Admin & Support employment contract

Clinical Medical Secretary Employment Contract UK

Name: Clinical Medical Secretary Employment Contract UK
Brand: HRHeaven
SKU: admin_and_support_medical_secretary_generated_v1
Price: 19.99 GBP
Availability: InStock

Define careful clinical administration around accurate correspondence, protected patient information and timely pathways.

Watercolour illustration showing Medical Secretary at work in Admin & Support on a pale sage background

This contract includes Process clinical dictation and letters. Coordinate clinics and appointments. Manage referrals and record updates. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Create My Medical Secretary Contract — £19.99

Looking for a Medical Secretary employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

Solicitor-approved framework Preview Before Payment £19.99 one-off PDF & editable Word Industry-specific clauses Secure Stripe payment

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Reviewed for straightforward UK employer use

This page is maintained for UK employers creating medical secretary contracts for admin & support. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated: 19 June 2026
Content owner: HRHeaven employment documentation team
Review standard: UK employer template review, versioned clause logic and preview before payment

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What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

Before you create it

Use this Medical Secretary contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Produce accurate clinical correspondence, deliver current referral and clinic records, and produce timely routing of patient and clinician messages.

Workplace context: Office, client premises, remote systems or assigned work locations.

What makes this role different

Follow the Employer's documented arrangements covering specialty sites hours and supervision. Follow the Employer's documented arrangements covering patient systems correspondence and records. Follow the Employer's documented arrangements covering referrals clinics results and escalation. Follow the Employer's documented arrangements covering confidentiality identity checks and remote work. Follow the Employer's documented arrangements covering company policies.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The secretary cannot interpret results, give clinical advice, alter clinical content or disclose patient information without authority. Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

What to prepare before you issue it

the specialty and clinicians
the patient and dictation systems
the referral and clinic processes
the urgent-message rules
the access and identity controls
the clinical and safeguarding contacts

Day-to-day operating brief

What Medical Secretary work looks like in practice

A Medical Secretary supports clinicians by preparing correspondence, managing clinics, processing referrals and maintaining accurate patient records. The employee may handle diagnostic results and urgent messages, but clinical interpretation and advice remain with qualified professionals. Terms should define specialty, locations, hours, patient systems, dictation, referral pathways, waiting-list tasks, identity checks, records access, remote work, safeguarding and escalation of urgent or ambiguous information. Clinical correspondence should preserve the clinician's intended meaning, with unclear dictation queried rather than silently regularised. Referral tracking needs receipt, triage state, requested action and ownership; an uploaded document alone does not prove pathway acceptance. Patient contact preferences and reasonable communication needs should be visible without unnecessary sensitive detail. Results, safeguarding messages and deterioration reports require the specified urgent route and confirmation of handover, not reliance on an unread inbox. Clinic cancellations should trigger the approved patient-contact and rebooking sequence, with failed contacts visible to the pathway owner. Dictated amendments need clinician confirmation where meaning changes, ensuring editorial tidying never alters diagnosis, treatment or follow-up instructions.

Responsibilities reflected in the contract

Process clinical dictation and letters.
Coordinate clinics and appointments.
Manage referrals and record updates.
Verify patient communication details.
Route results and urgent messages.
Maintain confidential administrative records.

A realistic working scenario

A patient asks what a test result means. The secretary verifies the message, records it and routes it to the clinical team instead of offering reassurance or interpretation.

Outputs to agree

accurate clinical correspondence
current referral and clinic records
timely routing of patient and clinician messages

Records and evidence

Correspondence author and approval.
Referral receipt status and action.
Appointment change and contact.
Result message and clinical escalation.
Work records.
Handover notes.

Reporting relationship

Typically reports to Line Manager or Department Manager. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

The secretary cannot interpret results, give clinical advice, alter clinical content or disclose patient information without authority.
Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Tools and systems

Email.
Document systems.
Phone systems.

Workplace context

Office, client premises, remote systems or assigned work locations.

Contract priorities

specialty sites hours and supervision
patient systems correspondence and records
referrals clinics results and escalation
confidentiality identity checks and remote work

Information the employer should prepare

the specialty and clinicians
the patient and dictation systems
the referral and clinic processes
the urgent-message rules
the access and identity controls
the clinical and safeguarding contacts

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Medical Secretary contract is built around

These role-pack details give an employer something concrete to check before using the contract for admin & support work.

Work setting

Office, client premises, remote systems or assigned work locations.

Primary duties

Process clinical dictation and letters.
Coordinate clinics and appointments.
Manage referrals and record updates.
Verify patient communication details.

Tools and training to confirm

Email.
Document systems.
Phone systems.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering specialty sites hours and supervision. Follow the Employer's documented arrangements covering patient systems correspondence and records. Follow the Employer's documented arrangements covering referrals clinics results and escalation.

Contract builder output

Medical Secretary clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Medical Secretary duties

Produce accurate clinical correspondence, deliver current referral and clinic records, and produce timely routing of patient and clinician messages.

Process clinical dictation and letters. Coordinate clinics and appointments. Manage referrals and record updates. Verify patient communication details. Route results and urgent messages.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The secretary cannot interpret results, give clinical advice, alter clinical content or disclose patient information without authority.

Obtain approval before committing expenditure, changing contractual commitments or making regulated or staffing decisions outside the assigned role.

Follow the Employer's documented arrangements covering specialty sites hours and supervision.

Follow the Employer's documented arrangements covering patient systems correspondence and records.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee Handbook + Contract Bundle

Employee handbook bundle

Medical Secretary Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Medical Secretary contract is created, HR Actions help admin & support employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

Choose the right level of support