and itinerary data.

Tools and training to confirm

Client portals.
Case management systems.

Governance focus

Employer procedures and role controls. Maintain itinerary, ticketing and payment accuracy in reservation/GDS and CRM. Follow the Employer's documented arrangements covering log all booking amendments, supplier correspondence and handovers in case management. Use reservation, GDS, supplier and CRM systems only for authorised travel consultant (homeworking) work.

Contract builder output

Travel Consultant (Homeworking) clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Travel Consultant (Homeworking) duties

Advise clients and prepare travel quotations. Create accurate bookings through approved systems. Manage remote customer contact and follow-up. Protect payment passport and itinerary data. Meet ethical service and sales expectations.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

You may select itinerary and booking options that match agreed customer requirements and authorised fare rules, and raise refund, cancellation or supplier-exception requests. You must not approve supplier-credit notes, issue refunds out of approved limits, or authorise contraventions of payment controls. Escalate supplier cancellations, payment disputes, passenger-data inaccuracies or safeguarding disclosures to the travel operations or sales manager for approval.

Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Maintain itinerary, ticketing and payment accuracy in reservation/GDS and CRM.

Follow the Employer's documented arrangements covering log all booking amendments, supplier correspondence and handovers in case management.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee Handbook + Contract Bundle

Employee handbook bundle

Travel Consultant (Homeworking) Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Travel Consultant (Homeworking) contract is created, HR Actions help travel & tourism employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

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Single HR Action or Unlimited

Buy one HR Action for one employee process, or use HR Actions Unlimited when you expect recurring HR work.

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AI Workspace support

HRHeaven can pre-fill known employee, role, timeline and document facts, then asks the employer to confirm the missing details.

Stay ready for the next step

Timeline, reminders and audit

Each workflow keeps the case history, source context, reminders, documents and completion summary together.

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Launch eligible HR Actions across your organisation without paying per employee case.

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Compliance Membership

£20.00/year

Optional yearly document maintenance, compliance reminders and update notifications.

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Frequently asked questions

When should I escalate a supplier cancellation?

Escalate immediately to the travel operations or sales manager when a supplier cancellation affects confirmed travel, requires re-accommodation, causes fare differences outside authorised options, or risks passenger welfare.

Which system do I update after issuing a ticket?

Update the reservation/GDS with ticket details and record the ticket number, payment receipt and customer notification in the CRM or case management system; add handover notes if another team will manage fulfilment.

Who owns the client list?

State employer systems and post-employment boundaries.

Can bookings use a personal email?

Use approved secure business channels.

Who supplies equipment?

Allocate devices, support and return duties.

Are evening calls required?

State availability and working time.

Can discounts be offered?

Only within written authority.

What happens on departure?

Return data, devices, bookings and open customer actions.

View all FAQs

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