Advertising & Marketing employment contract

Social Community Manager Employment Contract UK

Name: Social Community Manager Employment Contract UK
Brand: HRHeaven
SKU: advertising_and_marketing_community_manager_social_generated_v1
Price: 19.99 GBP
Availability: InStock

Define responsible online community work around authentic engagement, consistent moderation and rapid risk escalation.

Watercolour illustration showing Community Manager (Social) at work in Advertising & Marketing on a pale sage background

This contract includes Monitor social communities. Answer permitted enquiries. Moderate under published rules. Preview before payment PDF and editable DOCX files after checkoutBuilt for UK employers

Create My Community Manager Contract — £19.99

Looking for a Community Manager (Social) employment contract? This page takes you straight into the role-specific builder, with preview before payment and both PDF and DOCX files included after checkout.

Solicitor-approved framework Preview Before Payment £19.99 one-off PDF & editable Word Industry-specific clauses Secure Stripe payment

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Legally validated and solicitor-approved contract framework

Reviewed for straightforward UK employer use

This page is maintained for UK employers creating community manager (social) contracts for advertising & marketing. HRHeaven uses a legally validated and solicitor-approved self-service contract framework, with wording for role duties, confidentiality, notice, holiday, probation and practical workplace expectations. It does not replace individual legal advice for complex or disputed circumstances.

Last updated: 19 June 2026
Content owner: HRHeaven employment documentation team
Review standard: UK employer template review, versioned clause logic and preview before payment

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Free branding

Add your company name, logo and brand colour so the contract looks like it came from your business.

What's included in your contract

Job description

Clear role overview and key responsibilities.

Probation period

Clear probation terms for the selected arrangement.

Role-specific duties

Maintained responsibilities, records and authority boundaries for the selected role.

Working hours

Standard and flexible working arrangements.

Holiday entitlement

Holiday terms explained for the selected arrangement.

Confidentiality

Client and company confidentiality.

Disciplinary process

Clear process and employee rights.

Notice periods

Notice terms explained for both parties.

Before you create it

Use this Community Manager (Social) contract with confidence

Practical checks to help an employer choose the right starting point and prepare the information the document needs.

When to use this contract

Produce timely brand-consistent responses, deliver fair documented moderation, and deliver early community and reputation risk signals.

Workplace context: Office, client premises, remote systems or assigned work locations.

What makes this role different

Follow the Employer's documented arrangements covering platforms shifts and response targets. Follow the Employer's documented arrangements covering tone moderation and user content. Follow the Employer's documented arrangements covering data safeguarding and wellbeing. Follow the Employer's documented arrangements covering access creators complaints and crisis escalation. Follow the Employer's documented arrangements covering company policies.

Not a fit / obtain specialist advice

Recheck the role or obtain appropriate advice if the work would exceed these maintained authority boundaries: The manager cannot give specialist advice, promise remedies, suppress criticism outside rules or issue crisis statements without authority. May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

What to prepare before you issue it

the managed platforms
the moderation policy
the reply authority
the safeguarding route
the credential controls
the brand customer and crisis contacts

Day-to-day operating brief

What Community Manager (Social) work looks like in practice

A Social Community Manager engages audiences, moderates comments and messages, applies brand tone and identifies emerging issues across owned social spaces. The role differs from scheduled content creation because live interaction, user-generated content, abuse and vulnerability can require immediate judgement. Terms should define platforms, shifts, response authority, moderation rules, safeguarding, complaints, personal data, account access, impersonation, creator contact, crisis escalation and wellbeing support. Moderation evidence should preserve the relevant content and rule without retaining unnecessary user information. Response libraries need version owners and clear categories where bespoke review is required. Coordinated abuse, impersonation or account compromise differs from ordinary criticism and should trigger security processes. Handover between shifts must identify live risks and promised responses while avoiding screenshots in informal messaging tools that bypass controlled case records.

Responsibilities reflected in the contract

Monitor social communities.
Answer permitted enquiries.
Moderate under published rules.
Route complaints and safeguarding concerns.
Protect account credentials.
Report themes sentiment and incidents.

A realistic working scenario

A user posts a credible welfare concern in a campaign comment. The manager follows the safeguarding route and limits public discussion rather than replying with routine brand language.

Outputs to agree

timely brand-consistent responses
fair documented moderation
early community and reputation risk signals

Records and evidence

Message response and owner.
Moderation reason and evidence.
Complaint concern and escalation.
Account incident and trend report.
Work records.
Handover notes.

Reporting relationship

Typically reports to Senior Manager, Director or Business Owner. Confirm the employer's actual reporting structure in the builder.

Authority and escalation

The manager cannot give specialist advice, promise remedies, suppress criticism outside rules or issue crisis statements without authority.
May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Supervision

Allocate and review assigned work within delegated authority and escalate formal people matters through the Employer's procedures.

Tools and systems

HR systems.

Workplace context

Office, client premises, remote systems or assigned work locations.

Training and certification

Complete employer-required safeguarding training.

Contract priorities

platforms shifts and response targets
tone moderation and user content
data safeguarding and wellbeing
access creators complaints and crisis escalation

Information the employer should prepare

the managed platforms
the moderation policy
the reply authority
the safeguarding route
the credential controls
the brand customer and crisis contacts

Individually written and reviewed against the maintained role record.

Maintained role evidence

The facts this Community Manager (Social) contract is built around

These role-pack details give an employer something concrete to check before using the contract for advertising & marketing work.

Work setting

Office, client premises, remote systems or assigned work locations.

Primary duties

Monitor social communities.
Answer permitted enquiries.
Moderate under published rules.
Route complaints and safeguarding concerns.

Tools and training to confirm

HR systems.
Complete employer-required safeguarding training.

Governance focus

Employer procedures and role controls. Follow the Employer's documented arrangements covering platforms shifts and response targets. Follow the Employer's documented arrangements covering tone moderation and user content. Follow the Employer's documented arrangements covering data safeguarding and wellbeing.

Contract builder output

Community Manager (Social) clauses and builder inputs

HRHeaven builds the contract from the employer's answers, the selected industry, and the role-specific wording for this job.

Role wording

Community Manager (Social) duties

Produce timely brand-consistent responses, deliver fair documented moderation, and deliver early community and reputation risk signals.

Monitor social communities. Answer permitted enquiries. Moderate under published rules. Route complaints and safeguarding concerns. Protect account credentials.

Builder answers

What the contract builder captures

Employer and employee details Role title and reporting line Pay, hours and working pattern Holiday, probation and notice Workplace and site rules Company branding and e-sign

Preview before purchase

Complete the builder, check the document output, then pay only when you are ready to download.

Specific clauses

What is added to the finished contract

The manager cannot give specialist advice, promise remedies, suppress criticism outside rules or issue crisis statements without authority.

May allocate routine work and make operational decisions only within documented staffing, financial, contractual and policy limits.

Follow the Employer's documented arrangements covering platforms shifts and response targets.

Follow the Employer's documented arrangements covering tone moderation and user content.

£19.99 one-off contractPreview before payment, then download the branded PDF and send for signature.

Employee Handbook + Contract Bundle

Employee handbook bundle

Community Manager (Social) Contract + Employee Handbook Bundle

Pair the contract with a fully customisable employee handbook and keep the role wording, workplace rules, branding and policies aligned from day one.

Industry-specific policies Contract and handbook generated together UK-focused policy content Easy to edit and maintain

After the contract

Run the employee lifecycle with HR Actions

Once the Community Manager (Social) contract is created, HR Actions help advertising & marketing employers manage the next HR steps: recruitment, probation, performance, absence, disciplinary, grievance and offboarding.

Choose the right level of support